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How To Be The Best Global Advertising Agency

October 22, 2020 By Peter Leave a Comment

Want To Run A Global Advertising Agency Out Of Only One Office?

London Advertising, the crazily awarded global advertising agency (like being called the Agency Of The Year by The Drum year upon year) allowed its CEO Michael Moszynski to be interviewed by me right here on Advertising Stories. It helps that we worked together while having a few pints at Saatchi London in the way back. It also helps London Advertising that Michael’s Creative Director partner Alan Jarvie kicks butt as well.

Here are lessons on how to be distinctive; the value of the single-minded branded big idea; how to spend 25 years growing the massive Mandarin Oriental Hotel Group (and making it one of, if not the, most revered hospitality brands); how London advertises itself and how it kicks global / multi-office behemoths like WPP via one focussed office in London. Mantra = much more effective advertising for less. Not a bad sales pitch.

Really, there is not much more that I can say other than listen up. There are multiple teachable moments for any digital or “full service” advertising agency in this podcast. Pass it on to your mates.

NOTES:

London Advertising

Michael Mosynski on LinkedIn

The Mandarin Oriental “I’m A Fan” Advertising Campaign

Hypnotism coming: Remember to subscribe to Advertising Stories. Remember to subscribe to Advertising Stories. Remember to…

A nice thing for me… Feedspot has recognized Advertising Stories as being a top 15 advertising podcast.

The Richards Group And Your Advertising Agency

October 21, 2020 By Peter 1 Comment

The Richards Group – A Teachable Moment

No, I am not going to comment on Stan Richard’s big mistake that had The Richards Group, the leading Dallas agency, quickly lose major accounts including Motel 6, Keurig Dr. Pepper, HEB, Motel 6, The Salvation Army, and The Home Depot. These are huge account losses that could destroy virtually any agency – in weeks.

But, What About Your Agency?

I was interviewed this week by ADWEEK’s Doug Zanger for my take on what the future might hold for The Richards Group. Specifically, what could they do to hold on to existing accounts and if and how they could find and land new business. I suggested that job #1 is for the agency to work hard to maintain the accounts they still have. Here is my quote:

What it might take to get back in the game

According to agency business development consultant Peter Levitan, the first step is to look inward.

“A part of business development that many agencies don’t understand or spend time and energy working on is growing existing accounts,” said Levitan. “In the case of The Richards Group, they have to save as many accounts as they can, and be totally upfront in dealing with the problem. There are sharks in the waters circling the accounts, so the pressure is on holding what remains.”

Your Agency – The Learning

I counsel my advertising and digital agency clients that the single best, and most efficient source of new business, read that as incremental profits, comes from existing client relationships. Why? Well, you already have the client in-house; you are well beyond the initial cost of pitching; you know their business; objectives, and opportunities inside and out; and, I assume that they love you.

Also, note that account retention is critical. In our land of doing specific projects vs. long-term agency of record relationships, it is imperative to be a client’s ideas and tech go-to leader. Keep the client’s marketing moving forward. Happy clients stay put.

This is clearly logical. However, I need to point out two recurring agency fails. One is complacency. You have the account, think that it will stay put and leadership moves their focus to landing that new account.

The other fail is the universal issue of not training agency account management. When I started in the business, I was trained in how to run accounts, how to communicate with clients, how to build long-term relationships, how to think of new ideas, how to present those ideas (and sell them)… Sadly, too many 2020 agencies do not stop to train their account managers. Believe me, the cost of losing an account is much higher than a few hours of training.

Back To The Richard’s Group

As I stated in ADWEEK, The Richard’s Group should, today, have a total focus on retaining the remaining clients. A well-trained account services team and involved media and creative departments should be having the right business-growth conversations and be perceived as brand builders. Agency staff will need to reinforce the reasons the client works with the agency in the first place and be looking future-forward. Client’s can be like lemmings willing to join others and jump off the cliff. While the team focuses on the future, agency management should allay any client concerns. Proactivity is critical. Split up the duties.

OK, one more …. the agency has to make sure that everyone is on message. “We are all sorry about what Stan Richards said and it does not reflect our agency culture”… and, on. Get on the same page and get on with business as usual.

