Pitching

Ad Agency Pitch Killing Mistakes

Peter · March 19, 2015 · 1 Comment

Last Batch: Ad Agency Pitch Killing Mistakes

This is the third installment of my list of 16 ad agency pitch mistakes made by, um, you Ms. Ad Agency CEO, Business Development Director, Creative Director and other pitch team members.

This list is in my book, “The Levitan Pitch. Buy This Book. Win More Pitches.” Amazon is holding your copy for you right here.

I’d like to reiterate what I said in part one of the series:

This expert list is one of the last chapters in the book. I consider it a coda to my detailed advice on how to nail a presentation. In this case, I wanted to see what people who have listened to thousands of hours of sales presentations from what should be the best presenters in business (advertising, digital, PR and media agency executives) had to say about mistakes that occur all too often.

“All to often”. Yes, I know it’s crazy. Have you made these pitch killing mistakes? According to these consultants…. You do.

Debbie Morrison: Director of Consultancy and Best Practice, ISBA, thegoodpitch.com, UK

In terms of things agencies do wrong in pitch presentations, the biggest howler I have come across which instantly alienates the client, is disharmony in the agency pitch team!

Either the session is dominated by one senior person and no other agency team members ‘dare’ or are given the chance to input. Or there have been times I’ve experienced in pitches when there has been obvious hostility between agency team members resulting in open warfare during the pitch presentation! Highly off putting and results in an instant de-listing in most cases!

Dan Pearlman: CEO/Managing Partner, Bob Wolf Partners/TPG, California

In answer to your question: Most agencies don’t pay enough attention to the chemistry and culture aspects of their pitch. Where do the philosophies and values of their firm align with those of the client? [Read more…] about Ad Agency Pitch Killing Mistakes

Is It OK For Ad Agencies To Shout?

Peter · February 25, 2015 · Leave a Comment

Yes, it is OK for ad agencies to shout.

First, a story.

I received an email last week from a reader that told me that he thought that I was promoting my book on presenting and pitching too hard. I found this comment thought provoking for a few reasons.

I have, like most of you, been ‘selling’ something for years. I’ve sold creative, strategic thinking, internet startup ideas, ad agency services, an ad agency itself and two books. Selling comes naturally to me. Not hard selling. But, selling nonetheless.

Why shouldn’t I be promoting my book? It is after-all my book; a new business tool for me (I get new clients because they have read the book) and it is a great read, if I do say so myself. OK, I’ll let others talk about its value at the bottom of this post.

I wrote the book as a marketing tactic and ‘publishing event’. It delivers credibility and gives me an outbound marketing tool (I send it to the right people) and an inbound source of lots of content. It has 70,000 words that I can repurpose on this blog, as guest posts, on LinkedIn and on SlideShare.

The book forms the basis of one of my strongest recommendations to my ad agency clients: help your agency stand out by writing a book. [Read more…] about Is It OK For Ad Agencies To Shout?

The Worst Presentation Mistakes: Part One

Peter · February 19, 2015 · 1 Comment

Sixteen Ad Agency Search Consultants On “The Single Worst Presentation Mistakes”

Here is Part One of a list of sales presentation mistake insights from some of the most experienced people ever to sit on the buyer’s side of a B2B sales presentation table. This list, and the next three parts are from my book, “The Levitan Pitch. Buy This Book. Win More Pitches.”

This expert list is one of the last chapters in the book. I consider it a coda to my detailed advice on how to nail a presentation. In this case, I wanted to see what people who have listened to thousands of hours of sales presentations from what should be the best presenters in business (advertising agency executives) had to say about mistakes that occur all too often. The list, the agency search consultants observations and thoughts are both instructive and surprising to anyone delivering a business presentation. I think that the learning here is applicable to a very wide range of businesses… and individuals as we are ‘selling’ all day long.

Part 1

Just because I was in the mood to highlight even more agency mistakes, I asked sixteen of the world’s leading agency search consultants for their answers to the question, “What are the worst pitch mistakes agencies make?”

These opinions come from consultants that have sat through thousands of agency pitches. After reading their comments, imagine the eye rolling that they must do when many of us are presenting our truly brilliant ideas and work.

Again, my goal is to point out what not to do. Hidden between the lines of these answers is what to do to help you win.

