New Business

Is Your Advertising Agency Business Development Director Doomed?

June 29, 2020 By Peter Leave a Comment

Yes, Your Advertising Agency Business Development Director Might Be Doomed. A 2020 Update.

The interview below was done in 2014. It remains 100% right on.

Some updated thinking. I am asked on a high-frequency basis by agency management, that means CEO types, if their advertising agency should have a business development director. Because of this question, I thought I’d update this evergreen interview with Brooks Gilley who knows what’s up.

My current thinking based on talking with many agencies is that, at best, only 50% of advertising agency business development directors succeed. I am about to do some haranguing. Why?

As is pointed out below, most advertising agencies have a low to a non-competitive brand position. The degree of positioning sameness – “we are a digital agency” or “we are creative thinkers” – and messaging sameness – as in no soul or a distinctive opinion or having the goal of being unignorable – is crazy. How could even a competent business director sell the 50% of agencies that cannot define a strong sales proposition? Or not have a well-considered target market?
A huge chunk of agencies (it has been reported that up to 75% of agencies) do not have a master business development plan, think of it as a sales plan. How is this possible? And, worse, who is supposed to write the plan? I do not think that a business development director alone can write this plan. It should be an agency self-preservation and growth project.
Many advertising agency leaders have little experience in writing a sales manager compensation plan. Here is a compensation plan you can use.
Too many agency leaders hand off the role of business development to the director. I owned my own agency and I devoted at least half of my time to business development. And, I provided daily support and thinking and budget.

Give me a shout if you want to discuss your agency and its specifics.

Back To The Interview About The Doomed Business Development Director.

To quote the Beach Boys… Wouldn’t It Be Nice. Yes, wouldn’t it be nice to have a business development director that brought in more business for your advertising agency than you can handle? But is your business development director doomed from the start?

She or he could be if you do not have agency objectives, a competitive agency brand positioning, something to sell beyond, “Hey we are a full-service/digital/social media agency”. Or, not having a list of clients and categories you want to nail; an active up-to-date CRM system or you are now in a state of panic because you just lost your largest client.

I know that this is a tough job to fill and do. I managed my agency’s business development director at my own ad agency; for Saatchi & Saatchi Advertising in New York and London and as CEO at two Internet start-ups. I have hired ten business development directors over the past twenty years. Some worked out and some, well, not so well. Again, this is one of, if not the toughest, agency jobs to position for success.

But, don’t take my word for it. Before you read on for an expert interview, you might also want to go to my blog post on how to pay an agency business development director.

An Expert Interview With Brooks Gilley On How To Hire A Business Development Director.

Brooks Gilley is the Founder and CEO of Portland’s 52 Limited. 52 LTD is a 15-year-old creative resource company that connects world-class talent with leading brands, marketing departments, design firms, advertising and digital agencies.

In addition to running one of the west coast’s leading creative talent agencies, Brooks ran the Portland Advertising Federation and worked at advertising agencies.

Peter: According to the RSW/US 2014 RSW/US Agency-Marketer Business Report, the tenure of agency business development directors was two years or less. ADWEEK reports that people in this position at large agencies last less than one year. Is this surprising to you?

Brooks: It’s not surprising at all, largely for the fact that agencies I have worked with on business development director searches come to us in a moment of panic, and that’s usually where the ask starts. It’s a role that is needed now but was probably needed at least twelve months before new business gains became an issue. Additionally, it’s not necessarily a strategic role that is esteemed at and supported within a ‘creative’ organization. [Read more…] about Is Your Advertising Agency Business Development Director Doomed?

An Advertising Agency Survival Guide

June 17, 2020 By Peter 3 Comments

My Advertising Agency Survival Guide. 2020 Version.

I am republishing this April Advertising agency survival guide blog post. Why? The Association of National Advertisers, the ANA, is going to pass it along to their membership. So, I figure why not try to make sure that you as an advertising agency has a chance to see it or better, re-read it.

Frankly, I thought that there has been too much “what to do about the Covid-19 pandemic and the future of the advertising agency future”… But, I think that this is a good summary that has stood the test of time.

Tough Question. Will Your Advertising Agency Survive?

Here is my educated take on which advertising agencies will survive and how they will make it happen. It is my advertising agency survival guide.

