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Your Advertising Agency Must Kick Ass In 2017

Peter · December 21, 2016 · Leave a Comment

Dear Advertising Agency: Kick Ass In 2017

harder-to-win-advertising-agencyAs you will see below, times are tough and getting tougher for advertising agency business development. Clients are confused; are (massive understatement coming…) a bit uneducated in all of the new advertising options; worried about their budgets; worried about ROI; worried about data overload; find it hard to work with a range of specialists from PPC to video to mobile to chatbots and on.

Oh, and if you are an advertising, digital, PR, SEO, PPC, experiential and on and on agency… you have like (massive understatement coming…) 4,000 agency competitors ranging from multinationals to single really smart dudes (as The Donald says) who are working from their bed in New Jersey.

Daunting?

Sounds daunting, right?

Sure, sales is daunting. But, the only people that will win new business in 2017 are the people that kill it. Sleeping through your business development program (or lack thereof) is, well, sleepy. From a sales perspective, given how tough business development has become, being sleepy is not gonna work. Your agency will fail.

The only advertising, digital, PR, SEO, PPC, experiential agencies that will grow in 2017 are the ones that realize that EXECUTION rules. Having a business development / sales plan is nice (and most agencies do not have one.) But, having that plan and not kicking ass with it, as in executing, is a losing proposition.

It’s Tough Out There

eMarketer’s advertising agency new business article, “Agencies Face Tougher New Business Environment” was in my inbox last week. The article references RSW/US’s (always smart) industry research. In this case,  RSW/US reports that…

“In an October 2016 survey of ad agency professionals by business development group RSW/US, 43% of respondents said that obtaining new business had gotten either “harder” or “a lot harder” this year.”

Surprised? I’m not. Sales isn’t easy.

harder-to-win-advertising-agency

OK, So It Has Gotten Harder

What is your advertising agency going to do about it? Here are some of my thoughts and advice from working with dozens of agencies on their sales plans.

But first, back to my rant. Everything I am about to say is smart and actionable. However, if you do not actually do it, as in run it, 24/7 you will fail.

The 2017 Advertising Agency New Business Sucess List

This is the must do list. Once you agree to this list, the hard part is doing it. Yes, I am repeating myself. The single biggest issue confronting advertising agency sales is not running the plan. And. I do know all of your excuses for not running your plan with any consistency.

Can the excuses.

  1. Have a business plan that outlines how your agency is going to make money.
  2. Build your agency to deliver on the promises in your business plan.
  3. Do not be one of the 17% of agencies that actually admits that they “Can’t make the investment in a new business program.” WHAT 17%? Are you kidding me? I bet that 17% is probably more like 30%. If 30% of advertising agencies do not invest then you must.
  4. Have a business development plan that is based on what the market needs.
  5. Make sure you treat your business development program with the same care and attention you deliver to a client. Put sales on your daily production list.
  6. Know exactly who you want as a client. Have a set of criteria that makes sense for your agency.
  7. Position your agency for success. What does that mean? It means that you cannot be everything to everyone. Know if you are a skill set specialist; a client category specialist; a regional or global specialist; a demographic specialist. “Specialist”… get it? If you want to “break through to prospects” (see the RSW/US research), give them a single-minded sales proposition.
  8. Build brand messaging that clearly supports and amplifies your positioning.
  9. Tell the market that you are the leader. Be bold.
  10. Please… have a website that is more than a brochure; that does not look like your competitor’s WordPress site; that is designed to sell; that creates some agency to client chemistry and then asks for the clnet to make contact. Make them an offer they cannot refuse.
  11. Have an inbound marketing strategy. An attraction strategy. One that makes sure that you can be found by that client that wants to meet you.
  12. Go outbound to talk directly to the prospective clients that you have on your master list. Use the tools that will get their attention. I mean everything from direct mail 9yes, paper) to facebook ads to email to Instagram. Whatever makes sense for the category you are pursuing.
  13. Be a thought leader. I mean an INSIGHT leader. Have things to say that cannot be ignored.
  14. Busy? Use design, copy, sales, research or whatever outsourcing to help you run the plan.
  15. Be an unignorable agency.
  16. Write RFP’s that follow instructions to a ‘T’ then find a way to kick some ass to stand out.

OK, Last Point

download pitchYou have a business plan. You’ve run a smart sales program. You got that RFP. You nailed it. You’ve been invited to pitch the business. Now, do not look and sound like every other agency.

Pitch smarter than the other agencies. Buy my book. Win more pitches.

 

Trump Wins – A Mexican Newspaper Headline

Peter · November 9, 2016 · Leave a Comment

Trump: A Mexican Newspaper Headline

trumpI’ve gotten lots of tongue-in-cheek congratulations today from the USA friends on Trump’s win. OK, not because he won. While not apolitical, I don’t broadcast my personal politics.

The congratulations came because my wife and I were so smart to have moved to Mexico in July. As background, here is my Moving To Mexico post.

