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Advertising Agency Business Development & Cold Calling

Peter · March 5, 2019 · 1 Comment

Eeeew, Advertising Agency Cold Calling

One of my advertising agency business development clients asked me today if cold calling was better than doing nothing.

I responded that cold calling is so ineffectual that he might just want to do nothing. Of course, we had a more in-depth conversation about objectives, strategy and tactics — but his question points out that many agency people still employ cold calling. They must think it works.

Cold Facts About Cold Calling

I took these facts from the 2018 ZoomInfo blog about B2B cold calling:

63% of salespeople say cold calling is what they dislike most about their jobs
Cold calling is ineffective 90.9% of the time
Less than 2% of cold calls actually result in a meeting
Less than 1% of cold calls lead to a sale
In 2007 it took an average of 3.68 cold call attempts to reach a prospect. Today it takes 8 attempts

Don’t make cold calling an important element of your biz dev program. But, you know that.

Cold Information

One more serious point about make-believe B2B marketing. All you have to do to get Sales Qualified leads is to do content or inbound marketing.

As you traverse the world of business development thinkers, you will find people that tell you that inbound is the only way to go – even going so far as saying that if you are brilliant and narrowly focussed you will never have to pitch for business. Sorry, not true.

Today, as has been the case for years, you need to exercise all of your business development muscles and tactics to win.

Don’t make content marketing the only element of your biz dev program. But, you know that.

In and Out

Hey, I have no issue with inbound and social media marketing as I have built my global consultancy on inbound – I get it. My 650+ blog posts get Google, LinkedIn and Twitter action.

This has worked for me because when I get a call from my very (very!) narrow target audience of advertising, PR, and digital agencies, they most likely found me because I am on page one of most ad agency business development related searches. Now really, do you think your agency will be on page one for a search of PPC or PR or general, even local, agencies? Probably not. That’s why you also need to be very smart about outbound marketing. Or, as it is now called Account Based Marketing. Which simply means… find a set of companies that you want to work with and go after them with a very smart, well researched, insight-driven marketing program.

LOL. For years, we’ve called this ‘sales.’

As pointed out earlier, a ‘nerve-racking’ element of outbound marketing is the cold call. I prefer to call it / make it warm calling.

Just the mere mention of cold calling strikes fear in the hearts of the most accomplished advertising agency CEO’s and business development directors. Let’s face it, who really likes to pick up the phone to call a stranger and ask them for something… like their advertising or design account? Um, chances are rather good that it’s not you.

Because of this painful fact, we now have an entire industry of social media experts telling you that all you have to do today to win at business development is inbound marketing. You know, if you blog, Tweet, leverage Linkedin and Facebook, the business will just come knocking at your door.

Really? I don’t think so.

Please note, I am not telling you that a refined agency positioning plus the strategic use of social media coupled with targeted insight-driven content marketing won’t deliver incoming leads. I am just saying that inbound alone is a bit too passive for most aggressive (in a good way to be aggressive) sales programs.

I am sure you know what accounts that you’d like to work for and why they should think about you. OK? So, go get them. But, do not wait for the looong social media cycle to get them to find you. Will attracting the attention of the specific clients you want to work with take time? Yes. But I’d rather be intelligently pro-active than 24/7 passive. [Read more…] about Advertising Agency Business Development & Cold Calling

Advertising Agencies, Nerds And Digital Marketing

Peter · February 11, 2019 · 1 Comment

This is a post about advertising agencies and the ongoing move to digital marketing and as a result, the need for more nerds. In this case, I mean a single-minded person that is highly focused on a technical field, like mobile advertising; programmatic media, database marketing or, well you get it. Stick with me on this one.

There is some personal history here and yes, the name dropping is important. I am trying to make a point and can use all the help I can get.

History

I “discovered” digital marketing in 1994 when I came home to the U.S.A. from Saatchi London where no one had a computer on their desk. I returned to work as Business Development Director at Saatchi & Saatchi Advertising New York and as it turned out, it was my 16th and last year at the agency.

My eventual move out of advertising was stimulated by my discovery of and fascination with the new world of interactivity via CD-ROMs and a life-changing conversation I had with Ted Leonsis who, at that time ran Florida’s Redgate Communications. Redgate was very early digital agency founded in 1987. I found Ted through the 4A’s Michael Donahue another early digerati (you could say this word then without cringing). Using my Saatchi credential, I met with Ted and he told me two very interesting things. One, his company had just been bought by America Online and two, this advice,

“Get the hell out of advertising, it is going to die. Move into digital.”

Well, after the meeting I did two things – one a mistake and the other, the smart one: I listened.

