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Advertising Agency Outsourcing: An Opportunity and… New Competition

Peter · February 17, 2020 · Leave a Comment

I wrote this post about advertising agency outsourcing seven years ago. I am resurrecting it for a couple of reasons.

First, the use of outsourced freelance talent, as in not full-time employees (FTE), is a solid part of running a 2020 agency in a world of business uncertainty:

Will I win that new client? Will I lose our largest client? Will I ever get an agency of record client again or just get used to living with projects?

As an ex-agency owner, I know that keeping FTE costs down is a good idea. Given ad agency gross margins, having a bunch of FTE’s at a 70% utilization rate is not sustainable. Duh. That’s why I was initially intrigued by Victor’s & Spoils agency model. If there ever was an industry that needed to explore new models… it was/is advertising.

Second, it is worth noting that the Vistors & Spoils’ outsourced advertising agency model (actually crowdsourcing model) discussed below did not work. The agency, which was acquired by Havas in 2012, closed in August 2018. Why did it close? There are lots of thoughts about what happened. Consider…

Was crowdsourcing itself simply unmanageable? Is crowdsourcing a tool versus the basis for an agency? Was it’s possibly brutal system too unfair to freelancers? Did clients not get it? Is it simply too difficult to build and manage a complex marketing program using “anonymous” outsourcing?

And, on.

Finally and just an FYI. Here is the Victor’s & Spoils crowdsourcing competition that netted the agency’s logo. So, $2,400 to the winner of an advertising agency logo? That’s it? No comment.

Advertising Agency Outsourcing

Note: This blog post was originally posted in 2013. The primary points remain relevant.

The advertising industry has been outsourcing for decades. Freelancers are woven into our daily fabric. We use copywriters to write website copy and gun-slinging art directors to beef up new business pitch concepts. In the past few years, advertising agencies have gone beyond the traditional freelancer to add technologists and digital service firms to work in the background to make us look like sharp database, mobile, and social media experts.

Our outsourcing options have grown exponentially through the use of digital tools. We now have easier access to more talent marketplaces which have also resulted in new threats to the advertising agency model itself.

There is the power of emerging market labor: Ogilvy, Wieden+Kennedy, and Sapient all have offices in India that tap into the subcontinent’s skilled lower-cost talent. Most multinational ad agencies also use into their vast systems to find talent in other lower-cost countries. According to Firstpost, “Group FMG produces video, print, digital and mobile ads and has more than half its employees based in India. “We are applying all the clichés of Thomas Friedman’s “The World is Flat” to the advertising world,” Aditya Sharma, co-founder and chief business development officer at Group FMG. And, why not? The latest rounds of Clios have been won by art directors in faraway lands.

Interest in crowdsourcing is on a growth spurt, see Google’s trend line for the term “crowdsourcing” on the left, and has become a new freelance agency model. Victors & Spoils is known for its use of distributed problem solving to create advertising campaigns for blue-chip clients like Axe, General Mills, Harley-Davidson, and Levis. For sure, despite the benefits from having a more open market, freelancers have had issues with this model. However, the efficiency of freelance crowdsourcing works for clients. I suspect that Victors & Spoils is finding the middle ground.

Online freelance markets are booming. Elance reported 345,000 new freelancers and 826,000 jobs posted in 2012. Behance reported serious growth last May when they received an infusion of VC capital. According to their blog, “Users’ projects have received over 1 billion views and over 75 million views in just the past 30 days. Behance now showcases more than 2 million creative projects – after passing our first 1 million-project milestone just eight months ago.” I can imagine that many agencies are posting projects in this heavily trafficked marketplace.

The new world of freelance services may become one of the tools that agencies use to resolve the social media beast – social media authorship and management is, to put it mildly, labor-intensive. I have been using an ODesk freelancer in the Philippines to assist me with pinning “every advertising agency” website to my Pinterest agency site. In this case, I have a simple task that can be easily managed. In just a couple of weeks, he has efficiently pined over 1,000 ad and digital agency websites. This has freed up my time to write mini-website reviews.

On the SEO side, I have worked with a search engine marketing company based in Budapest that uses excellent English speaking writers across the globe to help their clients write guest posts.

