Peter Levitan & Co.

The New Business of Advertising

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Bullshit And Your Advertising Agency

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Bullshit As Advertising Agency Branding

An Isreali, New Yorker, and a Mexican walk into a bar. No, this isn’t the beginning of a joke. It is a blog post about advertising agency bullshit and branding. I just happened to eat with this group last night and we talked about the definition of truth.

I have been thinking a lot about bullshit lately… I suspect like many Americans.

As a guy that grew up in New York, I think that I have both a pretty good bullshit meter and a practiced tolerance for B.S. However, I am now wondering just what the real meaning of bullshit is. Given the amount of fibbing (I am being kind) that comes out of Washington every day, I suspect that our bullshit goalposts have shifted. And, as you might suspect, I am wondering what this shift means for advertising agency marketing.

A Bullshit Definition

Here is what Merriam-Webster says:

Definition of bullshit 

1: informal, usually vulgar: to talk foolishly, boastfully, or idly

2: informal, usually vulgar: to engage in a discursive discussion

3: informal, usually vulgar: to talk nonsense to especially with the intention of deceiving or misleading

And, just for the hell of it, a definition of a lie:

Definition of lie 

1: to make an untrue statement with intent to deceive

2: to create a false or misleading impression

Being Remarkable

I talk a lot to my advertising agency marketing clients about how they can become remarkable – or, just perceived as being remarkable. This means positioning the agency and its communications messaging to stand out from the pack. To give an ADHD-type client prospect the information they need to make a decision to make contact. Quickly.

Clearly, one way to do this is to make sure that any of your early contacts, via your website, social media or account based marketing, understand that you are great. A path, that channels the boxer Muhamid Ali, would be to say, “I am the greatest”. It worked for Ali. But, could you support this statement in the way that he did? He was a kick-ass competitor, are you?

I imagine that most advertising agencies can find the words to help them stand out. In most cases, this simply means having being “remarkable” be a serious objective. There is an art to this. In their heyday, Saatchi & Saatchi Advertising told their clients that “Nothing is impossible”. A bold statement, an attitude, that got prospects thinking hard about having that initial conversation.

Is Your Advertising Agency Remarkable?

So, what can you say that drives interest and sells in your remarkableness — but isn’t total bullshit?

 

 

Cures For Poor Advertising Agency Profits

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Cures For Poor Advertising Agency Profits

I work to provide cures for low advertising agency profits. That is my specialty. I do not get many calls from super successful, as in high-margin agencies unless they are very very hungry to expand.  I LOVE those call from the relentless.

Here Is A Key Question

Within the range of the business questions that I use at the start of an agency business development assignment, there is one simple, but revealing question:

Why do you run your advertising, PR, digital agency?

This question generally yields a somewhat standard answer…

The marketing communications industry (advertising, digital marketing, PR) is fun.

No surprise here. Marketing hits many sweet spots including working with a wide array of clients and their issues (great for advertising people with ADHD); delivering marketing that drives sales is fulfilling; the daily use unique skills; being paid for creative thinking; working with fun people; it beats owning a dry cleaner shop. I don’t usually get told that people make a pant load of money. For most ad shops, those days are (unfortunately) over.

Super high-profit days are in the past due to the move to fee-based compensation; absurdly competitive price cutting; the art of giving services away for free; incessant cost-cutting; increasing workload; increasing advertising platforms; staffing issues; the commoditization of services; claiming the impossible to own “we are creative”; not zeroing in on the most important client need of all… business results.

OK, OK, Enough!

Elemental Cures To Grow Advertising Agency Profits

[Read more…] about Cures For Poor Advertising Agency Profits

What Ad Agency Clients Want

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The Client Need-Scape = What Ad Agency Clients Want

There is no single type of client. But, most clients want a similar array of attributes and deliverables from their ad agency. From an agency business development perspective, clearly enunciating that you understand the client need-scape, the what ad agency clients want from you, is critical in the early stages of your marketing.

So, What Do Ad Agency Clients Want?

I believe that although clients range from “I want to be cool and plugged into the culture” to “I need measurable incremental eCommerce sales”, they all have at least these three core needs. These are the needs that you must address in your outbound and inbound ad agency business development program.

Here’s my list. Your mileage may vary. But, I bet that you have to hit all or some of these points sooner or later.

The Need For Results – Think ROI

Many ad agencies lead with the ‘we are creative’ story. As an ex-agency owner and client, I fully understand this lead point. This is, without question, a key requirement for virtually any client that is trying to get there marketing noticed and break out of their competitive pack.

However, just saying that your ad agency is creative is simply not going to cut it. After all, being creative is a highly subjective point (like, how do you prove this to a wide range of clients – yes, awards do help) and even worse, being perceived as creative can be fleeting. Yesterday’s creative agency is quickly replaced by today’s. This happens every year. Remember when Crispin Porter + Bogusky was the hot shop?

Having a results-oriented – think ROI – positioning or just a serious and clear agency brand statement about meeting this need is a must have in 2018. Marketing is a tough game.

CMO’s come and go based on their sales success.

Procurement departments want measurable returns for less.

CEO’s want increased shareholder value and to make their performance bonus.

Owners want more cash in their pocket.

Therefore, address these results-oriented needs and pain points. At issue, is understanding your target market’s or brand’s definition of positive results in your marketing will be a bit tricky. Tricky? Yes, because the definition of results will vary by client type.

Some clients just need more qualified leads. Think B2B.

Some need measurable sales. Think eCommerce.

Some just need more targeted digital traffic. Think the travel category.

Some want engagement. Think fashion brands.

Some want to improve their image. Nike anyone?