The Headline

The point of this blog post is that I imagine that some Americans must be wondering what the Mexican press has to say.

Above is one of the newspaper headlines. Translates to: Trump Wins… and Shocks The World 

I had lunch with a Mexican friend today. She asked me these three questions. How to answer?

When will the American police start to round up the millions of Mexican children living in the USA?

Don’t Americans remember that the last time a Republican was president the USA wasted trillions in Iraq and launched a massive recession?

Will there really be a wall?

I just shrugged my shoulders. I do not care if you voted for Trump or not. How do you answer these questions in a way that makes sense?

Pesos

Wondering what the Trump peso effect is? Here’s a chart. In this case, I can say that Donald Trump beeeen berry gooood to me.

screen-shot-2016-11-09-at-2-33-54-pm

 

 

More: How To Build A Smarter Advertising Agency Business Development Program

Peter · September 19, 2016 · Leave a Comment

How To Build A Smarter Advertising Agency Business Development Program – Part Two

download-einsteinThis Is part two of an interview about becoming a smarter advertising agency… Part One is right here.

WARNING: This is a long blog post about how to build a better, smarter advertising agency. Actually, this is Part One of an even longer post. It is a looong post for a couple of reasons.

  1. This is a transcript of a 40-minute interview on advertising agency business development that I did with the super savvy Drew McLellen and his must / should listen to advertising podcast, “Build A Better Agency“.
  2. Google loves loong blog posts. So, having an interview transcribed into text is a very good SEO tactic. I’ve done this before with some of the interviews I did for my book on pitching. Having text allows me (us) to have an audio and text for a blog post which can then be marketed across social media sites like LinkedIn, Facebook, and Twitter. It is a very smart idea to extend the reach of any thought leadership you do. So easy too.
  3. Some people would rather read an interview than listen to it so here it is.
  4. I want to use Drew as an example of how to do and market a podcast. To date, he has done 49 interview podcasts. Podcasting provides 4 basic but sweet benefits. 1) It is a great way to look and sound like an expert by interviewing other experts; 2) podcasts are relatively easy to do; 3) interviewing people helps you make friends (imagine having an agency podcast in your agency’s specialized category where you interview potential clients); 4) it is all about marketing yourself or your company.

The Full Service Agency Issue

Drew:         What about the idea of every agency that presents itself refers to itself as a full-service agency regardless of if they have 3 employees or 300 employees. What’s your take on that?

Peter:         Most agencies were full service once upon a time. Then we started to see a move into direct marketing, which has been happening for years as we seek ‘proof’, but I’d say about 10 or 15 years ago, direct marketing started to look really attractive as digital marketing started to happen because analytics … all of a sudden we could really track everything.

There was a move into that. In fact, at one point I renamed Ralston Group, the agency I bought, Ralston360. The 360 moniker, which I think became way overused, was really about understanding the full spectrum of marketing. The problem, unfortunately, with full service, while most clients need it, it just doesn’t provide enough of a niche basis for them to be able to position you differently than the other agencies.

That said, the reality today is that most of the digital agencies I know are being asked to do a full-service work, but they’re at least, at the start, able to position themselves in a niche.

I like full-service. The problem unfortunately is, while the clients probably want that, what they don’t get out of that is any differentiation between you and the next guy. I don’t like those words, full service.

Drew:         We go into the field and do some research with CMO’s and sort of different attitudes they have about agencies and how they work with agencies and everything every year. Last year, we sort of explored the idea of the words full service. What we heard from the folks who participated in the research was they don’t believe it. When they look at an agency of 20 people and they know how complicated marketing has gotten, especially on the digital side, they sort of say, “I don’t think so.”

Peter:         Yeah, I mean to an intelligent marketer, I agree completely. Really, nobody’s figured out mobile marketing yet. How could you conceivably say that you understand the full spectrum because there are elements that are changing so fast that there are very few agencies that actually can lay claim. Now that said, I’ve seen agencies that just say we’re a mobile agency and they’re doing very very well.

Drew:         Right.

Peter:         There are a lot of factors here. It’s just really understanding where your internal skillset fits into the spectrum.

Get This Right: Positioning & Fame

[Read more…] about More: How To Build A Smarter Advertising Agency Business Development Program

Put The iPhone Camera Down

Peter · June 8, 2016 · Leave a Comment

Martin Parr Does Not Use An iPhone

cd6f8d15-1133-440b-8152-e742b20ea300Do you know Martin’s work? You should. From LensCulture:

I accept that all photography is voyeuristic and exploitative, and obviously I live with my own guilt and conscience.

— Martin Parr

Martin Parr deliberately directs his camera at the unspectacular, the commonplace, the normal, at things that at first glance do not seem worthy of being captured in a photograph. His dissecting gaze reveals in an honest and unflattering way the excesses of our contemporary society.

Just In Case

Peter · May 10, 2016 · Leave a Comment

Yes, There is a chance you have not seen this.

 

https://www.youtube.com/watch?v=blp7hPFaIfU

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