Ten years ago I wrote a brilliant (yes, it was and is brilliant) white paper on how even big marketers like Nike and Disney fail to manage / love / re-market to their customer base. This fail still going on across industries. However, I’d like to think that understanding the value of CRM has advanced.
Below (after I force you to read my 2004 white paper “Get a Grip – The Marketing Power Of Managing Customer Relationships”) I will introduce you to one of the best posts / insights into how marketers should be starting to use big data for CRM C/O the Marketo blog.[If you have any problem seeing the SlideShare doc below, you can find it right here.]
First My Take On Small Data & Nike & Disney
OK, Now For Big Data and Marketo
This is without question, one of the best marketing blog posts I’ve read in a long time. DJ Waldlow’s post, “If You’ve Got It, Use It (Data, That Is)”, deconstructs his weekend experience with Fandango to illustrate how to use big data to customize / ROIize marketing. Oh, lets toss in realtime cause like big data you are becoming obsessed with this too. These are generally good things to be focussed on.
Here is DJ’s conclusion:
Big data is all the rage. The potential to do something interesting with that data to create more personalized user experiences is ginormous. However, if you don’t have the resources – human capital, financial capital, etc. – to leverage big data, start small. As described above, Fandango is using some pretty basic data they have about me to personalize my experience across channels (app, mobile/SMS, web, and email). It’s simple, yet incredibly effective.
Back to the top (ala Nike) — Big Data? Just do it. Or, at least start to think how to start to use it. I bet some of your clients are.