Regardless of the type of results – clients want to hear you talk about how you know that they know that you will deliver a high return on investment. Need an example of a digital agency that gets it? Visit HawkSEM and see how they immediately message ROI. Of course, they are a type of agency that can put ROI right in your face. But, you get the idea.

Last point. Ad agency leaders worry about inroads by marketing consultancies. They should. Why? Well, one point. These guys fully understand what the ad agency client’s want…  Here is a direct quote from McKinsey’s About Us page.

We help our clients make significant and lasting improvements to their performance and realize their most important goals. With nearly a century of experience, we’ve built a firm uniquely equipped to this task.

You Have To Understand The Client’s Business And Industry

Prospective clients want to know that you understand their market, consumers and competitive landscape. They do not have much time for your education. [Read more…] about What Ad Agency Clients Want

Your Ad Agency Name And Getting Found

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Your Ad Agency Name

I am about to make two points. One is about the value of an ad agency name. The second is how to get future clients to find, notice and love you.

How is your ad agency name doing for ya? Is it memorable? Does it create some brand power? Does it describe what you do? Does it just sound ‘cool’? Does it help grow your agency?

Frankly, I do not think that a name matters that much. Sure, it probably shouldn’t be too complex, or too cute (though many are very cute) and it should be memorable in some way (there are, after all, 4,000 plus “agenceis” to choose from.)

By the way, head over to my two-part post on how to name your agency (or even help a client with their name). This post has been read over 31,000 times. Crazy!

An ‘Ad Agency Name Generator’ = Borrowed Interest To Get Found

I don’t know about you, but I get a few emails a month from people asking me if I take guest posts on this blog. This week I got a request from an ad agency name generator. I said no – but I like the website.

The ad agency name generator. Actually, it is called Business Name Generator. Like most automated web-based generator tools it is kinda fun to play with. That said, it could actually offer you some (LOL) branding ideas.

I played with the tool and came up with a few names just for you should you want to rename your agency or need a fresh one for your new gig. Here are a few for inspiration or just laughs.

I got to these random names by searching on: “ad agency”…

  • Poke
  • Woop
  • Velocity
  • Surge
  • Gorilla
  • Rogue
  • Tiger
  • Kick
  • Quicksilver
  • Ricochet

OK, I’ll stop (and, yes, some of these are already in use). Hey, go play.

Drive Traffic

The Business Name Generator tool is interesting since it is really a website designed to sell domains – not ad business names. The Name Generator is just a smart traffic generating hook. The website also has these other name generators: Blog Name Generator; Podcast Name; Startup Name; Product Name, etc. to target people looking for these other names. Of course, hopefully, once they find the name they’ll go buy the URL.

I love the idea of using a list, or relevant resources or some other form of bait to get people to pay attention to what you are selling.

A ‘Leadership’ Idea

No question: a clear way to own a marketing or brand category is to look and sound like the leader. The right name could do this (maybe not.) Blogs do this, kinda. Well, if you can actually break out of blog-subject-clutter and are willing to commit to single expert subjects. However, this takes a lot of time to get traction.

A suggestion… Build the go-to data-driven category directory – possibly a stand-alone website/microsite. Become positioned as a leader that is the category information resource. This acts as a nice magnet.

Consider doing what tiny Growth Supply does. This simple information website  delivers “All Free Tools For Entrepreneurs and Startups”. This directory get views — as a result, it has a very high USA Alexa ranking at 152,734 vs., for example, the New York agency Barton F. Graf at 348,470. By the way, what is your ad agency rank?

Think about your agency and a resource tool. An ad agancy brand that actually owns a category via an information resource a can rule.

What could it look like? Build a database marketing / brand category / industry directory & resource that lists:

  • The ultimate resource for news on database marketing
  • Industry news websites.
  • Industry events. Global and regional.
  • Industry awards.
  • Related ‘ marketing idea’ websites.
  • Review websites.
  • Industry research – primary and secondary.
  • Category advertising history websites.
  • And, on…

Keep it up to date with new listings. There is something new every week that a brand might find interesting.

Pay an intern to do this ‘fill in the blanks’ work.

Become THE resource… a resource that gets shared.

A brand that actually owns a category like database-marketing can be the ultimate resource.

Just food for thought.

By the way, I have a resource list – and it gets viewed and shared: The Big Advertising Agency Resource List.

 

 

Show And Tell Works

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I Use Show And Tell To Massage Brains

OK, what the hell does Show and Tell mean?

One of the sections of the customized marketing & sales plan that I write for my clients includes a look at a range of agencies based on their positioning and sales proposition. I call these agencies Benchmark Agencies and by pointing them out, I deliver real-world teachable moments. These show and tell examples help agency leader brains to digest my main points. Plus, ad agencies love looking at other ad agencies.

 

Here is the lead-in to the show and tell section from one of my agency recommendation documents…

 

Benchmark Agencies

I view these agencies as being worthy of benchmarking based on Agency X’s (as in my agency client) business development objectives. In my estimation, these agencies have broken out from the competitive pack.

They deliver messaging that is: well targeted, succinct and competitive.

 Because of this, they help clients to quickly recognize their expertise and value. A clear enunciation of value is critical at the early stages of a hoped-for relationship. This helps them stand out and then break out.

For the sake of clarity, I’ve put these benchmark agencies into three buckets: ‘what we do’, ‘how we do it’ and ‘who we do it for’ to illustrate the strength of their individual positioning strategy.

Show and tell works because I frame my recommendations in the real world. The benchmark agencies are proof that smart, crystal clear, focused agency positions, plus supporting marketing programs, work harder than trying to be everything to any client that raises their hand. I know you know this.

BUT

But, my biggest point is that a focused positioning, actually a distinctive + competitive sales proposition, will get both more client hands and the right client hands to rise up and contact you.

Give me a shout and I’ll share a couple of my favorite benchmark agencies with you.