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Smart Agencies

Advertising Agency Management 101

Peter · December 17, 2023 · 1 Comment

22 Advertising Agency Management Lessons

advertising agency managementI’ve had deep conversations with hundreds of advertising agency management leaders on how to manage and grow their agencies — full-service, specialists, digital, and PR. I am about to condense these down to 22 core lessons.

I feel the need to have you visit The Big Advertising Resource List. Now or after you read my 22 insights = grow your agency ideas. i include some AI resources that can help you streamline your in and outbound content and BIG ideas.

Me.

I’ve been working in the advertising, digital, and Internet startup worlds since the end of the Mad Men era. My global and regional clients and new business wins include J&J, Intel, Nabisco, Northwest Airlines, and Nike. I’ve built websites and digital programs for Microsoft, Nabisco, Honda, LegalZoom and more. I founded, invented, and ran the best-read online news website and invented industry-leading marketing bots.

I’ve made hundreds of business decisions. Some were brilliant and some were “learning experiences.” I’ve decided to share my top 22 business-building and management lessons with you. No, I am not so crazy to think that these will instantly make your advertising agency the next Droga 5. But I do know that most of these lessons represent best practices that, if followed, can help make you more successful. That means being richer and happier.

Quick Advertising Agency Management History

The path that got me here included sixteen years at Saatchi & Saatchi Advertising Worldwide as Business Development Director North America, General Manager of the Minneapolis office, European Director in London, and Management Director in New York. I left advertising for seven years to be CEO and founder of two Internet publishing and technology startups. One, NJ.com, was a major online newspaper that was larger than the NYT for a couple of years. Microsoft bought the other company that created technology that allowed people to have meaningful ‘human’ conversations with a computer (pre-SIRI). If you were online in the early 2000s, you might have talked with our SmarterChild bot on instant messaging platforms. Over 20 million people did.

After my digital sojourn, I moved from New York to Oregon in 2002 to buy the advertising agency RalstonGroup. In the ten years that I ran the 2-office agency, we bought the sports marketing agency Citrus, took their name, and added clients like Dr. Martens, Legalzoom, Montana Lottery, Nike’s college and Major League Baseball AOR accounts, university accounts, and the U.N.

I sold Citrus in 20013 and write about that sale and the other buys and sells I’ve done, plus how to add value to your agency in the PDF book you can get by signing up for my newsletter or just ask me via email – peter@peterlevitan.com.

By the way, I now run an agency consultation business. Hopefully, that’s why you are here on my website. I help agencies find their positioning sweet spot and build action-oriented business development plans that create significant market differentiation and make the agencies Unignorable. My experience as a consultant and the opportunity to look under the hood of many agencies has confirmed that the following ideas can help add value to most, if not all, agencies.

22 Lessons (OK, Advice)

I offer my advertising agency management thinking as advice. There are many types of agencies and not every pearl of wisdom will work for every agency. However, there are some basics that I think you should listen to and modify accordingly. I know this because I have done planning with two-person agencies up to the holding company level.

OK – GO

1

Have a two-year agency business plan. You’d be surprised how many agencies do not have even a basic business plan – like knowing how they make money. My agency’s plan helped us grow the agency’s valuation through an acquisition, open a second office, pitch and add Nike AOR business (which helped us gain even more desirable clients) and develop a focused; high-energy; 24/7 new business program based on direct marketing and social media. —- Note to the 45+ crowd. The plan also acted as a framework to begin to position the agency for an eventual sale.

2

Create an agency brand positioning that differentiates your agency from the other 4,000 agencies out there. I know, I know, you’ve heard this one before. But, having a viable agency brand positioning is critical. More importantly, have a powerful & unignorable brand positioning — in reality, it’s really a sales proposition. One that actively attracts and stimulates interest from the right new clients. Here is the most critical thing I learned in my own agency’s positioning development process: Just trying to find yet another new way to say “digital” or “full-service” agency isn’t good enough. It’s really difficult for any agency to find a brand new way to enunciate the same old and generally non-competitive pitch like “full-service.” Some potential clients might want full-service but find a way to say it with style. Note I  have a great example from a London agency that runs global Fortune 500 campaigns out of one office.

Maybe you should go even further. Given the rapid pace of change in our industry, it might be time to think through some agency of the future scenarios and business models that will more effectively get you to a   truly distinctive and compelling sales proposition that lasts more than six months. Double-digit growth areas like mobile or video marketing might be smart places to start.

3

You are a business first. Control all costs. This sounds obvious, but it is critical in an increasingly low-margin service business like advertising. My metric was that every dollar I paid to someone else was a dollar I couldn’t hand to my kids.

