Peter Levitan & Co.

The New Business of Advertising

Insights

How Do Clients Find Your Advertising Agency?

· · 1 Comment

How Do Clients Find Your Advertising Agency?

Let’s start with some defining and extremely important questions that you should be asking at least twice a year. OK, every month. In this case, I am aiming these questions at your advertising agency website.

  • How do potential clients find you? What was the path?
  • When they found your website, what did they look at?
  • What percentage of your visitors contacted you?
  • What percentage made some other actions like signing up for a newsletter or downloading a white paper?
  • Are you happy? Are the right clients making contact? Need to make adjustments? What’s your success metric?

Let’s break these down a bit.

How do potential clients find you?

First, let’s get referrals out of the way. Advertising agency business development research has indicated that referrals can account for over 80% of agency new client inquiries. While I love referrals and have written about the importance of having a documented active referral strategy, there is no question that referrals have become the default new business attractor because most agencies are not doing a stellar in or outbound sales job. Referrals then must drive the majority of leads. Not that there is anything wrong with referrals. They work. But, they can be a bit random.

The easiest way to determine how prospects found you is to ask them. Of course, many people will have forgotten their first intro to your world. They simply forgot or they used multiple ways in including a search, your LinkedIn page, that conference you spoke at, your tennis buddy, etc. But always ask this question – quickly before you get lost in sales speak.

Second, in respect to your website, use your Google or WordPress analytics to see where they came from. On Wednesday, 30 April, my individual visitors came to me via Google 116; direct 47 (where a user probably entered the URL); LinkedIn 5 and Bing 1 and other 9.

These numbers suggest that my content-oriented inbound sales strategy is working. Most people find me on Google because I have dedicated the past five years to writing over six hundred blog posts on the specific subject of advertising agency new business.

What did they look at? Did you help them get to the good stuff? Do you have a funneling plan?

Using Google and WordPress analytics, I know exactly what people are looking at on this website. Obviously, since my blog is so focused on one subject, my visitors are looking at my posts about ad agency business development. I mix this up occasionally by promoting edgier posts, like Gary Vaynerchuck Is Full Of Shit. But, the bottom line is that I am slavish to one subject. Frankly, most agencies have some trouble with being this focused and keyword conscious. It would also help if they had a focused positioning. Here are some thoughts on that rather important goal.

The typical advertising and communications agency website has a defining Home Page; an About page; Our Work; News or a Blog and a contact page. Is there a flow you want the visitor to take? A place you want them to end up? Are you funneling them towards an action? If they get lost or bail, are you tracking your exit pages?

If you are a B2B marketer, and that folks, is what an ad agency business development program is, you need to funnel the visitor to your contact page. Or, at least, have them ask for something like that brilliant white paper on a subject that supports your agency positioning and sales proposition. I build my mailing list via an offer of this paper: “22 Ways To Run A Highly Profitable Agency”. I admit that it comes to you via an ugly home page pop up. But, again, hey, it works.

What percentage contacted you and what’s your success metric?

Do the basic math. How well do you convert your visitors into sales prospects? Frankly, when I look at the number of visitors I get every day, I could get worried that I am not converting as many as I should. However, here is what I know:

First, I give a lot of information and insights away for free. Many agencies tell me that they often get all they can eat just by reading my stuff. This drives good vibes.

Second, I know that my sales cycle takes a long time. Many of my clients tell me that they have been reading my stuff for over a year. It takes most advertising agencies a long time to admit that they need business development advice.

Third, I am meeting my personal sales goals. Sure, I could dial up my website. But, it works. I am a lone ranger consultant. Given your agency’s overhead, you should be way focused on delivering a website experience that drives a high volume of the right leads.

What is your success metric? Without a metric, you will never know that your website is working.

So, give me a shout. Maybe its time for you to get some outside expert advice.

 

Tom Peters And Your Search For Excellence

· · Leave a Comment

Listen To Tom Peters

Way back in 1982, I read Tom Peters and Robert Waterman’s “In Search of Excellence: Lessons from America’s Best-Run Companies.” While this may sound a bit over-the-top silly – it changed my perspective on business.

From the Book’s Amazon blurb:

The “Greatest Business Book of All Time” (Bloomsbury UK), In Search of Excellence, has long been a must-have for the boardroom, business school, and bedside table.Based on a study of forty-three of America’s best-run companies from a diverse array of business sectors, In Search of Excellence describes eight basic principles of management — action-stimulating, people-oriented, profit-maximizing practices — that made these organizations successful.

