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Surprise: Inbound Marketing Works

Peter · March 1, 2017 · Leave a Comment

Inbound Marketing Works

Blue IMG_3092Some inbound marketing tips about half way down. But, ya know, I just gotta start with a story.

OK, no big surprise here… I just have to say it. Inbound marketing does work. Why am I bringing up this subject that you probably think about every day? Because I have been starting to see some thinking that the overabundance of marketing content and SEO activity, especially in your B2B space (I am talking about advertising agency business development), is reducing the effectiveness of inbound. Well, it is. In fact, all forms of marketing appear to be less effective for the average marketer. But, here is the deal. A hefty segment of inbound marketers are clearly winning. They are winning because of their strategic approach, well-targeted tactics and, most importantly, how they execute. The winners use both best practices and the objective of being unignorable.

Some background.

My wife and I are building a house down here in San Miguel de Allende, Mexico. It will kinda look like the photo on the left – more windows and a different color. Click on the link to see why we moved down here and how (yes, I know that some of you have thought about leaving the USA too — shhhh, I won’t tell). As new house builders and ones that will need to purchase a bunch of furniture because we totally downsized when we left Portland OR last July, we need some new stuff. This got me thinking that I’d rather have people like you buy my services and send me cash vs. simply raiding my savings. Therefore, I ramped up my inbound marketing about a month ago to slightly increase my leads. Because, yes you know this is coming… Inbound works.

The Inbound Marketing Switch

images sssOver the past four weeks, I’ve gotten inbound leads from advertising agencies in Sweden, Dubai, Adelaide, Botswana, San Jose, San Francisco, Seattle, Atlanta, and Toledo. I’ve even gotten incoming from multi-national networks.

I got these seemingly random, but very hot global leads because I flipped the inbound switch. A switch I found in 1995.

I have been doing social media and inbound marketing since the mid-90’s. Without getting into great detail, my first web business was New Jersey Online, a very early news website. We used social media in the form of viewer forums about New Jersey and New York sports (the Giants, Jets, Knicks, Nets, Islanders, Rangers and Devils, oh and the Yankees and Mets) and all the local kid’s sports teams and entertainment to capture the attention of a huge audience. We added daily content from four news sources (they were called newspapers). We grew an audience that  was even larger than the New York Time’s website (I love saying this.) We won the New Jersey / New York metro battle by using social media, the power of sharing and… inbound marketing.

Back To Today

Here are the the switches I’ve thrown since January. No, no secrets here. It is just about execution and online sales pressure. I offer these as a reminder that targeted inbound marketing activity begets sales lead activity.

  • I’ve been posting more often. Some are long posts repurposed from other thought-leadership platforms I’ve used.
  • I’ve been amplifying and reposting my current and past best read posts beyond my website via my newsletter, linkedIn, Facebook and Twitter.
  • I agreed to speak at my client Hannapin Marketing’s big Los Angeles PPC Hero Conference. They have promoted me.
  • Because of the speaking gig, I was interviewed by Paul Wicker of the super-smart ad tech company ADSTAGE.
  • A very large multi-office agency (one I am going to give a pitching seminar to) decided to tell all of their execs to buy my book on pitching and then get reimbursed. February was one of my best selling months. The book, actually an outbound strategy, gets the word out.
  • HubSpot is about to run another one of my guest posts and they just invited me to present on one of their large international webinars.

—–

So, my message is simple. Inbound activity works. Google likes it and they grant you better search positioning (FYI: it took Google less than an hour to crawl this page). Increased activity stimulates the readers of your emails, Facebook page, LinkedIn Followers and your groups. Stimulation with the right content to the right people delivers sales leads.

—–

And, since I know you like infographics, here is a crisp one from StraightNorth. As they say,”The Internet marketing lead generation ecosystem illustrates how all components fit together to form cohesive campaigns. It is intended to give marketing leaders a blueprint for building a complete Internet marketing strategy that maximizes sales lead generation.”

lead-gen-ecosystem

6 Business Development Referral Strategies

Peter · February 18, 2017 · 1 Comment

6 Business Development Referral Strategies To Get, Well, You Know

Screen Shot 2017-02-18 at 11.17.05 AMMost of the advertising agencies that take me up on my Corleone Offer usually tell me that the majority of their client base growth comes from a positive client, friends, and family business development referral.

Perfect! A referral is a VERY hot lead.