How To Build A Profitable Advertising Agency

October 6, 2020 By Peter Leave a Comment

It Has Become More Difficult To Run A Profitable Advertising Agency – Here Is How To Do It

The marketing communications world started shifting in the 1990s when clients moved advertising agencies from a 15% commission basis to fees; from TV, radio, print, and outdoor to an ever-increasing number of digital media options; a couple of recessions and, well, I’ll stop here. I know this because I grew up in the heady high-profit days and sold my digital agency when it became more difficult to run a profitable advertising agency of any kind.

The Michael Farmer Interview… Michael has advised virtually all of the leading advertising agencies from WPP to Omnicom to you name it to help them grow profits by using smarter agency and staff management. Michael also wrote the book: “Madison Avenue Manslaughter: An inside view of fee-cutting clients, profit-hungry owners and declining ad agencies.” Sir Martin Sorrell wrote the forward.

Over the years, Farmer & Company, the acknowledged expert of Scope Of Work (SOW) management has worked with Ogilvy & Mather, Wonderman Thompson, VMLY&R, The Martin Agency, Saatchi & Saatchi, TBWA, and McKinney to name just a few.

A Bit Of The Interview. From 360 Deliverables To 15,000.

The only true metric in an agency is the profit margin. That’s profit margin by client, which agencies have a hard time doing. And then profit margin for an office and then for a global client. In order to do that, they have to use timesheet data to figure out what their costs are. And everyone knows that the timesheet data is at least 30 to 40% incomplete. And they do not measure and document their scopes of work. When I worked with Ogilvy in the 1990s, they had 50 creatives and they were doing about 360 deliverables, 360 ads. It was all original work, TV, radio, and print. Even then it took us seven weeks to figure out how much work they were doing for each client today. I just did work with a similar office of 50 creatives. Today they are doing 15,000 deliverables for clients because of email marketing, social posting, Instagram, Facebook, you name it.

And, 90% of that work is adaptation work as opposed to origination work. The workload has exploded in volume and diminished in individual importance. Each little thing that they do is pretty small and doesn’t have a big impact on the brand. The agency and clients still don’t know how much of it is. I’ve worked with, Ogilvy, Gray, VMLY&R, BBD, you name it. I’ve worked with them all. I don’t know of a single holding company agency that has yet developed a methodology for measuring the amount of work they do so that they can better negotiate fees and resources with our clients.

Note, I think that this interview is so Important for any agency of any size that I will put the entire transcript in a separate post.

Profitable Advertising Agency Links

Madison Avenue Manslaughter – The Book.

Farmer & Company

Go here and sign up to get my free book, “How To Sell An Advertising Agency.”

YO – Hypnotism coming: Remember to subscribe to Advertising Stories. Remember to subscribe to Advertising Stories. Remember…

A nice thing for me… Feedspot has recognized Advertising Stories as being a top 15 advertising podcast.

Free Ten Point Advertising Agency Assessment

August 20, 2020 By Peter Leave a Comment

Here Is Freebie Just For You: My Ten Point Advertising Agency Assessment

How is your advertising, digital, social media, PR agency doing? When I owned my Portland advertising & digital agency it was hard for me to tell how I stacked up vs. other agencies. As my friend Jon of Portland’s The Good, a conversion rate optimization consultancy, said on our recent podcast interview,

“It is hard to read the label from inside the jar.”

So, to help you, I am offering, for a limited time (true) a ten point advertising agency assessment. FYI, when I owned my own agency, I took all of the advice I could get. Even when I ran business development at Saatchi & Saatchi, I wanted third-party opinions and advice.

So, Why Offer An Advertising Agency Assessment – For Free?

If you work at an agency or in marketing, you know that making a high-value offer is usually a productive lead generation marketing tool. As part of my own marketing (side note, I practice what I preach) I am running a google PPC campaign that targets advertising agency leadership. Here is my ad agency leader offer landing page (it should at least be instructive as a look as my marketing). As I have often pointed out… this is a Corleone offer. It should not be refused. If you run an agency, go for it.

The offer is driving some incoming interest for my services at a time that many advertising agencies should be reevaluating their agency business and marketing plans. Right?

