The Ad Age Ad Lib podcast recently interviewed Sunday Dinner’s Lindsey Slaby just ahead of her appearance at the 2019 Ad Age Small Agency Conference. Since many of you did not attend the conference or religiously listen to the Ad Age podcast (sooo, much to do!), I thought I’d share a few of Lindsey’s insider gems to give her perspective on the advertising industry and what clients want.
From Lindsey’s Twitter account: Founder of Sunday Dinner.
Helping brands navigate how to work with the best and brightest agencies through consulting, workshops & partnership search. … Made In Brooklyn Summit speaker, Lindsey Slaby @lasslaby, is the founder of groundbreaking brand consultancy firm, Sunday Dinner.
Lindsey works with a wide range of well-known clients including Diageo, Target, Union Pacific, NBCU, Microsoft, Nickelodeon, Kate Spade, & MassMutual and sits with dozens of advertising agencies a year (she mentions that she had sat through over thirty pitches in a recent month.) Her perspective offers a deep inside look at today’s advertising industry – what it gets right and wrong.
To help isolate Lindsey’s golden nuggets, I transcribed the podcast interview and pulled out a few of the shiny bits. I’ve edited some of the copy for clarity and brevity. I also offer some of my own thoughts… Of course.
Lindsey Slaby’s Ad Age Golden Nuggets
Small Agencies Are Doing Well, But
Lindsey: There’s so much appeal right now to work with the smaller agencies. They’re incredibly busy, incredibly busy.They’re building these businesses. My fear is sometimes that they are, they started, they got a client, they got going, they got a lot of momentum, they have relationships, and they’re just going to keep driving towards revenue, versus actually figuring out, what’s the business model we want to have internally? How are we attracting and retaining great talent?
How do you scale the right way? And how do you make sure you really deliver for those clients? Because one of the things I guess I say a lot is, if you get an A in client service, you’re going to keep my business and earn my business, even if you get a C in creative. If we’re hiring, especially if you’re a brand that’s taking a risk to hire a new agency, which is essentially working with a startup, you need them to deliver for you, keep you informed, and have amazing client service.