The mistake was that I didn’t buy America Online stock (its stock rose 600 percent in 1998). Had I, I might be sorta near (well, kinda near) where Ted wound up. Today, he is the owner of Washington D.C.’s Capitals, Wizards and Mystics. [Read more…] about Advertising Agencies, Nerds And Digital Marketing

Advertising Agency Marketing and Getting Past Sameness

Peter · December 30, 2018 · Leave a Comment

Beyond Sameness: An Advertising Agency Marketing Objective

This mini-thought-piece is about getting away from the awfulness of advertising agency marketing ‘sameness’.

First of all, of course, all advertising agencies are by nature the same. All dry cleaners are the same. All bars are the same. All optometrists are the same.

All advertising agencies make or deliver ads. Dry cleaners clean clothes, bars serve drinks and optometrists check out your eyes.

However, some agencies get past sameness and stand out from the pack. How do they do that?

How To Leave Sameness Behind?

Sameness sucks, but if you are like me, you do have your favorite dry cleaner (mine looks very modern); bar (mine is on a roof) and optometrist (mine is young and knows the latest methods and speaks English) I live in Mexico.

How can you get your advertising agency away from acting and looking like the agency down the street?

It isn’t by delivering the same message. “We are cool” / “We are smart” / “We know social media” / “We are creative” / “We have nice furniture” / We have a very human culture” / “We know content.”

The way out of this mess (the mess is huge given that there are over 4,000 ad agency-type choices) is to make looking and sounding different a goal. I call it being “Unignorable.”

6 (Easy) Paths To Being Unignorably As IN Un-Same-Ness Advertising Agency Marketing

Get past sameness. Make not being the same, make not being IGNORABLE an agency objective. Here are some things you can do.

Market the hell out of your agency. This means having a super smart plan, a plan that you run 24/7. Good news for you… most agencies do not do this. Just by running a solid business development program, you will be not same-like. How is your outbound program? Your account-based marketing calendar? Your must-read blog? Your Linkedin program? By the way, could you swap out your name and put in another agency and have all of your marketing activity be too same-like — as in not branding you? If so, you are screwed.
Get specialized. Pick something narrow to be known for. What’s available… Think expertise. Be the micro-expertise digital specialist example: Own search engine marketing like HawkSEM. Own data marketing expertise like Delve. Own category expertise like Red Interactive and entertainment.
Own geography. Portland’s Grady Britton is not only one of the oldest agencies in Portland, but it also supports the city. Check out its Portland non-profit grant program.
Own a high-interest demographic. Miami’s Viva owns multi-cultural marketing. Linda Gonzales, its leader, is a recognized expert. She gets the calls from the trade press about anything related to cultural marketing.
Own a personality. The essence of getting past sameness is having a personality. The clients you want, buy people (you are in a people business). Australia’s Tiny Hunter does a couple of things right from the go. First, they tell the market that they specialize in family business marketing. Second, they introduce you to the leadership team right away via a home page video. Tiny Hunter is all about people: the type of client, the client’s customer and the agency leaders. How clear are your agency’s message and personality?
One more. Have a website that isn’t interchangeable with your neighbor agency’s site. And, remember, ask for the order. Your website is a sales tool.

If you make sameness your enemy, you will become unignorable.

13 Steps To Building A Well-Read Ad Agency Blog

Peter · December 4, 2018 · Leave a Comment

What Is The Purpose Of My Ad Agency Blog?

If you run an ad agency blog – or any other word-centric social media platform – you will often ask yourself the difficult question, “What should I write about today? What pearls of wisdom will get us more attention?” Despite blogging for 15 years, I ask this all the time. It is like having an editorial meeting in my head.

The blog you are currently reading has, with this, 651 individual posts. The vast majority are spot on dedicated to one primary subject… ad agency business development. This dedication has yielded me page one positions for my keywords on Google. Good news, Google is the main driver of my consultancy’s awareness and business.

What To Write About? Where To Start?

The first success-oriented objective of a blog is getting traffic. To get there, business blogs need to be focused. With a billion blogs and opinions out in the world, being a generalist will not cut it. This is especially true in the advertising space where agencies often regurgitate the same, as in, similar, subject matter.

To really kick it, you need a solid plan. I suggest using the same type of creative or media brief you use for your clients. Clarify and agree on the following:

