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How Strategy and Brains Drive Attention and Sales

Peter · March 7, 2019 · Leave a Comment

The Art Of Strategy And Sales

You are about to read one of many interviews with advertising geniuses that are in The Levitan Pitch. my book on pitching and presenting. You can buy the book from Amazon and I make is really easy at the top of this page. If you are in a hurry, just click here.

But, first…

The Wonderful World Of Strategy From the Effervescent Mind Of Faris Yakob

When I first moved to Saatchi & Saatchi Advertising London in the early 1990s, I had the pleasure of entering the golden age of account planning. Even New York agencies hadn’t truly grasped the benefits of account planners vs. America’s traditional researchers. One of the definitions of account planning is that it brings the consumer mindset into the process of developing advertising. Here are two more definitions that directly relate to most client pitches.

“The account planner is that member of the agency’s team who is the expert, through background, training, experience, and attitudes, at working with information and getting it used – not just marketing research but all the information available to help solve a client’s advertising problems.”

– Stanley Pollitt, founder Boase Massimi Pollitt and wrote the book, Pollitt On Planning.

“Planners are involved and integrated in the creation of marketing strategy and ads. Their responsibility is to bring the consumer to the forefront of the process and to inspire the team to work with the consumer in mind. The planner has a point of view about the consumer and is not shy about expressing it.”

– Lisa Fortini-Campbell, Kellogg School of Management

Earlier in the book, I discussed that the Internet and a wide array of easy to use strategic tools have helped us all become more adept at research and being able to deliver many of the benefits of account planning. That said, being an expert in strategic planning and innovation is a full-time job. Here is one of the worlds most famous full-time experts.

A Strategic Expert Talks

Faris Yakob, Founder and Principle, Genius|Steals and… his book “Paid Attention: Innovative Advertising For A Digital World”

Faris Yakob is the Founder and Principle of Genius|Steals a global planning, idea and innovation consultancy that works on new product concepts, new communication ideas, workshops, inspiration, strategy, content creation, and new ways of thinking. Genius|Steals’ clients include: Fast Company, Grey Advertising, Marriott, Microsoft, Ogilvy (NY), and P&G.

Prior to founding Genius|Steals, he was Chief Innovation Officer MDC Partners/KBS+ and EVP Chief Technology Strategist at McCann Erickson. To top it off, among other kudos, Faris was Chairman of Integrated Jury and Content&Contact Jury at the 2011 Clio Awards.

PL: Do you call yourself an account planner?

Faris: That’s a good question. I have been an account planner, a media planner, a digital strategist, a communications strategist, and I’ve been a management consultant. So I guess, loosely in the area of strategy, I’d say yes. [Read more…] about How Strategy and Brains Drive Attention and Sales

Does Your Advertising Agency Do Content Marketing Right?

Peter · July 2, 2018 · 1 Comment

Is Your Advertising Agency A Savvy Content Marketer?

I’ve read acres of advertising agency content (blogs, white papers, videos, on LinkedIn, etc.). Some rock and some suck. Many agencies, once they have stellar content, do not put in the effort to spread the wealth. As in, they do not amplify their brilliant thinking across a range of social media and traditional marketing platforms. This is a missed efficiency driver. Here’s a how to maximize your hard content building work.

To be clear, ‘content’ means the stuff that agency’s use to deliver their insightful thought leadership programs which are designed to sell the agency’s brains, expertise and to drive inbound visits and interest. Just for the hell of it, here is the definition of content from Google…

A type of marketing that involves the creation and sharing of online material (such as videos, blogs, and social media posts) that does not explicitly promote a brand but is intended to stimulate interest in its products or services.

Here is another well-crafted definition from the Content Marketing Institute…

Content marketing is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience — and, ultimately, to drive profitable customer action.

Great Content: Part One

One of the best content marketing companies I’ve visited/read is TrinityP3 an Australian-based global marketing management consultancy with offices on four continents. TrinityP3 is a primary thought leader in the advertising client and agency space.

Darren Woolley, founder and Global CEO, along with Mike Morgan, are the driving force behind TrinityP3. To date, they have hundreds of blog posts covering a wide range of subjects including agency management, agency search, compensation, media buying, procurement, and scope of work and, even infographics. I’m talking lots of content. [Read more…] about Does Your Advertising Agency Do Content Marketing Right?

Tom Peters And Your Search For Excellence

Peter · April 22, 2018 · Leave a Comment

Listen To Tom Peters

Way back in 1982, I read Tom Peters and Robert Waterman’s “In Search of Excellence: Lessons from America’s Best-Run Companies.” While this may sound a bit over-the-top silly – it changed my perspective on business.

