branding

WTF Takeaways From Ad Age Small Agency Conference

Peter · August 10, 2022 · Leave a Comment

Ad Age Small Agency Conference: Stating The Obvious… Way Too Often

Here are some smart, yet painful, takeaways from The Ad Age Small Agency Conference. I am not surprised at what the speakers say. But also a bit horrified. I mean, what you are about to hear are what I would consider no-brainers for how to run an advertising agency.

No Brainers… That is my What The Fuck. Am I being too dramatic? I don’t think so.

The issue is that these expert takeaways and advice should be ingrained in all advertising, digital design, and PR agencies. Clearly these takeaways are not. But, YMMV. I include some thoughts and links to “helpful’ thinking. Mine.

Not Speaking Client Language. From Mirren:

Brent Hodgin, Mirren’s Managing Director, is focused on language. As in client language.

“Clients are focused on growth and revenue and most agencies are focusing on brand reputation and positioning,” Hodgins said. “And that is a gap.” Awareness “in and of itself is not an end benefit,” he said, because you can grow awareness and still not move one product off the shelf.” He added: “When you don’t use the language of your client … it’s like you are an outsider trying to be an insider.”

The Levitan take. Hey, agencies are selling services to a prospective client that wants stuff. Figure out what stuff they want (gee like more sales and customers and the right analytics + KPIs) and talk their language. Do the upfront research.

Get past typical agency “branding” talk to talking about “sales”. Like ROI.

Some “CLIENT” language from my pitch book:

Here is a quote from an interview I did with Ian Beavis who has been EVP Automotive at Nielsen and ex auto CMO (Kia, Mitsubishi.) He has been pitched by dozens of agencies (and ran the Toyota account at Saatchi & Saatchi Advertising, as well)

Levitan: A final question. Agencies have a hard time creating a competitive agency brand positioning. Any insights and advice you can give to the agency world on how to be distinctive in this highly competitive category?

Beavis: You rarely hear of an agency being a business solution provider, as it just doesn’t sound cool or creative. A good agency solves a client’s business issues and is a partner. Very few qualify and even fewer truly embrace this challenge.

Clients want agencies that understand business objectives and business results. They want to hear that you get it. That’s it, folks. This WTF is about not doing the research to learn what that prospective client wants.

Agencies Have a Serious Branding Problem. From The Martin Agency.

Be The Smart Local Advertising Agency

Peter · April 23, 2022 · Leave a Comment

**How A Local Advertising Agency Can Own Its City**

I was the senior partner at Citrus, a full-service & very digital local advertising agency with offices in Portland and Bend Oregon, and San Francisco. In addition to having national clients like Nike and Harrah’s, we wanted to be a strong brand and resource in each of our local communities.

For Portland, we created the event series Meet The Makers, a small but powerful speaker series where we brought in execs from companies like Microsoft, Yahoo, and Google. Our audience included current clients, prospects, the ad press, and, importantly, local influencers.

In San Francisco, we ran and distributed an agency-produced video series to break into that crowded agency market.

Your Local Advertising Agency Can Own Its City

I have worked with many smaller agencies that wanted to make some noise in their city. The primary objectives are awareness and high-quality branding. As in, how to be unignorable in one’s hometown or region to be famous for future clients and HR staffing needs. In this case, local could mean London or Boise.

Some Smart Ownership Ideas + A Really Big One

Advertising agencies are well-placed for city ownership. Agencies are creative, work at the local level (even if they have national clients as well), are community leaders, and know how to market themselves online as well as physically.