However, for way too many agencies, referrals are a default sales tool. They get most of their new clients via referrals because they are not doing other forms of hard core sales. Simply put, they do not have a tight manageable sales plan that includes both in and outbound marketing.

But, the issue of the paucity of sound agency sales plans is another story. This post is all about how to goose referrals so you get all of the ones your agency deserves.

The secret? Be proactive… Ask and ye shall receive.

Referral Strategies

A key to having a robust referral strategy is to make sure that your current clients are aware that you actually want referrals. Referrals from happy customers are one of best ways that B2B companies generate new business. OK, this isn’t a huge surprise. However, what is surprising how few companies have a dedicated strategy for fostering these valuable personal hand-offs.

4 Obvious, Yet Wonderful Benefits Of A Referral

A referral is a white-hot lead. If we assume that your happy customers are savvy enough to recommend you to the right potential customer then you are well on your way to establishing a valuable conversation and a new business win.

The closing ratio of referrals is higher (it has been reported that the closing-ratio of a referral is 6 times greater than an unqualified lead.)

For the obvious reason that a referred prospect is generally a very motivated buyer, the referral-generated sales cycle can be as much as 75% shorter.

A referral strategy is cost-effective and will reduce your sales expenditures – free is good. Free is a great place to start.

6 Effective ‘Active’ Referral Strategies

I’ve generated referrals from existing clients and customers using the following set of strategies. Given the fact that you are talking to happy customers or friends, these strategies will be a very efficient use of your “sales” effort.

  1. Start with an objective. Know what increase in referrals you are targeting and what type of clients you want. Unqualified referrals are not a good thing.
  2. Determine which of your clients or friends, these could be people you talk with or people you stay in touch with on social media platforms like LinkedIn, Facebook and Twitter are contacts that might know the people or businesses on your prospect list. Do the research to help your clients help you.
  3. Go ahead… ask for referrals. Some referrals come because your client or buddy is specifically asked if they know of a good company in a your business category. Some come because your customers love you so much they actively ‘sell’ you. Some need to be stimulated to think about how to help you. It’s OK to ask. It is also wise to let them know what type of referral you are looking for. Take away as much guess work as you can. Make it easy for them to refer you. But, do not overdo it. Clearly, you do not what your clients to feel burdened.
  4. However, before you ask, make sure that your current clients are motivated to refer your service or products. I’ve written about how to determine which of your clients might be referral magnets. Check out: Is Your Agency Loved?
  5. You might need a bit of time to massage your clients through the delivery of unexpected services ahead of directly asking for their help. As they say, give and ye shall receive.
  6. A big must. If you get a referral, make sure that you keep the referrer informed about your conversations and any progress. Don’t forget to say thank you. If you actually win new business, you might want to consider sending a gift as follow-up.

Referrals are nice, but one eventually runs out of friends with friends. How to deal with this unfortunate fact? Have a broader sales plan.

Minimalist Advertising Agency Websites

Peter · February 1, 2017 · Leave a Comment

Minimalist (Advertising Agency) Websites

Screen Shot 2017-02-01 at 9.18.24 AMSay this out loud:

“Your advertising, digital or design agency has only about 8 seconds to get the attention, interest and then drive an action from a website visitor.”

That is what 8 seconds in the land of website lead gen looks like.

I have been studying the design and sales savvy of advertising agency websites since the mid-1990’s. Over time the advertising world has seen the gamut of design directions. Super static to (over-used) FLASH to today’s (over-used) WordPress themes with their ubiquitous vertical scrolling. After looking at hundreds of websites, I’ve concluded that minimalist websites that deliver easy to digest interest win.

Sameness.

While every agency wants to have a truly kick-ass website, many, if not most, look alike – or, at least, share a small range of key elements. There are many reasons for this. Agencies love the latest shiny design object (back to scrolling and carousels); agencies essentially say the same thing (note the similarity of brand positions and sales propositions) and many website designers are looking at competitor sites for inspiration. They also scour the website awards sites including:

Awwwards.

CSS Design Awards.

CSS Winner.

FWA.

The Webby Awards.

Communication Arts.

Wow, that should keep you busy.

It’s Sales Stupid.

Design sameness aside. Regardless of what design direction an advertising agency is using – the agency website must first and foremost act as an effective sales tool. You’d think this would go without saying. But…

As I have pointed out, your agency website might get no more than a 8 second ‘hard’ look by a prospect. Because of this,  I have come to the conclusion that the most effective approach is for an advertising agency to design with one thought in mind: K.I.S.S., Keep It Simple Stupid. I will highlight a few lean and mean websites below. But first, here is my one-note advertising agency website design wish list.

