Ad Agency New Business Needs Speed
I am writing up an agency positioning recommendation for an agency client. To get there, I am looking at a lot of agency websites and agency descriptions. I have to admit that I just got sidetracked by yet another ad agency Contact page that goes off the rails (see past thinking on Contact pages.)
I just visited the website of San Francisco’s Forty Forty agency. Nice website (as in it delivers a bold, “we are creative” message.) However, their Contact page makes two key mistakes; it looks like virtually every other agency out there (most Contact pages look alike) and… Forty Forty’s page has a big gaff I have to highlight. They seem to not want to get back to a new business client quickly. Here is what they say.
New Business Inquiries
Fill out the form below and we’ll get back to you as quick as we can.
Huh? “As quick as we can”? Shouldn’t they sound active and hungry and interested in new clients? This might just be a poor choice of words. But, they have that damn form (why a form?) and then don’t go down the road of being speedy. If I were an interested client, I’d rather see an active message like: “Looking for a new agency, call our CEO Bob Johnson at 415-555-1234 today.”
The Speed Drill
Act like you want the call – now. Sound very interested and like you really want to hear from new clients. Tell the prospective client that you will get back to them TODAY.
Make your Contact page friendly. Friendly is a good thing. This is especially critical in a situation where your website may be the determining factor in whether or not a client will contact you. Contact — is not a given. You need to earn it.
While you are at it, sound and look different from other agencies.