Me…

This book has formed the backbone of my business goals for over 30 years. I view the never-ending search for excellence plus the power of studying smart successful business leaders, a critical element of my personal success. I recommend that you take the 6.3 hours per week you spend on useless Trump news and read this seminal book. But wait… there’s more…

Much More Tom Peters

Peters has written 17 books. (17!) His latest book, “The Excellence Dividend: Meeting the Tech Tide with Work That Wows and Jobs That Last” was published this month. It is now on my iPad. Perfect airplane reading during my next flight.

I was made aware of the book via Mitch Joel’s Six Pixels Of Separation podcast (his 312th podcast!) “Tom Peter’s Is Back and Demands Excellence.” Listen to it. Peters is thoughtful; totally relates to today’s business environment, issues and opportunities (including ones that impact your agency); and entertains like crazy. Go for the information but stay for the energy. You’ll leave totally stoked.

By the way, how cool is your agency’s bathroom? Listen to the podcast and you’ll know what I mean.

What About Your Agency’s Excellence?

One of the points that Peters points out is that it is often the small (ish) things that create excellence, brand excellence, distinction excellence, customer love excellence. He points us to Vernon Hill, the founder of Commerce Bank and now CEO of the U.K.’s Metro Bank. Both are highly competitive and growing “small” banks at a time when most banks are trying to shed staff and branches. Hill’s banks have bathrooms in the lobby (sounds crazy, huh); very long 7-day hours and they love dogs. Compare that to your last visit to Bank of America or HSBC. Peters’ point is that customer service breeds love and incremental sales. I know you know this. But, do you practice it? From Metro’s website (as in, their promise):

Changing the way Britain banks — “We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first.”

So, agency people, what is excellent about your agency? LOL – I already know that you work 7 days a week.

Every large and small agency says they are service oriented. Every. So, how do you deliver service that is different / better? Some very general thoughts…

  • Do you have a standard, scheduled client/agency status review? In a simple format? It should be scheduled. Get the issues out front early. And, promote all the good you’ve done. Client’s have very short attention spans (except for past shit-storms).
  • Do you have a clearly stated client – agency – work process? A process that explains everyone’s roles. A process you share? If so, reshare it.
  • Does your CEO or President call the client? Ever?
  • Ever rebate the client for something? I know this may sound absurd. But.
  • Do you send your client highly relevant/useful insights? Here’s a good, easy to implement and surprising idea: do a flash, overnight online survey about something that’s on the client’s mind using Google’s inexpensive Google Surveys.
  • You probably have an agency newsletter. Is it smart/great? Opinionated? Um, different? Impossible to ignore? I am going to admit something. I need to redo my email newsletter. My 2,000+ subscribers are not seeing my best look. But, I am 1 busy guy. I can get away with this because my content is wonderful. You are an agency, you can’t get away with anything in 2018.
  • Do you train your agency staff, especially account managers? If so (a good old 1980’s idea right?), then let your clients know that you are proactive. Ever done a seminar for your clients? Example: “The Good, Bad and Ugly of Online Influencers”. Just sayin.
  • Have you found a way to make your case histories “interesting”?
  • If you are a small agency, do the right things to get and keep the larger accounts. Don’t take my word for it: “How Small Advertising Agencies Can Win Big Clients.”
  • How does your agency answer the phone? Especially when your automated answering system accepts the call? Go get Kat Cressida.
  • Ask yourself what you do in a pitch meeting that is actually stand-out? An interview with Tony Mikes in my book on pitching points out how an agency stood out from the pack by using 1970-like foam core boards – not PPT. Read the book, win more pitches. A link to it is on top of my homepage.
  • Do you have a cool/memorable bathroom? Believe me, this would be more interesting than most overblown agency reception areas.

OK.

Now for a crazy bit. Peters has one of the most engaging presentation styles I’ve seen. Yes, he gives good presentation (watch some on his website). But, it’s his PowerPoint slide design that has blown my mind. An overstatement? Well, maybe. But, it sure is nutso compared to the 100’s of boring advertising agency presentation slides I’ve seen over the years.

Go here to see what I’m talking about. I’ve put one below. It breaks all of our PPT rules. He even LOVES what we all know are the bad habits.

But, when a guy this good presents, these in-your-face slides help to get attention and deliver the info.