For example…

A city newsletter – On the simplest level, an agency can offer a city-oriented newsletter – a What’s Up / What’s Going On approach from the cool agency people. If done right, it will get read. YMMV but it could include an event schedule and even point to some great local stores and even point to local marketing programs – how that Italian restaurant markets itself on TikTok.
Speaking of TikTok, maybe your agency can ‘own’ the ‘your city’ TikTok channel. Or, be like Gary Vaynerchuck and use SMS. man, I get at least two messages from him a day.
Run an event(s) as citrus did. Or participate big time in an existing event. I don’t mean going to that Chamber meeting, not a bad idea, but more impactful high-interest events.
A cool idea (yes, if I say so myself) — Lease an empty storefront for a week and give away free marketing advice to local merchants, brands, and even wannabe entrepreneurs. Maybe team up with a local publication. Everyone wins.

Here’s one more very interesting – very community-building idea. I’ve got more but you’ll have to call me to hear about those ideas.

A Really Really! Smart Local Marketing Idea…

How To Create A Tactile Brand Experience

Peter · March 31, 2022 · 2 Comments

Yikes, What Is Tactile Brand Marketing? And What’s In It For My Advertising Agency? Hmm… Maybe It’s Making Sure You Are Unignorable.

One of my core marketing mantras is that advertising agencies need to become unignorable. Unignorable means not being ignored. This sounds obvious but most advertising agency marketing is, unfortunately, ignorable. One, one, of the many ideas that I share with my advertising agency clients, is the idea of using tactile brand marketing. Well, I usually call it direct marketing (just like in the old days when you got something in the mail — paper-based mail that is).

In fact, I just got off a call with a Northeast agency where I pointed to one of my favorite paper-based tactile brand marketing tools — The UK Newspaper Club. Hey, I have written about the value of what the Newspaper Club offers in this blog post – Really, An Advertising Agency Newspaper? Peter, You Must Be Kidding.

And Then Just Like That, I Got A Well-Done Lead Gen Email From PFL About, Yup, Tactile Brand Marketing.

It is worth reading the email below because it does a really good job of selling in the PFL pitch story. The email is short (thank you!!), concise, and drives you to a 1-minute sales video. A video that actually sells. Here is the email. And, go ahead and watch the video – and consider adding a tactile approach to your marketing. Think direct mail – like a zine, newspaper, or box – and how it breaks through the clutter of digital marketing. And, then do that fast & sweet & effective sales video.

Oh, before I show you the email and the video – maybe you want more ideas about becoming unignorable? You should. And, you should contact me. The Don did…

Ok, ta-da, the email…

OOO The Critical Facebook and Instagram Mistake

Peter · October 17, 2021 · Leave a Comment

AH. The Big & Critical Facebook and Instagram Mistake.

I’ve been writing for PetaPixel, a leading photography website with over 7,000,000 page views per month. Here is an article I wrote that I think should be of value, as a thought-starter, for people in the advertising business. Frankly, I see advertising agencies and their clients relying way too much on Facebook and Instagram. That’s why I wrote Don’t Make the Critical Facebook and Instagram Mistake. You can see my PetaPixel work here.

OK, Stop The Mistakes

I have a good friend that uses Facebook as his photography business’s digital platform. I have multiple friends that use Instagram as their portfolio. This also goes for, yes to a lesser degree, using Behance, Tumbler, Model Mayhem, Imgur, and Flickr as a portfolio destination.

The primary issue for all these websites is that you do not own or control them. You are loaning your work to them and must abide by their rules and regulations. And future business model.

Oops

Both Instagram and Facebook recently went down for hours. This meant that beyond not being able to look at photos of your friends’ kids, if your photography world counted on either of these sites, your business and portfolio went down too. It’s like you did not exist. This was painful for millions of businesses, many of which only use Facebook as their business information website. I’d imagine that millions of dollars of sales were lost that day.

While this event was a Facebook server issue, are you sure that Facebook and Instagram, as we know them today, will be here in their current formats forever?

Forever, as in the place that you want to show your work – forever?

Remember Myspace?

For a few years, Myspace was the ultimate destination for musicians to share their work and build reputations. From 2005 to 2008 it was the largest social media site.