From the Book’s Amazon blurb:

The “Greatest Business Book of All Time” (Bloomsbury UK), In Search of Excellence, has long been a must-have for the boardroom, business school, and bedside table.Based on a study of forty-three of America’s best-run companies from a diverse array of business sectors, In Search of Excellence describes eight basic principles of management — action-stimulating, people-oriented, profit-maximizing practices — that made these organizations successful.

Me…

This book has formed the backbone of my business goals for over 30 years. I view the never-ending search for excellence plus the power of studying smart successful business leaders, a critical element of my personal success. I recommend that you take the 6.3 hours per week you spend on useless Trump news and read this seminal book. But wait… there’s more…

Much More Tom Peters

Peters has written 17 books. (17!) His latest book, “The Excellence Dividend: Meeting the Tech Tide with Work That Wows and Jobs That Last” was published this month. It is now on my iPad. Perfect airplane reading during my next flight.

I was made aware of the book via Mitch Joel’s Six Pixels Of Separation podcast (his 312th podcast!) “Tom Peter’s Is Back and Demands Excellence.” Listen to it. Peters is thoughtful; totally relates to today’s business environment, issues and opportunities (including ones that impact your agency); and entertains like crazy. Go for the information but stay for the energy. You’ll leave totally stoked.

By the way, how cool is your agency’s bathroom? Listen to the podcast and you’ll know what I mean.

What About Your Agency’s Excellence?

One of the points that Peters points out is that it is often the small (ish) things that create excellence, brand excellence, distinction excellence, customer love excellence. He points us to Vernon Hill, the founder of Commerce Bank and now CEO of the U.K.’s Metro Bank. Both are highly competitive and growing “small” banks at a time when most banks are trying to shed staff and branches. Hill’s banks have bathrooms in the lobby (sounds crazy, huh); very long 7-day hours and they love dogs. Compare that to your last visit to Bank of America or HSBC. Peters’ point is that customer service breeds love and incremental sales. I know you know this. But, do you practice it? From Metro’s website (as in, their promise):

Changing the way Britain banks — “We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first.”

So, agency people, what is excellent about your agency? LOL – I already know that you work 7 days a week.

Every large and small agency says they are service oriented. Every. So, how do you deliver service that is different / better? Some very general thoughts…

Do you have a standard, scheduled client/agency status review? In a simple format? It should be scheduled. Get the issues out front early. And, promote all the good you’ve done. Client’s have very short attention spans (except for past shit-storms).
Do you have a clearly stated client – agency – work process? A process that explains everyone’s roles. A process you share? If so, reshare it.
Does your CEO or President call the client? Ever?
Ever rebate the client for something? I know this may sound absurd. But.
Do you send your client highly relevant/useful insights? Here’s a good, easy to implement and surprising idea: do a flash, overnight online survey about something that’s on the client’s mind using Google’s inexpensive Google Surveys.
You probably have an agency newsletter. Is it smart/great? Opinionated? Um, different? Impossible to ignore? I am going to admit something. I need to redo my email newsletter. My 2,000+ subscribers are not seeing my best look. But, I am 1 busy guy. I can get away with this because my content is wonderful. You are an agency, you can’t get away with anything in 2018.
Do you train your agency staff, especially account managers? If so (a good old 1980’s idea right?), then let your clients know that you are proactive. Ever done a seminar for your clients? Example: “The Good, Bad and Ugly of Online Influencers”. Just sayin.
Have you found a way to make your case histories “interesting”?
If you are a small agency, do the right things to get and keep the larger accounts. Don’t take my word for it: “How Small Advertising Agencies Can Win Big Clients.”
How does your agency answer the phone? Especially when your automated answering system accepts the call? Go get Kat Cressida.
Ask yourself what you do in a pitch meeting that is actually stand-out? An interview with Tony Mikes in my book on pitching points out how an agency stood out from the pack by using 1970-like foam core boards – not PPT. Read the book, win more pitches. A link to it is on top of my homepage.
Do you have a cool/memorable bathroom? Believe me, this would be more interesting than most overblown agency reception areas.

OK.

Now for a crazy bit. Peters has one of the most engaging presentation styles I’ve seen. Yes, he gives good presentation (watch some on his website). But, it’s his PowerPoint slide design that has blown my mind. An overstatement? Well, maybe. But, it sure is nutso compared to the 100’s of boring advertising agency presentation slides I’ve seen over the years.