4

Stare at your financial numbers – often. We, advertising people, are visual types so Citrus used dashboards as a graphical agency management tool. We had detailed monthly financial dashboards tied to our P&L, balance sheet, accounts receivables, and owner compensation (this one tended to focus our business decisions.) We also used a real-time agency SWOT assessment for all major agency decisions like mergers and acquisitions, go-no on RFPs and to help manage existing accounts and staff.

5

Be concerned if any single client accounts for more than 25% of your revenues. When we added two Nike AOR assignments, I got nervous in addition to elated and accelerated our new business outreach to add other accounts. Give me a shout and I’ll tell you how we added Harrah’s Casinos during that effort.

6

Learn how to say no to clients and prospects who want too much free or low-cost brainpower. Your brains, ideas, and pixels are all you have to sell. Charge like a lawyer or even SEO specialists that charge like lawyers. It is time for our industry to exhibit some self-control. If you have to give too much away for free, it might be time to examine the value of what you are selling and the mindset of your client or prospect.

Also, say no to the wrong RFPs and pitches.

7

Think about an alternative to the notion that brainpower and creativity are all you have to sell. Take some of that brainpower to find out how to create a product or service of your own that can easily be replicated and sold over and over. Create or buy some Intellectual Property. This can be done and does not require scientists from SpaceX. Think like a “start-up,” and hey, “let’s build some IP” can sound like an obvious panacea. However, there is gold in them thar hills that do not require moon landings. There are agencies teaming up with brewers to create new craft beer brands, agencies moving into valuable yet fast and cheap research and agencies like Wieden+Kennedy and RGA becoming start-up incubators. I asked W+K why they are doing this. The answer… they are investing their brains and experience to make more money in a world that Mad Men couldn’t have conceived. If you need seed money for a new venture, try crowdfunding.

Think big like the kid down the street. I bet your team could build one of the more effective Kickstarter sites.

8

Hire only exceptional people – that’s what Google does so why not you? Do not rush to fill an open position. You will pay in the long run. You can train people but you cannot increase their IQ. Once on the team, make sure to keep all employees are firmly in the loop via scheduled agency meetings and email agency updates. It takes more than a foosball table to build a business-building culture. CEOs need to talk it up. I have always subscribed to Tom Peter’s management concept of MBWA. Look it up.

9

Reward only your best employees. You don’t owe anyone anything. There is no question that an exceptional employee is as valuable as two marginal people. Does this sound harsh? This approach beats not having investment capital for growth or having to go out of business because you were a bit too magnanimous.

10

Miscast or problem employees should be dealt with earlier than later. Gary Vaynerchuk has fired the “wrong” hires within their first two weeks.

11

Grow your digital assets faster. Bring on more technologists (FTE or freelance) to leapfrog even early adopter digital agencies. Pick a growth area. It’s not too late to become the smartest TikTok agency (no one is yet.) Not even the big boys have TikTok figured out. However, it may be too late to be known as the best “social media agency” given the vast sea of social experts. One more digital point, and I know that you know this — digital agencies have a higher multiple than full-service agencies. If you want to sell in the next three years, you best add MORE valuable digital skill sets.

12

Please provide exceptional client service. All AE’s must know how to think like a client in order to anticipate client needs and address any potential issues before they materialize and metastasize. Consider sending your AE’s to an AE class where they learn advertising agency management, customer care, how to intelligently upsell clients, how to retain clients, and how to charm. The worst call I could ever imagine is a client telling me that our account service sucked. It’s just too easy to fix. Fixing creativity is much harder.

13

Process rules. Create an agency work process that is dedicated to profitability. Manage your scope of work promises.  Then stick with it. The ever-elastic creative process must be tamed. Agencies that do not manage scope of work die. If you need a work process template ask me and I’ll shoot you one. [Read more…] about Advertising Agency Management 101

Advertising Agency Process and Profitability

Peter · December 12, 2023 · 1 Comment

Get This Right – Your Advertising Agency Process Delivers Profit

advertising agency processWarning: While not as sexy as a new TikTok marketing plan, this in-depth 3,500-word post is all about creating and running a killer advertising agency process that will help your agency make, here it comes, more money. Process, as in managing and controlling your time, costs, and being efficient will deliver greater profits — and much happier clients and staff.

Process, having a process, is one of the key elements of my business development and client management consultancy. I get into the weeds on this every day with my clients. You cannot be efficient and a money-making machine if you do not have a clear path – a plan that you repeat for each client and every element of your agency sales plan.