Pitch Consultants Advice For Advertising Agencies

· · 1 Comment

 Advice For Advertising Agencies That Want to Win

A chunk of my book on how to win more advertising agency pitches included interviews with industry playas. These folks were agency owners, 4A’s execs, search and pitch consultants, procurement decision makers and legal experts. Many readers found these interviews to be invaluable in helping to craft pitches that did not make any of the big mistakes that lead to coming in “second.” By the way, have you ever noticed that all of the not-chosen come in “second”?

More advice. I just came across the 4A’s “One Piece of Advice” for Agencies. Agency Search Consultants Advice for Agencies. (January 2018.) Since this advice is, in many cases similar to the advice in my book (and includes some of the same interviewees), I am forwarding the long PDF to you as continuing confirmation that some agencies do things right and, according to the consultants, many are still getting it wrong.

A link to the full document is below. There is so much truth here that I’ve highlighted one major point from each consultant’s advice.

 Agency Search Consultants Advice for Agencies

“One Piece of Advice” for Agencies January 2018

4A’s asked industry leading agency search consultants to provide “One Piece of Advice” that the association could share with members as they begin thinking about their 2018 new business plans.

The 4A’s consultant request noted, “Based on your knowledge of client marketer needs/wants and industry dynamics, what is the one thing that you would recommend that an agency either do or not do that can help the effectiveness of their new business efforts? We welcome your advice in any area of the agency search and selection process (prospecting, RFI/RFP submissions, creds, chemistry, presentations, etc.)”

Opportunity Assessment

Joanne Davis Consulting: “It’s not about you; it’s never been about you; it’s never going to be about you. It’s about the client.”

Do you really need to hear this again? It is always about the client and her goals, opportunities and issues.

Mercer Island Group: “Something the consultants understand better than most agencies is that you can’t offer a prospect relevant value until you have identified the prospect’s true business needs. The basic idea of the elevator speech is inherently flawed — as are most agency pitches; if you’re talking about things the prospect has no interest in, they will stop listening.”

Why do you think that pitch consulatants keep saying… that it is always about the client’s goals and issues?

Drexler/Fajen & Partners: “Agencies could spend more time really understanding as much as possible about the prospect’s business and their people and be prepared to demonstrate that in a natural way.”

Study big time: the client, its industry and the macro and micro business opportunities.

[Read more…] about Pitch Consultants Advice For Advertising Agencies

Will You Sell Your Advertising Agency?

· · Leave a Comment

The Big Question: Will You Sell Your Advertising Agency?

Will you be able to sell your advertising agency someday? The simple answer… probably not. That said, see below for two Portland “advertising” agencies that just got bought.

I Know You Want It

Most of the advertising agencies I talk with want to get bought – sooner or later. Who wouldn’t? However, most will not. There are a range of reasons. But here is the big (rather obvious) one:

Most agencies have not created enough value for a second party to want to buy them. A key question I ask agency owners is, “Would you buy your agency?” You can imagine the general answer once the CEO puts her thinking cap on.

Value is created by having one or more of the following:

  1. Your agency is a revenue powerhouse and is very profitable.
  2. Your specialty is unignorable. Example: you are a brilliant mobile marketing agency or specialize like this Boise agency.
  3. Your client list is spectacular.
  4. Your strategy and creative chops are notable and world-class.
  5. Your leadership is super smart.
  6. You are in a geography that a major agency network needs to be. This benefit has been diminished over the years but can still generate interest. How is your Saigon office doing?

OK, On To Portland

I’ll start with me. I sold my agency six years ago. I did this because I was realistic. We were not cool enough for WPP or large enough for Publicis or special enough for MDC. But, we were very attractive to another Portland agency that needed to grow faster. They bought our revenues, clients (from Nike AOR to major healthcare, to a lottery and casinos and hospitality accounts), our very sharp staff (all of them) and it was all made easy since we were in town. I also wanted to get the fuck out of the industry (I had been it for close to 30 years) and did not want to go through another reinvention so I took a reasonable offer.

Instrument Bought By MDC Partners

Here is the first paragraph of the press release.

MDC Partners announced today that it has acquired a majority partnership interest in Portland, Oregon-based digital agency Instrument. Founded in 2002, Instrument is one of the largest independent, digital brand and experience innovation companies in the U.S. The agency’s 175-person team of strategists, producers, designers, engineers and content creators helps drive businesses and engage consumers. This new partnership accelerates MDC’s growth and builds its portfolio of modern, innovative and digital-first agencies.