Vasily Ananin: Agency Assessments International, Russia

Here are my thoughts on the topic of your question: To present, the people in the pitch should have the best presentation skills throughout the agency.

Presenters should be able to answer any client questions without the help of colleagues.

If you want to win the pitch, it is better that the presentation is conducted by the GM of the advertising agency.

One of the biggest mistakes during the pitch is that the agency offers services that they can’t knowingly perform. I mean that the agency, during the tender, promises to customers something that they obviously can’t deliver (they are bluffing). This behavior has a very negative impact on the reputation of the agency.

Laura Bajkowski: Principle, Bajkowski+Partners, New York

Ad Agency New Business – How To Win The Client

Peter · February 9, 2015 · Leave a Comment

You Can’t Win At Ad Agency New BusinessWithout Understanding What Clients Want – Not As Easy As It Sounds.

What is the second sweetest sound in ad agency new business?

Its the sound of prospective client on the other side of an email or phone call (remember those?) that tells you that you are on the short (or most shortest list) for a sexy project, or better yet, their AOR assignment.

You put the phone or Mac down and you say your equivalent for ‘sweeeeet!.”

By the way, the first sweetest sound is… You’ve won.

Back to reality. OK, now what?

(FYI: This blog post is an excerpt from my new book on pitching and presenting, see the ** below.)

After you have covered the basics with your team, it’s time to start to begin to craft the presentation outline (hopefully you are past a go-fishing RFP) via a deep dive into this client’s head.

From a pure sales perspective, this is the hottest type of new business lead your ad agency will ever get. This client is motivated and has been thinking about their needs for a while. They have put in the time to launch their process. They are very serious. They asked you to participate and want to like you.

Empathy please. Agency selection is hard work for clients. They know that poor decisions at the beginning of the pitch process will lead to selecting the wrong agency and will therefore cost time, money and possibly delay the market share gains they need. CMOs want to look like they are making the right decisions. New CMO’s need to look sharp fast.

[Read more…] about Ad Agency New Business – How To Win The Client

How To Predict An Advertising Agency Search

Peter · January 28, 2015 · Leave a Comment

Can You Predict When A Client Will Search For A New Advertising Agency?

A friend who ran an advertising agency in L.A. once told me that he made at least five ‘warm calls’ every week to prospective clients. This agency CEO was gregarious, had a great rap about advertising trends that clients liked to hear and he was very smart. He knew that on any given day, a few clients woke up thinking that they needed a new agency to replace their AOR or to hand out a project. He just wanted to be on the client’s radar when that day happened.

Clearly, not all agency CEO’s can or will make these calls. Though, sales pressure applied with TLC does work for some.

Another way to get ahead of the search process is to use a business development database and news tool like Access Confidential. To get a better understanding of Access Confidential and their pitch that they can help agencies know about a new business pitch before the other agencies, I interviewed Lisa Colantuono, a partner at the highly successful agency search consultancy AAR and a contributor to my book on pitching. I posted this interview on HubSpot’s Agency Post. Here is my lead-in.

Another Holy Grail (can there be more than one?) is being able to predict when a client is unhappy with their current agency and is getting ready to begin the search process. This is a tough one, so I searched to see if there was any existing advice on being able to predict when a client is about to search for a new agency. My quest led me to Access Confidential.

Access Confidential is an online new business tool from AAR Partners, a leading agency search consultancy with a history of conducting more than 1,500 searches. Access Confidential includes an up-to-date client database, business news, and a research hotline, and it is used to forecast when clients will look for a new agency.

I also asked Lisa about the current new business landscape. Here is the Q&A.

What do you think is the biggest or fastest-growing client need as we move into 2015?

Innovation with an eye toward creating purposed-based brands.

Successful agencies will help identify emotional values in their client’s brands and use them for real-time engagement and meaningful positioning. Consumers are going to continue to have influence over brands. Agencies that help marketers to embrace it will succeed. You can boil this down to the need to turn big data (and the overwhelming amount of data) into core brand insights for marketers, which will remain as an asset. Analytics and programmatic and real-time buying, as well as social command centers to keep an ear to the ground on what’s trending, are all important tools to offer a client. But the greatest tool will be the interpretation of the data.

Ah, innovation.