new business

How To Create A Tactile Brand Experience

Peter · March 31, 2022 · 1 Comment

Yikes, What Is Tactile Brand Marketing? And What’s In It For My Advertising Agency? Hmm… Maybe It’s Making Sure You Are Unignorable.

One of my core marketing mantras is that advertising agencies need to become unignorable. Unignorable means not being ignored. This sounds obvious but most advertising agency marketing is, unfortunately, ignorable. One, one, of the many ideas that I share with my advertising agency clients, is the idea of using tactile brand marketing. Well, I usually call it direct marketing (just like in the old days when you got something in the mail — paper-based mail that is).

In fact, I just got off a call with a Northeast agency where I pointed to one of my favorite paper-based tactile brand marketing tools — The UK Newspaper Club. Hey, I have written about the value of what the Newspaper Club offers in this blog post – Really, An Advertising Agency Newspaper? Peter, You Must Be Kidding.

And Then Just Like That, I Got A Well-Done Lead Gen Email From PFL About, Yup, Tactile Brand Marketing.

It is worth reading the email below because it does a really good job of selling in the PFL pitch story. The email is short (thank you!!), concise, and drives you to a 1-minute sales video. A video that actually sells. Here is the email. And, go ahead and watch the video – and consider adding a tactile approach to your marketing. Think direct mail – like a zine, newspaper, or box – and how it breaks through the clutter of digital marketing. And, then do that fast & sweet & effective sales video.

Oh, before I show you the email and the video – maybe you want more ideas about becoming unignorable? You should. And, you should contact me. The Don did…

Ok, ta-da, the email…

Campaign UK On Advertising Agency New Business

Peter · March 11, 2022 · Leave a Comment

Thanks… Campaign UK On Advertising Agency New Business Trends

My brain perked up when I saw that Campaign UK was doing a podcast interview show about advertising agency new business, i.e., today’s business development environment and the good, bad and ugly of the client + agency search process.

Campaign’s podcast “Agency New-Business Trends & Super Bowl Ads” enlisted Greg Paull, principal of R3 Worldwide (…a global consultancy that offers marketers access to the expertise and services required to establish and administer effective multi-national agency engagements.) And Tracey Barber, global chief marketing officer of Havas Creative Group. They were joined by Campaign’s media editor Arvin Hickman to discuss agency new business trends. The Super Bowl discussion – meh.

I’ve taken bits of the interview, edited for brevity, and popped in my thoughts. Remember other than working closely with agencies on their business development plans, I wrote, just in case you missed it, The Levitan Pitch. Buy This Book. Win More Pitches.

More Pitches But Smaller and Smaller Accounts:

Greg: There were 58% more pitches this year, but only 9% more revenue. And I think that just sends the message to agencies that it’s becoming a fight for smaller and smaller pieces of an individual business. That’s a challenge for our agency’s work.

Marketers are increasingly looking at project-based assignments and that’s always a challenge for agencies that are quite used to this traditional AOR structure. So, they’re having to pivot a little bit in order to be able to cope with the way clients want to buy their services.

Peter’s Take: Nothing new or surprising here. The client-to-agency relationship pivot started to happen way back in the late 1990’s when we began to see the shift from the 15% media commission to fee based payments. One of my mega clients fired Saatchi one day within moments of a new marketing director parachuting in. He was both an asshole (the client’s mega airline was growing faster that its competitors and we had just won two EFFIE’s for strategic brilliance and he fired us at the ceremony’s dinner table). He then gave the $60 million business to Ogilvy because they were going to charge ½ of our the AOR commission.

OK, enough bitching. Yes, clients are wanting project-based relationships. It is then up to agency managment to leverage that project into more work. Easier said than done but if you give that assignment to a junior account manager or producer, worse untrained folks, I am not sure how you effectively grow that client. A Duh coming: growing an existing account is way more efficient than running after advertising agency new business from strangers.

More Projects Less AOR

Arvin: Can I just ask in terms of that trend of it becoming a bit more project-based? Are you noticing that a bit more on the Creative side versus the Media side or is that across the board?

Greg: Yeah. It’s been more on Creative than Media. And in fact, if you looked at the top 10 wins for last year, nine of them were global for Media. Only four of them are global for Creative, and that’s been a system trend that… Creative tends to be more piecemeal, clients are always looking for the best creativity they can and as a result, they’re more and more looking at project-based work.

Peter: Even if you are a ‘creative’ agency, make sure that the client loves your media and strategic planning. Make it an integral element of your deliverable even if you have to team up with a media specialist. ‘Creative’ is way too subjective.

Plus: It is easier to fire an artist than a scientist.

Just Say No To That Pitch

Arvin: Now one agency that many would argue isn’t having this whole dissatisfaction problem would be Havas Creative. Tracy had a lot of new business wins in the past year. What was the recipe for your success do you think? [Read more…] about Campaign UK On Advertising Agency New Business

The Perfect Advertising Agency Pitch

Peter · January 21, 2022 · Leave a Comment

How To Run A Perfect Advertising Agency Pitch

Avi Dan followed me as the guy running Saatchi & Saatchi Advertising Worldwide’s business development program (and, I think did a better job than me as by the end of my tenure all I could think about was the growing Internet space). Avi just wrote the following article on LinkedIn about the subject of the good, bad, and ugly advertising agency pitch. I thought that I’d respond a bit to his thinking because I wrote the New York Times best-selling book on how to run the world’s most powerful, new business-delivering ad agency pitch.

From Avi’s bio… “Avi Dan is a columnist for Forbes, a former CEO and board member of 3 major agencies, and a highly regarded agency pitch consultant. By his own estimate, he has been involved in over 200 pitches in the past 30 years.”