Go here to see what I’m talking about. I’ve put one below. It breaks all of our PPT rules. He even LOVES what we all know are the bad habits.

But, when a guy this good presents, these in-your-face slides help to get attention and deliver the info.

How A Boise Advertising Agency Went Global

Peter · February 1, 2018 · 1 Comment

Get Past Local. Go Global.

If you are a Melbourne, Dallas, Cardiff, Charlotte or Boise ad agency you just might be stuck herding smallish clients in your regional market. Becoming a global advertising agency is simply not going to be an option if you position yourself as a generic full-service or digital agency. Bottom line, a New York or Sydney client is not going to take a second look at you (or find you) unless you have a very specific service specialty that crosses borders – even states. Clients are willing to rule out the need for a local agency if they perceive that you have a specialty that they need – regardless of geography. Having a specialty will also make you stand out and drive your search engine marketing – as you will see below.

Boise’s Oliver Russell figured this out three years ago and blasted past their western state borders to become a global player.

Here is my interview with Oliver Russell’s CEO Russ Stoddard. Russ started Oliver Russell in 1991 and he and his agency have become leaders in the world of marketing purpose-driven companies, sustainability initiatives, and socially responsible organizations to help them better compete in the marketplace. Russ’s dedication to a category focus has delivered on his objective of becoming a global player.

Russ Stoddard Has Gone Global

Peter: What’s up?

Russ: I’m Russ Stoddard, and I’m a social entrepreneur. I have a creative marketing agency in Boise, Idaho, that works with purpose-driven companies.

Peter: How is business these days?

Russ: For us, it’s going remarkably well. We’ve got an area of specialty and differentiation, which means we actually have people coming to us, rather than having to chase clients down.

Peter: That’s great news. In terms of agency history, has that always been the case, or did you switch to a more specialized perspective at some point in recent history?

Russ: We’ve been around 27 years, and it took me 23 of those to finally take the medicine.

Four years ago, we repositioned very strongly around working with purpose-driven companies, which we define as those that have a very intentional bent around creating a product, service or business model that benefits society. [Read more…] about How A Boise Advertising Agency Went Global

Buy These Advertising Books Today

Peter · January 29, 2018 · Leave a Comment

Advice: Buy These “Advertising” Books

I first met Paul Arden when I moved to Saatchi & Saatchi London in 1991 to run the J&J account and business development across Europe. Paul was one of Saatchi’s most famous creative directors, had worked on major agency accounts like British Airways, Silk Cut (a cigarette brand) and Fuji. He was a very serious London dude dressed in Saville Row suits and Havana cigar smoke.

Our first argument happened about five minutes into our first meeting on my second day. I think (know) that he had disdain for American ad guys and he presumed that I was a dweeb. Because we had to work together, the head of the office managed our relationship by seating us next to each other at a table in the big Saatchi Wimbledon tennis tournament tent. The kind of big money client event that was standard in those days. We sat down at our appointed places, looked at each other, laughed and decided to like each other.

The next argument occurred when Paul created a rather expensive video (without anyone’s approval) to illustrate the big idea that we presented to Adidas when we were a lock to win their international account and I was going to build my own sports agency to run it. This was a big fucking deal for the agency and me. We didn’t win it. It was the worst advertising pitch ever. Read about it here.

Paul’s Books

I highly recommend Paul’s books. Smart, full of easy to digest insights (you like small books, right?) and rather witty. Buy them and put them on your desk. About $28 bucks will make you look like you have your act together. Reading them will help you get your act together.

It’s Not How Good You Are, It’s How Good You Want To Be.

Here’s the pitch on Amazon:

It’s Not How Good You Are, It’s How Good You Want to Be is a handbook of how to succeed in the world – a pocket ‘bible’ for the talented and timid to make the unthinkable thinkable and the impossible possible. The world’s top advertising guru, Paul Arden, offers up his wisdom on issues as diverse as problem solving, responding to a brief, communicating, playing your cards right, making mistakes and creativity, all notions that can be applied to aspects of modern life.

Whatever You Think – Think The Opposite.

From Amazon:

The inspired follow-up to the international bestseller It’s Not How Good You Are, It’s How Good You Want to Be.

Bursting with ideas, innovations, art, philosophy, science, and brilliantly bad advice from Paul Arden–a cult figure in the worlds of advertising, art, design, and marketing–Whatever You Think, Think the Opposite offers a new way to approach business and life.

Do me a favor by doing yourself a favor – buy these.