Having gone through the 2007 – 2008 recession as an agency owner, I saw approximately one-third of advertising agencies fail or shrivel. My current survival advice is based on watching that storm as well as recent deep conversations with small and medium-sized agencies. I did not choose to rush out my thoughts. I actually thought about my thoughts. LOL.

Plus, this is not short and sweet. You will actually have to read all of it. OK, it is sweet.

Quickie… I am giving away my 30 years of huge and small agency experience, guidance and coaching for free – for awhile – the right thing to do. If you want smart advice, go here. It will open a new window for this offer.

Two Quick & Very Important Points.

How long will the shit-storm last?

Like you, I have no clue when any semblance of normality will return. I have to assume it will. Plan accordingly.

Chamath Palihapitiya is one of my most respected “advisors”. He has said that companies should be able to adjust and make new plans to survive 36 months. 36! Yes.

He says, think like this is another depression. Whoa. Are you ready?

This is what I do know… If you want to be in the top 1/3, you can’t lose all or even some marketing energy or brand awareness. Why make your voyage back too uphill?

You will get my marketing recommendations below. But first, the big question.

Will Your Advertising Agency Fail?

Here is what an advertising agency principle should be doing right now. I admit that this is generalized given the diversity of the types of advertising agencies. But generalized does not mean its not an effective how-to for virtually any agency.

Two Definitions

“Advertising Agency”: This is my universal term for most types of communications marketing firms.
“Client”: A client is a company that has consistently used any form of advertising or digital marketing. In your case, it is a client that meets your target criteria (you have that, right) and you think would want to hire you. Sorry, Nike and Adidas do not want to hire you.

OK, Advertising Agency… What Are You Going To Do About it?

I am going to be tough here. At least 30% of advertising agencies will fail in the next twelve to eighteen months.

This post provides my take on how to survive, my advertising agency survival guide. For the winners, how to set yourself up for growth.

6 Advertising Agency Pain Points – I Know You Know This. But, It Is Worth Restating.

Your current and future clients are freaked out.
Some current clients have already reduced or canceled advertising and project spend.
Agency profitability sucks.
You will be too slow to manage your costs.
Agencies, too many, are already poorly positioned, and, worse, are unbelievably ignorable.
Prospective clients “probably” do not want to hear from you.

Advertising Agency Survival Strategies

I know what I am talking about. I’ve won and lost. My advertising agency survived the 2007-2008 recession. My $30 million VC funded digital business did not survive the 2001 dot-com bust. Don’t feel bad for me, Microsoft eventually bought our technology.

Current Client Opportunities

Instant Social Media Content For Your Brand And Advertising Agency

June 16, 2020 By Peter Leave a Comment

I’ve updated this blog post about, well, I’ll repeat the title for you, and especially Google. Instant Social Media Content For Your Brand And Advertising Agency.

OK, I admit it, there is no totally instant social media content. But, there is fast. In fact, fast and good. In fact, there really is fast + good + cheap. Which, as you might suspect, will make a brand and any advertising agency very happy.

I have used a few different methods to accelerate the generation of my more than 700 blog posts. Try a few of these on for size.

TikTok

I am going to write about TikTok in detail in the very near future. TikTok which, given its size and growth, is the most underutilized advertising agency business development social media platform. Hmmm. Why?

Here is what I think. Some possible agency excuses not to use TikTok…

TikTok is too young.
Too international.
Too new. As in, why should I bother? Um, remember when you didn’t use Instagram?
None of my clients have asked about it.
Worse… I do not have a TikTok account.

Interviews

Interviewing an expert, or even a consumer in your client’s or client industry or target market can take as few as 5 minutes up to say 45. A 45-minute interview will deliver approximately 8,000 words that you could cut up into 4 2,000 word blog entries or whatever you like to do with social media content, ur, I mean highly valuable insights. My book on presenting and pitching has multi interviews that I also amplified into blog posts. You bought the book so you’ve read those interviews and will now win more pitches – right?

I was recently interviewed for the Working Without Pants podcast. After Selling Your Agency, was published, I sent it to Rev.com and now have an 8,000-word transcript I will soon edit down into bite-sized blog posts. One will be a foundational blog post on how and why to sell your agency.

Do Videos

Easy… just turn on your webcam (or iPhone) and talk. I mean, you are an advertising agency, right? You can do this and start to own some SEO juice on YouTube. Less easy, but easy enough ideas: Go on the street and do some interviews (social distance yourself, please) or do a webcam interview with a genius (remember you can turn that into copy via an audio transcription company like REV.com.)