By the way, if this post is too long for your online perusal, I’ll send you a PDF version. Just email me at peter@peterlevitan.com 

Process = Big $$$$

A bit of background. When I worked at Saatchi & Saatchi one of the accounts I ran was Northwest Airlines. At that time, a time when airlines spent big bucks, their media budget was $60 million per year. At the standard 15% commission, we generated $9 million in agency revenues. $9 million! Ah, the good old days. Days when an agency minted bucks even if some of our processes were a bit wanky.

This isn’t the case anymore.

Today, process: the art and science of managing client relations, agency staff, expenditures, and time, is critical to profitability.

A Wonderful Advertising Agency Process Plan = $$$$$

I have a Texas advertising agency client that isn’t anywhere near as profitable as it should be. Their problem isn’t having the right clients or clients that want great work, or clients that spend money. Their problem is not having the right workflow process to ensure that these clients are profitable.

And, worse, because the agency appears to be always overworked, they don’t have the time or energy to run a smart and consistent new business program. A 24/7 program.

I built this client process plan for them and thought, why not share it? To protect the innocent, this full-service ad agency has been renamed… Wonderful Advertising. I think that these general principles and actions can be applied to any communications agency type.

The Wonderful Agency: Background

Wonderful is an integrated marketing communications agency based in Dallas. Wonderful describes itself as (from Wonderful’s Twitter profile):

“A full-service advertising and marketing agency blending traditional and non-traditional media with digital services, graphic design, and social media.”

A bit boring, but at least they’ve made a statement.

Wonderful: Management Issues

Wonderful is entering a next-stage business phase where it would like to add larger national clients to its roster. In order to do so, it would like to set up client management systems to improve its workflow efficiency and improve and manage its client relationships, and most importantly… increase agency profitability. The agency must also build a business development system that will help them entice and land the type of clients that they need for agency growth. [Read more…] about Advertising Agency Process and Profitability

Improve Your LinkedIn Profile Fast (2023)

Peter · September 27, 2023 · 2 Comments

Go To My LinkedIn Profile To See How To Seriously Improve Your LinkedIn Profile In Four Minutes

I’ve added a video and audio to my Wowzer LinkedIn profile here. Go click on the photo and the little speaker.

You can have one of your own little powerful videos instead of just your photo and your voice / audio message care of those baby speakers in your LinkedIn profile. Both of these active audio and video assets are a better way to tell the world what you do or who you are. Plus, you can change these out whenever you want.

How To Maximize Your LinkedIn Profile

LinkedIn profileTo add the video, click on your photo and follow the instructions.

LinkedIn profileFor the audio, go to your profile and hit “the pencil” to edit your section. You will see “Your Audio Recording” and then edit “name pronunciation”. Use it to add your fabulous audio message.

Why Improve Your LinkedIn Profile?

Allow me to be obvious: Tell your story, sell yourself, sell your company, and entice people to click onward. This is your opportunity to make your personal brand shine and STAND OUT!

2 More Things.

  • Pass this newsletter on. I need more subs. Please. Pretty.
  • 2. Buy my new book: “How To Build A Kick-Ass Advertising Agency”

Top Advertising And Design Awards

Peter · June 19, 2023 · Leave a Comment

A Lovely List Of The Top Advertising Awards

top advertising and design awardsPut yourself in a marketing client’s shoes. They want to find and select a new advertising, digital or design firm. How to do that? They ask friends; take hours searching the Internet; maybe your agency got its account-based marketing down and the client now knows about the agency; the client hires an agency search consultant or… maybe they look at the top advertising and design awards to find an agency that a third party loves. A third party that gave the agency an award and big kisses. In a world of over 4 trillion ad and digital agencies, a client needs some help.

This list provides a list of the top advertising and design awards plus: deep thoughts on why you should even bother doing the advertising award game. This game is costly and time-consuming.

Across my global and regional advertising career, I’ve won big creative awards like the One Show, EFFIES and regional ad awards. There is a system to winning… Here are my views on advertising awards objectives and strategies. It is mindblowing how many advertising agencies do not know how to enter an award show — to win.

Note: This advertising awards list gets updated. Let me know if I am missing an award.

advertising agency awardsNote #2: I write about advertising awards and other agency and personal branding strategies to make you and your agency more famous in my new book. How To Build A Kick-Ass Advertising Agency

Another note: This is obvious but is worth mentioning. Even if you do not want to send out an award entry, these websites will point you to a great place to steal ‘winning’ ideas.

Advertising Awards Are Good… But, Maybe Start Here: Why Enter Award Shows? Do You Have A Strategy?

Winning the right advertising awards is good for business and agency and client morale. Just make sure you know why you are entering. Too many agencies don’t approach the award process with a plan or objectives beyond the search for ego fulfillment. This can make the whole effort a bit too C R A Z Y. But, you know that. Or, do you? Go here to hear an advertising award judge on his less-than-optimal experience reading agency entries.

