New Business

Bullshit And Your Advertising Agency

Peter · January 5, 2019 · 1 Comment

Bullshit As Advertising Agency Branding

An Isreali, New Yorker, and a Mexican walk into a bar. No, this isn’t the beginning of a joke. It is a blog post about advertising agency bullshit and branding. I just happened to eat with this group last night and we talked about the definition of truth.

I have been thinking a lot about bullshit lately… I suspect like many Americans.

As a guy that grew up in New York, I think that I have both a pretty good bullshit meter and a practiced tolerance for B.S. However, I am now wondering just what the real meaning of bullshit is. Given the amount of fibbing (I am being kind) that comes out of Washington every day, I suspect that our bullshit goalposts have shifted. And, as you might suspect, I am wondering what this shift means for advertising agency marketing.

A Bullshit Definition

Here is what Merriam-Webster says:

Definition of bullshit

1: informal, usually vulgar: to talk foolishly, boastfully, or idly

2: informal, usually vulgar: to engage in a discursive discussion

3: informal, usually vulgar: to talk nonsense to especially with the intention of deceiving or misleading

And, just for the hell of it, a definition of a lie:

Definition of lie

1: to make an untrue statement with intent to deceive

2: to create a false or misleading impression

Being Remarkable

I talk a lot to my advertising agency marketing clients about how they can become remarkable – or, just perceived as being remarkable. This means positioning the agency and its communications messaging to stand out from the pack. To give an ADHD-type client prospect the information they need to make a decision to make contact. Quickly.

Clearly, one way to do this is to make sure that any of your early contacts, via your website, social media or account based marketing, understand that you are great. A path, that channels the boxer Muhamid Ali, would be to say, “I am the greatest”. It worked for Ali. But, could you support this statement in the way that he did? He was a kick-ass competitor, are you?

I imagine that most advertising agencies can find the words to help them stand out. In most cases, this simply means having being “remarkable” be a serious objective. There is an art to this. In their heyday, Saatchi & Saatchi Advertising told their clients that “Nothing is impossible”. A bold statement, an attitude, that got prospects thinking hard about having that initial conversation.

Is Your Advertising Agency Remarkable?

So, what can you say that drives interest and sells in your remarkableness — but isn’t total bullshit?

Advertising Agency Marketing and Getting Past Sameness

Peter · December 30, 2018 · Leave a Comment

Beyond Sameness: An Advertising Agency Marketing Objective

This mini-thought-piece is about getting away from the awfulness of advertising agency marketing ‘sameness’.

First of all, of course, all advertising agencies are by nature the same. All dry cleaners are the same. All bars are the same. All optometrists are the same.

All advertising agencies make or deliver ads. Dry cleaners clean clothes, bars serve drinks and optometrists check out your eyes.

However, some agencies get past sameness and stand out from the pack. How do they do that?

How To Leave Sameness Behind?

Sameness sucks, but if you are like me, you do have your favorite dry cleaner (mine looks very modern); bar (mine is on a roof) and optometrist (mine is young and knows the latest methods and speaks English) I live in Mexico.

How can you get your advertising agency away from acting and looking like the agency down the street?

It isn’t by delivering the same message. “We are cool” / “We are smart” / “We know social media” / “We are creative” / “We have nice furniture” / We have a very human culture” / “We know content.”

The way out of this mess (the mess is huge given that there are over 4,000 ad agency-type choices) is to make looking and sounding different a goal. I call it being “Unignorable.”

6 (Easy) Paths To Being Unignorably As IN Un-Same-Ness Advertising Agency Marketing

Get past sameness. Make not being the same, make not being IGNORABLE an agency objective. Here are some things you can do.

Market the hell out of your agency. This means having a super smart plan, a plan that you run 24/7. Good news for you… most agencies do not do this. Just by running a solid business development program, you will be not same-like. How is your outbound program? Your account-based marketing calendar? Your must-read blog? Your Linkedin program? By the way, could you swap out your name and put in another agency and have all of your marketing activity be too same-like — as in not branding you? If so, you are screwed.
Get specialized. Pick something narrow to be known for. What’s available… Think expertise. Be the micro-expertise digital specialist example: Own search engine marketing like HawkSEM. Own data marketing expertise like Delve. Own category expertise like Red Interactive and entertainment.
Own geography. Portland’s Grady Britton is not only one of the oldest agencies in Portland, but it also supports the city. Check out its Portland non-profit grant program.
Own a high-interest demographic. Miami’s Viva owns multi-cultural marketing. Linda Gonzales, its leader, is a recognized expert. She gets the calls from the trade press about anything related to cultural marketing.
Own a personality. The essence of getting past sameness is having a personality. The clients you want, buy people (you are in a people business). Australia’s Tiny Hunter does a couple of things right from the go. First, they tell the market that they specialize in family business marketing. Second, they introduce you to the leadership team right away via a home page video. Tiny Hunter is all about people: the type of client, the client’s customer and the agency leaders. How clear are your agency’s message and personality?
One more. Have a website that isn’t interchangeable with your neighbor agency’s site. And, remember, ask for the order. Your website is a sales tool.