Rip Off A Podcast

Here’s a post I created by responding to the Adage interview with Lindsay Slaby. I took the interview, sent it to rev.com for transcription, and commented on what Lindsay was saying. Easy, smart, and brilliant. All around. Here is the blog post that was created by borrowing some content from Ad Age, Ad Age Small Agency Conference Podcast.

Do Your Own Podcast

I have a new Advertising Stories podcast. I interview people. They talk to me. I, well do not steal, but I do get lots of smarts out of their mouths. Plus, the entire process is essentially free.

Do A Google Survey

Little Bird Marketing Kicks Ass

May 10, 2020 By Peter Leave a Comment

I apologize for saying this. It sure seems to me that a lot of advertising agencies are on their back foot. They are in de-accelerate mode. That means it is a great time to accelerate your business development program. There is a gap. Take advantage. Fill it. Juice it up.

This post is about how the advertising agency Little Bird Marketing kicks ass.

But wait, there’s more. Over a couple of blog posts, I am going to highlight three firms in the advertising agency business development space that are making it happen. Strangely, it just so happens that they tapped me to participate in their acceleration mode.

Little Bird Marketing Kicks Ass…

One of my first advertising agency business development clients was my NOW wonderful friend Priscilla McKinney of Missouri’s Little Bird Marketing.

Things I like about Little Bird and Priscilla:

This is a proactive company. They do good work; are well-known in their markets; their website is an active sales tool that is designed to capture leads (not what one usually sees); they are on top of inbound marketing (mucho blog posts and thought leadership).

Priscilla is very active on LinkedIn (and 3,700 Followers on Twitter). You will see lots of posts and videos plus a high volume, awareness-generating podcast. The Ponderings From The Perch podcast is designed to promote and sell the agency by also promoting people like me. For example, I am sharing my podcast interview here. Quid pro quo. Plus… Priscilla is the kind of nice, smart, caring person that clients want to work with. Believe me, this additional ’emotional’ hook works.

My Interview

Below is a brief sample from Little Bird. It is a mini-podcast audio moment promotion that they want me to put on my website to reach you to support them (they also gave me the lead graphic at the top of this podcast). Smart. Click on the image b e l o w before you go listen to the full podcast.

Now… Listen to the full podcast interview here. Note that I am pointing you back to the Little Bird website. That’s what they want to happen. By the way, I was ON that day. It is a brilliant interview about my take on the state of today’s advertising agency and how agencies need to intelligently accelerate their business development program – now.

The Basics: An Advertising Agency New Business Plan

April 20, 2020 By Peter 2 Comments

Your 2020 Advertising Agency New Business Plan

I admit it. I am going to repeat myself (you’ll know it if you’ve read some of my 600+ blog posts). The marketing communications service industry must have a solid advertising agency new business plan to survive in today’s disrupted and lower margin marketing world.

Wha? Agencies do not have a solid plan? According to ad world research, most do not. I’ve seen stats that say only 40% of advertising agencies have solid active business development plans.

While repeating some of the core tenets of sales, I’ll add some new thinking based on my working with agencies in the USA and around the globe.

Be Unignorable.

That said, the bottom-line for building a productive advertising agency new business plan is to do the sales plan actions that are tried and true – with the objective of standing way out. That means having the goal of being unignorable. Not easy, but a ripe goal to pursue.

Start Here.

These actions are general sales actions that are modified for selling a highly competitive service like your advertising agency. By the way, congrats if you’ve gone beyond just offering a service to having a tool or system that you can resell. Give me a shout and I’ll show you examples of what I mean.

You have to break out of the competitive pack. I don’t care if you’re a two-person or a multi-national. You need to say something to a prospective client that stands out and makes them want to make direct contact or say yes when you ask to speak with them.

The agencies that win today deliver messaging that is: well-targeted, succinct and competitive.

Because of this starting point, distinctive agency positionings help clients to quickly recognize the agency’s expertise and value.

I’ve put “winner” agencies into three messaging buckets. They tell prospective clients: ‘what we do’, ‘how we do it’ and ‘who we do it for’ to illustrate the strength of their individual positioning strategy.

The Start Here is without question your agency’s positioning. [Read more…] about The Basics: An Advertising Agency New Business Plan