Levitan’s Ten Point Advertising Agency Assessment & Check-Up

This advertising agency assessment is based on my forever years of experience running major accounts and business development at Saatchi & Saatchi; CEO of two Internet start-ups; my own advertising agency and this business development consultancy. I have worked with dozens of agencies. I have seen what they look like from outside the jar.

Here are the ten points I will assess just for you:

Your business plan: How hard do you look at and possibly adjust your business plan? How will you generate maximum revenues and profits in our strange 2020? Do you make adjustments? Do you understand your Total Addressable Market (TAM)?
Your advertising agency positioning: This is a tough and hard look at your primary brand proposition. You can read about my general perspective on the value of a kick-ass positioning on this website.
Your 8-second website: This is probably one of the first ways that anyone sees your agency. How do your ranks vs. your competition? What do you say that will get me to pay attention in my 8-second look-see. In many cases, you only have around eight seconds to make me look at you and stick around vs. the other 3,999 advertising, digital, etc. agency websites that are screaming for attention. Here is my blog post about the Best Advertising Agency Websites.
Your business development plan and activity: How have you managed your plan over the past year? My whole blog of close to 800 blog posts discusses how you should market your agency.
Your outbound, account-based marketing: I’ll just ask you… you do this right? If, so, how?
Your social media activity and authority: Are you an active blogger, thought leader, podcaster? How do you look on LinkedIn; Twitter; YouTube; Instagram; and ae you a category leader? What do your stats tell you?
Your client list: How does your client list look to an outsider? Do one or two clients account for too high a percentage of your revenues? Do you know how to position your client list for business development?
Your intellectual property: Do you have any IP? Something that will differentiate and add sustainable value to your agency? You can do this. I know how to make this happen – efficiently.
Your ‘findable’ quotient: Can I find your advertising agency if I do a search for you? You should be everywhere I might search for you (your competition will probably be there)Yes, I have written about this.
Your creative vibe: Yes, clients have brought their marketing inhouse. It is easy. For example, just get some social media type folks to do the work. But, but, most inhouse client resources suck at being creative thinkers and doers. How does your creativity stack up and how do you prove it?

That’s It, Folks

If you need my educated third-party, very honest, no bull shit assessment… go for it. This is a limited time offer. Give me a shout.

OK, One More. Have you listened to the smart and entertaining Advertising Stories podcast?

How To Grow A Podcast

July 27, 2020 By Peter Leave a Comment

The How To Grow A Podcast Podcast – Growin Ain’t Easy Folks

OK, so you are contemplating launching a podcast or already have one.

OK, your friend has a new one. Ok, the advertising agency down the street has a new podcast.

OK, I have 21 as of late May.

Cool. Now what? As in there are so many freakin podcasts, and growing daily (Apple had a record new podcasts added in June), that one has to wonder how to grow a podcast. Hmm, lots of people talking about this online. But, I wanted to cut to the chase by going to a podcasting and podcast marketing expert for her opinion. Here is the podcast plus the added energy of an edited portion of my podcast interview with Priscilla McKinney of Little Bird Marketing. My suggestions… listen and then read for emphasis.

I know you want the bottom line. I’ll give you a quickie to set this up. The answer to how to grow a podcast is that being a smart podcast publisher is so much more than just doing the podcast. Here you go…

An Expert Interview With Priscilla McKinney Of Little Bird Marketing – The Pace and Process Gems

Peter Levitan:

Priscilla, how did you grow Ponderings From The Perch – your popular podcast?

Priscilla McKinney:

Well, in my years of experience as a podcaster, I would offer this advice to anyone. First of all, if you’re going to start a podcast, really know your audience. Like you need to ask some questions of people that you think might listen and then pander to the audience, do what they want. But the biggest thing for me no matter what it is you do is pace yourself. Because it’s not as simple as you think it is. It does take longer to get to market. It can create stress if you’re saying, “Oh, I’m going to do this every week. Some people do it every day…” It took us a long time to get where we are. We went from once a month, to two a month and kept building things up from there. So I do think pace is really important.

A big part of your strategy is also being effective at search engine optimization because as you keep adding podcasts to your we [Read more…] about How To Grow A Podcast

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