WPP’s POSSIBLE Acquires Digital Agency Swift

The press release…

WPP announces that its wholly-owned company, POSSIBLE, the global creative digital agency that is part of WPP Digital, has acquired The Swift Collective, Inc. (“Swift”) in the United States.

Swift’s revenues for 2014 will be over US$13 million and its clients include HTC Corporation, Starbucks, Nestle USA and REI. Based in Portland, Oregon, Swift employs over 70 people. Swift is a digital agency that specializes in creative and strategy, branded content creation and social media.

The acquisition continues WPP’s strategy of investing in fast-growing markets and sectors such as mobile and digital.

OK, What’s Up?

A few things.

  • Portland is a hot “creative” geography.
  • These are both VERY digital shops.
  • They each have strong client lists. Google, Sonos, Levi’s.
  • They have decent (higher than most independents) revenues.
  • They are run by smart people.

So, you want to sell? Create value that someone else wants to buy. Start today and make creating agency value an objective. This goes beyond just adding clients. It means standing out in a sea of advertising agencies.

 

 

Frozen Emails And Business Development

· · Leave a Comment

How Not To Freeze Your Business Development Emails

I’m not a big fan of cold calls, cold emails, or cold anything (a key reason I live in Mexico.)

However, in the land of lead generation, there are times when a cold “Hi There” email might simply be the only option. Or, better yet, a smart element of a master plan.

A cold email, a smart cold email, can, if done well, create awareness of your advertising, design or PR agency and, more importantly, begin to seed the idea that you are an insightful marketer that is worth paying attention to. In the best of all possible worlds, the smart “intro” email becomes a much warmer email because it delivers a relevant and hopefully “must read” business insight. If part of a strategic sales plan, the email will become just one element in a longer, more consistent, business development campaign.

Who Gets The “Warm” Email?

I’ll discuss email techniques in a bit. But first, who are you targeting? If your plan is to reach the right people, then you need to figure out who the right people are. Yup a duh. But, you’d be surprised, and competitively delighted, to know that many agencies don’t really know who (is it whom?) they want to reach.

Get your lists right first

Direct to prospect Email is an outbound tool. I recommend using it to reach two target buckets. These groups come from understanding your agency’s brand positioning, its sales proposition, what potential clients will truly be interested in your message and your ability to stand out and be Unignorable.

The Big List

I’m thinking about targeting your agency’s master lead gen list. The longer one. This might sound insane, but my agency had a 1,000-decision maker mailing list. This was our ‘reminder’ list. Our objective was to create awareness of our chops just in case the client needed us that day or month. Note: our strategic list rarely had unsubs since we were slavish to delivering value. This large list is hard to personalize (beyond customizing the right fields). But, you can segment it so you don’t send useless emails that will make you look and sound lame. The key, as usual, is to deliver relevant marketing insights.

The Small List

In this case, I’m referring to a hot list of say 25 to 50 client candidates. These folks, who should without question be your client (example: you are a baby boomer specialist agency and your client target group sell laxatives – LOL). For this must-get group, you’ll need a much more direct, human and, again, highly relevant, super-sharp insight-driven program.

Your List Building

Buy a list. Yes, just drop the coin on this one.

Build a hand-built list using a low-cost intern.

Use email finder tools like Hunter.io, Skrapp, and Anymail. There are more. Just ask Google.

Get the event list from that industry event you just attended.

OK, The Cold Email

This is a well covered subject area, so I suggest that you take a couple of hours and do a Google search to better understand best practices. However, here are some thought starters and a bit of guidance.

  • Understand that your target market is inundated with emails. Many marketing people get over 100 a day. You have to break through. Within milliseconds. Subject Line is KEY!
  • Testing a range of email options to get to the most opens is critical. Examples: test subject lines; who From; copy length; graphics; timing (as in the day of the week and time of day); the timing of follow-up emails; your call to action and even the ‘hooks’ you use like what micro cases or research you use to get people’s attention.

For your very personalized emails (the ones sent to your hot list) do the following.

  • Spend the time researching the person. Get into their head.
  • Understand their key pain points and figure out how to address them. No, not every pain point, but one or two key ones.
  • Make the subject line personal. Let’s say you are that baby boomer specialist and you want to target Schwab’s marketing director. Use a line like this: “New Research For Schwab: Baby Boomer to Millennial Inheritance”.

 ……. Want to hear other ways to grow your agency? Have you called me yet?