From Avi…

Q&A With A Pitch Consultant: “Don’t Hire The Agency That Inspires You, Hire The Agency That Is Inspired BY YOU”

In 2019, the year right before Covid, a Morgan Stanley analyst had reported that a record $35 Billion of advertising spending was up for review. That was almost more money hanging in the balance than the amount under review during the previous two years, combined. With the economy picking up now, advertisers are, once again, rethinking their agency relationships. Ad Age had recently reported that one-third of all advertisers stated that, they plan to put their business into a pitch.

Peter: One-third? Crazy. This really can only mean one of two things. Either advertising agencies are doing a shit job or clients have no clue what they really want from their agency. A smart client should be able to get smart thinking and service out of their own — current — agency. I have been an agency owner and a client. Good clients know how to manage their agencies. Well, most. It is absurd that one-third should think they have a failing relationship. Too high.

Q: Why do you think there are so many reviews lately?

A: If those numbers tell you anything, it’s that, advertisers aren’t happy with their agencies, even the good ones. For example, Wieden had lost KFC and Droga5 had recently lost IHOP. Marketing is much more complex these days, and very few agencies are capable of evolving fast enough to keep up with the needs of their client. What’s surprising isn’t that so much is in review, but, that it didn’t happen sooner.

Peter: Avi says… “very few agencies are capable of evolving fast enough.” OK, possibly true for many. But not Droga5 and Wieden. These best-of-class agencies are just too good, big and well-managed. So, I’ll point to clients as a failure point. By the way, how can anyone be expected to dramatically increase pancake and waffle sales during a pandemic?

Q: How are pitches different now?

A: The briefs for pitches that we see coming through to us now, are more transformational. Clients are deep into the digital transformation, and so is the consumer and the media. Technology, cloud services, eCommerce, data, and virtual CX are becoming critical issues for the enterprise.

Peter: The marketing world has been way about the idea of digital transformational since I left Saatchi in 1995 to put major newspapers online (and invent website advertising – yes, I did that) or in 2000 when my company Activebuddy invented interactive chatbots including SmarterChild and commercial bots for clients like Radiohead. Is Avi saying that the zillions of agency people that live and breath digital do not understand transformation? Could they be worse at it than a marketing director at IHOP? Side note. I have been a consultant in a few advertising agency pitches lately and every agency talks transformation or related subjects. How could they not?

Q: You are very critical of the pitch process. Why? [Read more…] about The Perfect Advertising Agency Pitch

Ask For The Order

Peter · January 4, 2022 · Leave a Comment

After I left Advertising… I Learned How To Ask For The Order.

I left advertising for the first time in 1995 to start one of my two Internet / digital companies. You can catch up by reading How I Discovered the Internet After Saatchi. It is a decent read about my asking for a new career and about how to ask for the order.

When I founded and ran New Jersey Online, a very hot and popular first-of-its-kind online news website, my owners, the Newhouse family (think Conde Nast, mucho magazines, mucho newspapers, and Random House) handed me Jim Hageman as my sales director. Jim had been very a serious sales director at the Miami Herald.

As Saatchi & Saatchi’s USA and European business development director – I thought that I knew how sales worked. That was until I went on sales calls with Jim (we were inventing and selling first-gen Internet advertising.) One of the key things he taught me was to never leave a sales meeting without doing for the ‘ask for the order’ dance. If the prospect said yes, great. If, no, we tried to craft a program that fit their needs – and gave some stuff away to soften them up. i.e. we’d sweeten the pot. It worked a lot. And, it became of of my atomic habits.

Today I See A Lot OF Advertising Agencies That Are Way Too Shy – They Do Not Ask For The Order.

Below is a quick example of a smart guy that knows how to perform the ASK. In this case, Jim Clear (a New York Times Best Selling author of “Atomic Habits”) is asking me to share his newsletter with my friends. A clear ASK (yes a clear ask from James Clear). My point, see how he does it… Nicely plus an offer for you.

Learn from this to grow your company’s newsletter and even your advertising agency client Referral Program (you have one, right?)

___________________

Hi there! It’s James Clear. [Read more…] about Ask For The Order

Advertising Agency Sales Prospecting

Peter · December 3, 2021 · Leave a Comment

The Art & Science of Advertising Agency Sales Prospecting – A Smart ‘KISS’ Approach

You know what advertising agency sales prospecting is. Yup. But… let’s start with a couple of definitions to get us on the same page.

From Shopify: Prospecting is the first step in the sales process, which consists of identifying potential customers, aka prospects. The goal of prospecting is to develop a database of likely customers and then systematically communicate with them in the hopes of converting them from potential customer to current customer.

From Peter Levitan: Sales prospecting is efficiently going after and getting the new clients for your advertising agency that y’all deserve.

A ramble: All advertising agencies, digital marketing expert agencies, PR, well you get the idea, need to grow. If you have been reading me for a long time, I’ve told you that you start to lose that new client the minute they become a client. So, knowing that your clients will eventually leave by the back door means that you better be working hard at bringing them in the front.

NOTE: The following is NOT a definitive prospecting plan. I am just toplining the core elements that you have to do. Sales prospecting is both science and art. I help agencies every day get this particular act together.

Sales Prospecting

I am going to assume that you have a referral strategy so you have taken care of that critical business development tactic. But, you cannot rely on referrals and WOM alone for growth. Can’t, shouldn’t. Way too many agencies do this. need a referral plan? Here you go.

Your Brand Positioning Comes First

To be a great prospector, you need to offer the market, your specific market, a compelling brand proposition that will get their attention — one that resonates. You can do all of the prospecting you want but if you do not sound like you will meet a potential client’s needs then ‘fuhgettaboutit‘… you will be wasting your time and money. Need to rethink your positioning? Go here – How To Position An Advertising Agency. [Read more…] about Advertising Agency Sales Prospecting