Simple (and fast) is good. I am a fan of simple, fast read design. If all you have is a few seconds, you better use that brief time to your advantage. While there is no ‘perfect’ home page, I suggest that this is when you better tell your story. Just to point to one website that gets this need for simplicity, I point you to M&C Saatchi’s website. This agency simply wants you to know that they are important.

Deliver Your Sales Message. Virtually every agency I work with points to Droga5 as being a favorite. OK, we know that they are good at what they do. But, as of today, one thing they do do is to tell a website visitor that they win awards. I don’t care how sophisticated a client is. They love agencies that win third-party awards. Proof of success. Full stop.

Chemistry wins. I made a big point in my book on presenting and pitching that interpersonal chemistry is often the deciding factor in agency selection. Why is this? Well, again, most agencies are kinda alike and when pitching they share very similar attributes based on the client’s initial selection criteria. And, let’s face it, pixels aside,… people buy people. Being liked is nice. So, why not use your website to introduce your interpersonal chemicals. London Advertising does this.

A Minimal Minimalist Website List.

I am not going to re-belabor the minimalist point. Here are just a few that work for me. This isn’t an extensive list. I am just providing a look at UBER minimal to show that less can be more. Sorry, I had to say that.

(By the way, sorry for the spacing below. WordPress is failing me — funny in a post about website design.)

Humanaut – A ‘cool” agency.

 

Screen Shot 2017-02-01 at 9.57.33 AM

Anonimo – Possibly Mexico’s leading creative agency. They, um, do not need to overpopulate their website.

Screen Shot 2017-02-01 at 9.59.28 AM

 

 

 

 

 

 

 

Cropmark – Yes, a European design agency.

Screen Shot 2017-02-01 at 10.00.53 AM

 

 

 

 

 

 

 

 

HDF.LA – A fashionable L.A. based lifestyle agency.

Screen Shot 2017-02-01 at 10.04.46 AM

 

 

 

 

 

 

 

 

Bolden – Impossible to ignore.

Screen Shot 2017-02-01 at 10.08.28 AM

2016 Winners and Losers

Peter · December 22, 2016 · Leave a Comment

My 2016 Winners and Losers

tomWell, not just mine. Here is a video from L2 and its CEO Scott Galloway on his 2016 predictions. Galloway is one of the more entertaining folks out there and his take on what is working and not in marketing and the digital space is always worth a watch. He is well viewed so if you haven’t yet, you’d better because I suspect your smartest clients watch him. A key takeaway? Your agency needs to understand the world of messaging.

The massive world of messaging has been one of my big winners too. Especially messaging plus chatbots – a perfect new marketing space for agencies and their inherent skills. Here are a bunch of articles on the subject.

A Loser?

Advertising, PR, digital, content, experiential agencies that sit on their business development haunches and hope that their telephone or email chimes with incoming clients. No, just sitting on your ass and playing the ‘word-of-mouth-referal-game’ won’t win new clients. I wrote about the need for relentless sales ENERGY right here: Your Advertising Agency must Kick Ass in 2017.

A Winner — Vaynerchuck

But, but, wait, wait, there’s more. Below is one of this year’s smartest keynote addresses. In this case…  from the effervescent Gary Vaynerchuck of online wine and Vayner Media fame. This talk (rant) is his 2016 Inbound keynote care of HubSpot. I love HubSpot. They publish my stuff. By the way, I tell all of my agency clients to guest post for broad awareness, message reach, and fame. Here are some of mine….  I walk my talk.

This keynote is long. Break it up into thirds and watch it hard. I don’t care who you are. You will get more than one inspiring moment. Gary walks the talk too. Vayner Media just might be the fastest growing agency today. Why? They do not sit on their ass waiting for the phone to ring.

Christmas 2016 – First Advertising Agency Holiday “Card”

Peter · December 7, 2016 · Leave a Comment

OK, Let the Advertising Agency Holiday Card Thing Start

When I ran my agency I avoided the oh-too-obvious XMAS client dance / gift/ celebration by waiting just a bit to send out engraved bottles of red wine that ushered in the New Year. Thought we’d get past the XMAS rushhhhhh and clutter.

Below is my first holiday thing. This is from a Wolff Olins email. Guess they are beating the clutter by being first.

screen-shot-2016-12-07-at-8-14-48-am

 

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