I have a memory about the power of awards from my first day at Saatchi & Saatchi London way back in the 1990s. I walked through the creative floor and noticed a tall glass case randomly stuffed with lots of creative trophies. This haphazard display delivered two messages: 1) Saatchi wins lots of awards and 2) they don’t take these too seriously. Of course, the second point was bull shit. Saatchi was always about looking like a winner and the award case proved that point in a cheeky manner. It worked better than the usual and obvious shelf of awards that sit behind the ad agency receptionist’s head.

I have always had mixed feelings about advertising awards. On one hand, they are, like winning an Academy Award, i.e. ridiculous. No one ad, digital program or actor is the “best.” On the other hand (the one with the wallet), they are way expensive. As an agency owner, I often cringed when a creative director came to me with his handout asking us to spend hundreds on award entries.

However money aside, advertising awards have some very big advantages for agencies, clients, and creative-class workers:

The awards celebrate creativity itself. Creative strategies, art, copy and the media platforms that deliver the work.

They help our most talented people get noticed.

They help smart well-designed agencies get noticed by occasionally confused clients who need second party confirmation when selecting an agency. To me, this is a very important point and one that makes writing those increasingly expensive entry checks worth the cost. Awards should be a big part of an agency’s business development program – not just an ego stroker.

To put all of this go-for-it into context, I wrote about the Portland agency Pollinate a few years back that has done very well (!) by hammering Advertising Age’s Small Agency awards show. The blog post, “How To Win The Ad Age Small Agency Award? Twice?” is a demonstration of the value of entering and winning an award that has meaning for prospective clients because it is delivered via an industry-leading publication. Check it out.

Last point before the list. Award judges have told me that around 30% of agencies do not know how to create an entry that is designed to win. Poor copy, poor strategy, even typos. Many agencies rush through the process at the very last minute. Do you? Do you have an annual award plan? Who is in charge?

My Favorite Advertising & Marketing Awards

[Read more…] about Top Advertising And Design Awards

Airbnb’s CEO Brian Chesky On Remote Work

Peter · May 15, 2023 · Leave a Comment

Remote WorkAirbnb’s CEO Brian Chesky on Remote Work – A Very Smart Take For Advertising Agencies

I just listened to a Verge decoder interview with the rather brilliant Brian Chesky. Definitely worth a listen to hear his take on new Airbnb features and, most importantly to me and anyone in creative management, how he manages the remote work, office + work-from-home issue. Here are some key takeaways on how to think through remote work and who should or should not come into the office…

Go, Brian:

I generally think the future is flexibility. Here’s the calculation every CEO has to make: are you more productive having people physically in an office together and then constraining who you hire to a 30-mile or a 60-mile commuting radius to the office?

A lot of our software engineers or accountants, certain types of lawyers, we probably don’t need them physically in the office with everyone else. There’s certain creative functions or people on certain teams that we probably do want together physically quite a lot.

Now with regards to remote work, again, just to clarify something, we’re not purely remote, like we have really nice offices, and many people come to the office every day. We just don’t mandate people come to the office every day.

And then the question is, “Do we need them together 50 weeks a year?” And the answer for us is no.

A lot of young people are realizing they could go to another country for a month at a time or a few weeks at a time. When I was in my 20s, I never imagined living in another country for a month. But I actually do think you’re going to have a generation of people that are going to be much more mobile, that are going to potentially choose, at different points of their lives, to live in different parts of the world.

And by the way, last April, we put out our policy and said Airbnb employees can live and work anywhere. But I said, “I do not think the future is remote work. I think the future is flexible.” And I said, “We want to combine the best of Zoom with the best of being together.” We don’t want to recreate this world of Wall-E where everyone’s just staring at screens all day and no one has any interaction in the physical world.

So, but the answer, maybe the final answer to your question is this: the more organized you are, the more you can, the more flexible you can be with employees. So I always wondered, why do you need people in the office to know if they’re working? If you have everyone on a road map and you track everything every single week, then you don’t need people to be in an office to know they’re getting work done.

The value of being in the office might be human connection. The value of the office might be that if we live our lives in front of a screen, we’re going to be very lonely. The value might be that it’s hard to trust people when you never have face-to-face interaction. And the other problem with Zoom is you can’t have side, hallway conversations.

I Agree – Remote Work Is Here Forever

I also agree that flexibility is the key. I wrote extensively about this in my new book How To Build A Kick-Ass Advertising Agency. Its 27 chapters cover every aspect of how to run a kick-ass PROFITABLE advertising agency. 

The Full decoder Interview Is Here

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