Popular musicians like Arctic Monkeys and Calvin Harris made their names on Myspace. Unfortunately trusting Myspace turned out to be a rather bad idea. From a Myspace press release:

As a result of a server migration project, any photos, videos and audio files you uploaded more than three years ago may no longer be available on or from Myspace. We apologize for the inconvenience.

“Inconvenience.” Really?

At that time, CNN reported that “Andy Baio, a tech expert and former chief technology officer of crowdfunding platform Kickstarter, warned that the music of up to up 14 million artists may have been lost.”

Own Your Work

Other than morality issues, I am sure that having your work on Facebook and Instagram is a good idea. Each platform reaches zillions and, in the case of Instagram, is known as a photography destination. Plus, you get the dopamine hit from all those cherished ‘likes.’

However, trusting these third-party platforms as your primary and forever marketing resource is a BAD idea.

I’ll state the obvious. Add your own website to your marketing mix. Yes, I know that this is obvious. However, in the case of Instagram, too many photographers trust it as their little photo universe. They may have a real website, but because they view updating as a pain in the rear, they do not keep it updated. Updating is in the eye of the beholder. Do you really have to show every photograph you take? Editing is a good thing.

A side note related to marketing: both of these sites are trending older. If reaching the under-35 crowd is important, you might be missing a sizable audience.

Your Partners Include Mark Zuckerberg

Advertising Agency Podcast Strategy That Cannot Be Ignored

Peter · February 14, 2021 · Leave a Comment

You Will Need An Unignorable Advertising Agency Podcast Strategy

I recently wrote a white paper on how to create a successful advertising agency podcast. “9 Unignorable Reasons Why Your Advertising Agency Should Not Podcast” covers learning from my 15-year podcast marketing journey and provides the pros and cons of podcasting. Even better, the doc is designed to guide you through an advertising agency podcast strategy that will deliver a must-listen-to podcast show. Here is how I start the 3,000-word white paper:

What’s Up With Podcasting?

I recorded my first podcast in 2007 when I owned the Portland advertising agency Citrus. After recording 18 shows, I gave up.

Why did I give up? It was just too early in the podcasting wilderness to put the time and effort into the show. I had great conversations with an editor of ADWEEK Magazine about the future of digital marketing and the growing power of Google as an ad platform (she was right); a business development guru that grew Saatchi & Saatchi Advertising Worldwide, and two with the father of podcasting itself. You can hear a couple of those early interviews in my current podcast series “Advertising Stories”.

I recently gave up again.

I just ended my latest podcasting series. Why? Last June I had a plan to test a series of podcasts to see if this audio platform, which has grown exponentially since 2007, could drive my awareness and leads to my advertising agency business development consultancy. My plan was to record 40 shows between May and December 2020. These are really good interviews with cool, smart advertising people from New York to New Delhi… and I am a good interviewer. But, despite doing lots of things right, I have seen no appreciable business gain from all of this work. Some pain, no gain.

Which brings me to this instructive missive.

OK, that was the intro. You can get the white paper by subscribing to my occasional email newsletter (see the links on this page) or by contacting me at peter@peterlevitan.com

A Winning Advertising Agency Podcast Strategy – How To Be Unignorable

In the last section of my advertising agency podcast recommendations doc, after my take on some “how-tos”, I discuss how to create a podcast that is well-targeted and will be hard to ignore. I stress hard to ignore (by your cherished target market) because the list below covers the things that you will undoubtedly compete with for your future client’s work-life attention and time:

The client’s actual 8 to 7 management and marketing job.
72 daily emails.
All the incoming biz dev messaging coming in from your advertising agency competitors that are vying for the same client’s attention.
Facebook.
LinkedIn.
Instagram.
YouTube.
TikTok.
SMS text messages from Gary Vaynerchuk.
Clubhouse. Yikes, now Clubhouse.
And, a world of a zillion general podcasts from small players like The New York Times, Campaign Magazine, and NPR. Even worse, you will not be alone in the growing world of 30 to 60-minute marketing and advertising agency podcasts.