If you make sameness your enemy, you will become unignorable.

What Ad Agency Clients Want

Peter · November 19, 2018 · 1 Comment

The Client Need-Scape = What Ad Agency Clients Want

There is no single type of client. But, most clients want a similar array of attributes and deliverables from their ad agency. From an agency business development perspective, clearly enunciating that you understand the client need-scape, the what ad agency clients want from you, is critical in the early stages of your marketing.

So, What Do Ad Agency Clients Want?

I believe that although clients range from “I want to be cool and plugged into the culture” to “I need measurable incremental eCommerce sales”, they all have at least these three core needs. These are the needs that you must address in your outbound and inbound ad agency business development program.

Here’s my list. Your mileage may vary. But, I bet that you have to hit all or some of these points sooner or later.

The Need For Results – Think ROI

Many ad agencies lead with the ‘we are creative’ story. As an ex-agency owner and client, I fully understand this lead point. This is, without question, a key requirement for virtually any client that is trying to get there marketing noticed and break out of their competitive pack.

However, just saying that your ad agency is creative is simply not going to cut it. After all, being creative is a highly subjective point (like, how do you prove this to a wide range of clients – yes, awards do help) and even worse, being perceived as creative can be fleeting. Yesterday’s creative agency is quickly replaced by today’s. This happens every year. Remember when Crispin Porter + Bogusky was the hot shop?

Having a results-oriented – think ROI – positioning or just a serious and clear agency brand statement about meeting this need is a must have in 2018. Marketing is a tough game.

CMO’s come and go based on their sales success.

Procurement departments want measurable returns for less.

CEO’s want increased shareholder value and to make their performance bonus.

Owners want more cash in their pocket.

Therefore, address these results-oriented needs and pain points. At issue, is understanding your target market’s or brand’s definition of positive results in your marketing will be a bit tricky. Tricky? Yes, because the definition of results will vary by client type.

Some clients just need more qualified leads. Think B2B.

Some need measurable sales. Think eCommerce.

Some just need more targeted digital traffic. Think the travel category.

Some want engagement. Think fashion brands.

Some want to improve their image. Nike anyone?

Regardless of the type of results – clients want to hear you talk about how you know that they know that you will deliver a high return on investment. Need an example of a digital agency that gets it? Visit HawkSEM and see how they immediately message ROI. Of course, they are a type of agency that can put ROI right in your face. But, you get the idea.

Last point. Ad agency leaders worry about inroads by marketing consultancies. They should. Why? Well, one point. These guys fully understand what the ad agency client’s want… Here is a direct quote from McKinsey’s About Us page.

We help our clients make significant and lasting improvements to their performance and realize their most important goals. With nearly a century of experience, we’ve built a firm uniquely equipped to this task.

You Have To Understand The Client’s Business And Industry

Prospective clients want to know that you understand their market, consumers and competitive landscape. They do not have much time for your education. [Read more…] about What Ad Agency Clients Want

Is Saying Fck (You Know What I Mean) Cool?

Peter · October 23, 2018 · 1 Comment

Can you say ‘fck’ in your B2B marketing?

(Before I start, a side note… I originally had the URL: www.peterlevitan.com/issayingfuckcool I now know that Google does not like the word Fuck – so I took out the “U” from any Google heat seeking search missile.) We’ll see if this post gets indexed now. See at the bottom of this post for an article about Google’s no-mas potty-mouth.)

I have a client, a brilliant agency client in the data-marketing space. A real data scientist. He grows brands leveraging the best of Adobe and the Google Marketing Platform (here is how Google describes the GMP):

Google Marketing Platform brings together DoubleClick Digital Marketing and the Google Analytics 360 Suite to help you plan, buy, measure and optimize digital media and customer experiences in one place. Google Marketing Platform helps you deliver more relevant and effective marketing, while ensuring that you respect your customers’ privacy and give them control over their data.

Data marketing rules. But, he has a problem. He only aims to work with clients that really want to leverage data to grow their business. Apparently, it is difficult to find the clients that actually GET IT. That said, he gets lots of inquiries. However, many are either poor leads for many reasons (many need lots of training) or are not willing to take the multi-month plunge/commitment to work into a very successful data-driven program.

‘Fuck’

Last week we discussed the use of the word ‘fuck’ to arrest attention and to help cull out the serious leads from the explorers. In this case, can you say ‘fuck’ on your home page? Essentially, something like this (just an example)…

We Are Looking For The Best And Brightest Clients That Want To Fucking Kill It Using The World’s Best Data-Marketing.

I pointed to Gary Veynerchuck as an example of a media personality that uses ‘fuck’ a lot to, yup, help cull out the serious leads from the explorers. It is difficult to paraphrase Gary but his mantra is hey, get the fuck on board the digital train.

Find Your Active Words

This is not a long blog post on the use of challenging words. But, I do want to make that point that you might want to consider actually telling the people that visit your home page that you are looking for the right fucking clients. The use of the word might even net you the balls to the wall clients that you want.

If the ‘F’ word scares you… just try having some attitude.

Oh, the Google article:

F***=off, Google tells its staff: Any mention of nookie now banned from internal files, URLs.