Nail your blog’s objectives. Is it general awareness (if so, you better act-up a bit more like Gary Vaynerchuck)? Do you want to own a category i.e. pet products? A technology like mobile advertising? Your city?
Nail your target market. Is it current or future clients? Your staff? Future employees?
Have systems for finding new subjects. I read the trade press. I read my competition. I get off topic sometimes. But, I always have my eyes and ears open to even accidentally hear about a smart blog subject. A smart, traffic-generating, subject like this: What Should I Write About On My Ad Agency Blog?
Have a point of view. Have some attitude. Please. That means having some personality. A voice. People tell me that I write the way I talk. It works for me. I write good stuff but I do not sound too serious.
If you have multiple authors, agree on some parameters.
Create a scheduled content plan. Schedule out three or so months of subject matter on your content calendar. However, pay attention to today’s hot topics. Example, Facebook and privacy is really heating up as I write. L2’s Scott Galloway has a strong opinion… do you?
Understand your frequency. When I started blogging a few years ago, I wrote two or more times a week. Today, once a week sustains Google’s attention and gooses its algorithm.
Vary your content. You will need to must have a bunch of 1,000-word posts (to look like an authority) as well and shorter punchier posts. Add photographs and videos.
Do expert interviews. A 15-minute interview recorded and then transcribed by companies like Rev.com yields the fastest easiest way to build content. The interviews from my book on pitching are also up on this blog.
Repurpose your content as in amplifying it. Why just have your thoughts on the blog – re-post it as a long white paper (and vice versa). Take a blog post and turn it into a LinkedIn article. Amplify! Have this in your plan.
Promote what you write. The idea that, “If I build it, they will come” is a recipe for disaster. Promote the blog on your website 9make it easy to find), in your emails, on your social sites, etc.
Marketing 101! Make the blog a sales tool. This is a key reason you have it, right? Make an offer to your readers can’t resist that will get them to subscribe.
Be very patient. Let’s face it, the world is not looking for another ad agency blog. However, the world is looking for relevant information that will make them smarter via insights and answers to their marketing questions — and even resolves their insecurities.

The blogger’s bottom line(s)… Nobody automatically loves you can and you can count the ones that do

Just realize that the world is not waking up every morning to read your blog. Give the people something they want to read. Serve it up in ways they will find it. A great ad agency blog will attract website views, will help sell you POV and will act as a powerful marketing tool.

One more bottom line… pay close attention to your blog’s analytics. I use both Google Analytics and my WordPress stats. Not surprising, my very targeted ad agency blog post, Cures For Poor Advertising Agency Profits is a hot seller this month.

What Ad Agency Clients Want

Peter · November 19, 2018 · 1 Comment

The Client Need-Scape = What Ad Agency Clients Want

There is no single type of client. But, most clients want a similar array of attributes and deliverables from their ad agency. From an agency business development perspective, clearly enunciating that you understand the client need-scape, the what ad agency clients want from you, is critical in the early stages of your marketing.

So, What Do Ad Agency Clients Want?

I believe that although clients range from “I want to be cool and plugged into the culture” to “I need measurable incremental eCommerce sales”, they all have at least these three core needs. These are the needs that you must address in your outbound and inbound ad agency business development program.

Here’s my list. Your mileage may vary. But, I bet that you have to hit all or some of these points sooner or later.

The Need For Results – Think ROI

Many ad agencies lead with the ‘we are creative’ story. As an ex-agency owner and client, I fully understand this lead point. This is, without question, a key requirement for virtually any client that is trying to get there marketing noticed and break out of their competitive pack.

However, just saying that your ad agency is creative is simply not going to cut it. After all, being creative is a highly subjective point (like, how do you prove this to a wide range of clients – yes, awards do help) and even worse, being perceived as creative can be fleeting. Yesterday’s creative agency is quickly replaced by today’s. This happens every year. Remember when Crispin Porter + Bogusky was the hot shop?

Having a results-oriented – think ROI – positioning or just a serious and clear agency brand statement about meeting this need is a must have in 2018. Marketing is a tough game.

CMO’s come and go based on their sales success.

Procurement departments want measurable returns for less.

CEO’s want increased shareholder value and to make their performance bonus.

Owners want more cash in their pocket.

Therefore, address these results-oriented needs and pain points. At issue, is understanding your target market’s or brand’s definition of positive results in your marketing will be a bit tricky. Tricky? Yes, because the definition of results will vary by client type.

Some clients just need more qualified leads. Think B2B.

Some need measurable sales. Think eCommerce.

Some just need more targeted digital traffic. Think the travel category.

Some want engagement. Think fashion brands.

Some want to improve their image. Nike anyone?

Regardless of the type of results – clients want to hear you talk about how you know that they know that you will deliver a high return on investment. Need an example of a digital agency that gets it? Visit HawkSEM and see how they immediately message ROI. Of course, they are a type of agency that can put ROI right in your face. But, you get the idea.

Last point. Ad agency leaders worry about inroads by marketing consultancies. They should. Why? Well, one point. These guys fully understand what the ad agency client’s want… Here is a direct quote from McKinsey’s About Us page.

We help our clients make significant and lasting improvements to their performance and realize their most important goals. With nearly a century of experience, we’ve built a firm uniquely equipped to this task.

You Have To Understand The Client’s Business And Industry

Prospective clients want to know that you understand their market, consumers and competitive landscape. They do not have much time for your education. [Read more…] about What Ad Agency Clients Want