The opportunities for agencies to leverage the flat-earth marketplace of freelance services are clear. Given the current and expanding outsourcing options, agencies need to continually explore how the Internet has dramatically expanded their freelance network, talent base, technology resources and can lower the costs of doing business.

On the other hand, many of these new services pose a significant threat. Just as the Victors & Spoils model is often criticized (feared?), we need to keep up with and continually review new Internet-powered services because they represent a growing form of competition. Just like you, savvy clients can directly outsource their work to India, Behance and 99 Designs too.

Advertising Agency Models

If you are interested in exploring new advertising agency models, give me a shout. I’ve examined many options.

Client Thoughts On The Advertising Agency RFP Process

Peter · February 13, 2020 · 1 Comment

The Advertising Agency Client RFP – Go Or No Go

As an agency owner and business development director at Saatchi, I received many RFP’s — Request For Proposals. The reaction to receiving an RFP ranged from delight (YES, a big brand and client is interested in us) to dismay (a brand is asking us to respond to what is clearly an assignment that is not predicated on the client’s understanding of what we do for a living (example, asking us to build Android apps when we didn’t).

Responding to an RFP can be very time consuming and expensive for any agency. The costs include direct labor, out of pocket costs and the cost of deflecting staff attention from existing client and business development work. I outlined the cost of responding to RFI’s, RFP’s and actual pitches in my book “The Levitan Pitch. Buy This Book. Win More Pitches”. Believe me, the costs can easily go into the thousands.

The bottom line is for your agency to have a clear set of rules that dictate when you should respond to an incoming RFP. Swinging at every ball is not a great way to hit home runs and manage your business.

Some RFP Related Expert Opinions

I am a member of a primarily senior client Slack group. I asked the group for their thoughts about the RFP process. My question was about how many agencies are sent an RFP for a given program.

The Peter RFP Question:

“Here’s a quick question for people that have asked advertising / design etc. agencies to respond to an RFP… How many shops did you ask when you sent out the RFP? I have an agency client that is now sitting on 3 RFP’s and is a bit overwhelmed. I’m helping them cull the list but have this general question. Thank you in advance for any help.”

Answers:

Note, in the interest of privacy, I scrubbed out the name of the group members.

Typically you go to 5-6, then cull to 3 agencies for a proposal. If it was a mailed RFP with no calls or capabilities first, don’t go after it.

You can also ask the client how many RFP’s were sent out and they should respond to you. But when a client sends out to 20 shops for proposals, you can typically smell that out and it’s highly recommended an agency does not play in that space OR requests a more intimate process.

Usually easy to spot the mass outreach RFP’s, they’re often sloppy documents with not much thought/consideration. Big red flag in my experience. Worth identifying which feel as though they have had most time invested in them for a measure on how ‘real’ the opportunity is.

I’d also add from the agency side — try to get an intro call with the prospective client to talk through the RFP before you decide to submit and put the team through the proposal rigor. Sometimes once you get them on the phone — you often get a much better sense if you’ll be successful with each other.

Also, it’s telling if they won’t speak to you before receiving a proposal

Agree. Clients should do their homework and find the shops that they respect, thinking or work you admire vs. a fishing expedition. I usually advise around sending in the area of 6-7 with the expectation that 1-2 agencies will drop out / decline

I agree. Somewhere in the 5-8 range feels right for an RFP. As a client, it is too much work to do more than that. If the client is not invested to really spend the time to determine if the fit is right, that tells you something. Personally, I have always liked our agency partners to feel like an extension of our team and respect what they bring to the table and the effort required to do the work.

Peter Again

I agree that it is up to agency management to really look hard at an incoming RFP and determine if this is an account you really want, can get and is worth the big effort. As my friends mentioned, it is incumbent on agency leadership to learn more from the prospective client before answering the RFP. If the client does not have the time for a call… drop it.

Being Mr. Nice Guy…

If you have an RFP on your desk today and are not sure if you should respond, give me a shout. I’ll spend a few minutes helping you make that decision. Gratis.

Seven Powerful Ideas To Help You Attract That Desirable Advertising Agency Client

Peter · November 4, 2019 · Leave a Comment

Imagine that you are a desirable advertising agency client. The desirable (to me) client = has a decent budget; respects marketing and what my agency could do for them; has a famous name and are nice people (If I got three out of four of these attributes I was usually happy. My client Nike got all four.)

Now imagine how many incoming sales messages a client like this gets every month from the aspiring advertising agency universe? I’m talking about direct sales messages.

To find out, I asked Lee McKnight, Vice President Sales at RSW/US. RSW/US has consistently provided a research-oriented perspective on the advertising agency business development marketplace.

Marketers Are Inundated – The Insane Math

Inundated is the best word I can use to describe the life of an average prospective marketing communications client. Here are a couple of stats from Lee:

The desirable client gets from 5 to 15 advertising agency emails per month.

Incoming telephone calls average 2 to 5 a month. Phone contacts are lower because, according to Lee, “Most agencies are afraid to pick up the phone, even when they have a new business director, the tendency is to rely on LinkedIn and email.”

So, you are Ms. Client trying to get her 10 hour day moving along – it is not hard to imagine that you might get 20 (or more) incoming advertising agency sales messages a month.

But, but there is more. This client also gets vendor and media contacts. Yikes.

The of-course question is: How can you get a prospect’s attention and then interest in hearing what you have to say?

Breaking Through The Clutter

Here are my top seven clutter busters:

Make sure you have something to offer the prospect. This might sound like it does not need to be said. But, too often agencies just roll the dice without any forethought about why the client might ever be interested. “HI HI, we are here” is not an effective sales pitch.
Create sales personas for the client types you want to reach and entice. Who are they / what do they need / what are there pain points / what do they look like / what might be job issues?
Have a sales plan that includes an account-based marketing schedule and a sales messaging progression.
Create a set of insights that must be read. Figure out more than one platform for your thinking. Get efficient. Amplify your messaging. That uber desirable advertising agency client – the ones you want – need to learn about how to grow their sales. Help them.
Attack specific categories so you can use and reuse ‘expert-oriented’ sales messages that can be easily tailored to multiple clients. Why recreate the wheel for every client? But, do not be too universal – you want to speak directly to that prospect.
Learn how to do warm vs. cold sales calls. Read this: Advertising Agency Business Development and Cold Calling.
Think hard about how to look and sound different. How can you and your insights and messages and outbound tools be unignorable? You know, how can you break through the clutter? Sameness does not work.

I busted through sales clutter for Saatchi & Saatchi and my own advertising agency. I got the attention of that allusive advertising agency client.

**Let’s talk about growing your business. You are in a hurry, right?**

Contact me and take me up on my free Vito Corleone offer.

A New Advertising Book?

Peter · September 12, 2019 · Leave a Comment

Should I Write Another Advertising Book?

Should you write your advertising (agency) book?

I’ve written and produced four books since I sold my Portland advertising agency in 2012. I am now thinking of “writing” a new advertising book based on a tight edit of the best thinking I’ve delivered on this blog. I currently have well over 300,000 words here. The blog posts have been viewed over 340,000 times.

I’ll discuss why to bother turning the blog into an advertising book a bit later in this post.

Some History. Books I’ve Written.

These include:

Boomercide: From Woodstock to Suicide. This was my training wheels book on the, dare I say it, interesting subject of using suicide as a financial planning tool. When I sold my agency, my accountant said there are two things we can control: how much money you have and how much you spend. However, there is another major factor we cannot control: how long your money has to last. I went, um, why can’t I control the length of my life. Buy Boomercide here.

The Levitan Pitch. Buy This Book. Win More Pitches. I have read every book on pitching and presenting. This is without question the best book on this subject. Join thousands of other agency leaders and buy this book here. Or, pitch against the agencies that read my tome, and, dare I say it, possibly lose.

Potlandia and Jointlandia are two photo books I researched and shot about the early days of the burgeoning legal cannabis market. I shot these because I am an in investor in Portland’s cannabis industry and was fascinated by the early attempts (almost hippie-like attempts) at product and retail branding in what is now a billion-dollar marketplace. You can see these books right here. While you are at it, take a look at my other photographs. I am currently traveling around the world to photograph people on every continent.

Why Write A Business Book?

I think that there are four reasons to write a business book – an advertising book by me, a consultant, or your agency. [Read more…] about A New Advertising Book?