Insights

What Do Advertising Clients Want? I Asked A Real Mad Men Man

Peter · November 11, 2019 · Leave a Comment

I asked a real Mad Men man, a senior exec at the Association of National Advertisers, and a long-time playa in the industry, about the current state of the advertising industry. Most importantly, “what do advertising clients want?”

Here are some answers that should be digested and could impact your agency’s business strategy no matter your agency size. This is Part One of my interview. Stay tuned for Part Two.

Michael Donahue is a Senior Director at the ANA (check out their member list); he was a long term EVP at the 4A’s (their digital futurist) and EVP and board member at Saatchi & Saatchi Advertising Worldwide. He even invented the Creative Brief format that the 4A’s uses. Decent creds, huh?

He was also my boss for a while. Yes, I have some stories.

Peter: Let’s talk a little bit about the clients and what they’re looking for today from their advertising agency partners. What are the top, let’s just keep it simple, three marketing communications related pain points that marketers are experiencing today? Can you give us an overview of that? [Read more…] about What Do Advertising Clients Want? I Asked A Real Mad Men Man

I Need Friends In India – Can You Help

Peter · November 5, 2019 · Leave a Comment

I am a solo traveler in India from December 31 through January 30. It is a part business, pleasure and photography trip.

Photography wise, I’ll be shooting the next series for my 7 continent ethnographic photography series. I shoot selected people on the street using a portable white background. Go here to see the work from L.A, San Miguel de Allende Mexico and Selma, Alabama.

I’ll be in New Delhi, Rajasthan and Mumbai for the whole month.

My Indian Question

I am interested in meeting people in the advertising, marketing, and art worlds. Can you help? Do you have any friends that I could meet, eat and laugh with to help me get a better inside view of Indian culture?

If so, please send them my way via — peter@peterlevitan.com

Thanks.

Seven Powerful Ideas To Help You Attract That Desirable Advertising Agency Client

Peter · November 4, 2019 · Leave a Comment

Imagine that you are a desirable advertising agency client. The desirable (to me) client = has a decent budget; respects marketing and what my agency could do for them; has a famous name and are nice people (If I got three out of four of these attributes I was usually happy. My client Nike got all four.)

Now imagine how many incoming sales messages a client like this gets every month from the aspiring advertising agency universe? I’m talking about direct sales messages.

To find out, I asked Lee McKnight, Vice President Sales at RSW/US. RSW/US has consistently provided a research-oriented perspective on the advertising agency business development marketplace.

Marketers Are Inundated – The Insane Math

Inundated is the best word I can use to describe the life of an average prospective marketing communications client. Here are a couple of stats from Lee:

The desirable client gets from 5 to 15 advertising agency emails per month.

Incoming telephone calls average 2 to 5 a month. Phone contacts are lower because, according to Lee, “Most agencies are afraid to pick up the phone, even when they have a new business director, the tendency is to rely on LinkedIn and email.”

So, you are Ms. Client trying to get her 10 hour day moving along – it is not hard to imagine that you might get 20 (or more) incoming advertising agency sales messages a month.

But, but there is more. This client also gets vendor and media contacts. Yikes.

The of-course question is: How can you get a prospect’s attention and then interest in hearing what you have to say?

Breaking Through The Clutter

Here are my top seven clutter busters:

Make sure you have something to offer the prospect. This might sound like it does not need to be said. But, too often agencies just roll the dice without any forethought about why the client might ever be interested. “HI HI, we are here” is not an effective sales pitch.
Create sales personas for the client types you want to reach and entice. Who are they / what do they need / what are there pain points / what do they look like / what might be job issues?
Have a sales plan that includes an account-based marketing schedule and a sales messaging progression.
Create a set of insights that must be read. Figure out more than one platform for your thinking. Get efficient. Amplify your messaging. That uber desirable advertising agency client – the ones you want – need to learn about how to grow their sales. Help them.
Attack specific categories so you can use and reuse ‘expert-oriented’ sales messages that can be easily tailored to multiple clients. Why recreate the wheel for every client? But, do not be too universal – you want to speak directly to that prospect.
Learn how to do warm vs. cold sales calls. Read this: Advertising Agency Business Development and Cold Calling.
Think hard about how to look and sound different. How can you and your insights and messages and outbound tools be unignorable? You know, how can you break through the clutter? Sameness does not work.

I busted through sales clutter for Saatchi & Saatchi and my own advertising agency. I got the attention of that allusive advertising agency client.

**Let’s talk about growing your business. You are in a hurry, right?**

Contact me and take me up on my free Vito Corleone offer.

Fire Your Advertising Copywriter

Peter · October 25, 2019 · Leave a Comment

Is it time to fire your advertising copywriter? OK, I am just kidding. I like copywriters. In fact, many of my best friends are copywriters.

OK, OK. I recently played with an AI writing tool called Talk To A Transformer. From the website:

Built by Adam King (@adamdanielking) as an easier way to play with OpenAI’s new machine learning model. In February, OpenAI unveiled a language model called GPT-2 that generates coherent paragraphs of text one word at a time.

For now OpenAI has decided only to release three smaller versions of it which aren’t as coherent but still produce interesting results. This site runs the largest released model, 774M, which is half the size of the full model.

Play with this. It just might write your next novel… or headline. (Yes, that is Bill Bernbach in the pic.)

Go here to see Talk To A Transformer.

Need More AI Copy?

Ad Age recently wrote about another AI writing tool.

Here is what Ad Age wrote:

Which ad copy for a banking service is more effective?

A) “Access cash from the equity in your home.”

or

B) “It’s true—You can unlock cash from the equity in your home.”

If you answered B, you are correct. It did better with Chase Bank customers than A did.

Answer B was written by a machine learning language model developed by Persado, “a New York-based company that applies artificial intelligence to marketing creative.”

Kristin Lemkau, chief marketing officer of JPMorgan Chase, noted that machine learning can actually help achieve more humanity in marketing. “Persado’s technology is incredibly promising,” she said in a statement. “It rewrote copy and headlines that a marketer, using subjective judgment and their experience, likely wouldn’t have.”

Chase plans to use Persado for the ideation stage of creating marketing copy on display ads, Facebook ads and in direct mail, according to Yuval Efrati, chief customer officer at seven-year-old Persado. He says that the AI company works alongside Chase’s marketing team and its agencies.

By The Way – I’m A Genius:

I put this copy into Talk To A Transformer: “Peter Levitan is a marketing genius.” Here is what I got back.

Levitan’s marketing plan for this film is genius. It should’ve been called The Greatest Marketing Plan Since The Great Depression.

This film should’ve debuted on the Oscars, but they gave it an A. It should’ve been called The Greatest Movie in Hollywood History.

Maybe with this tool, even I can become an official advertising copywriter.

The Advertising Agency CEO and Marketing Data Analytics

Peter · September 29, 2019 · 1 Comment

I recently had a couple of conversations about the increasing use of marketing data analytics in advertising, design and, of course, digital marketing.

A Big DUH!

The conversations led me to a DUH! A Duh! I am sure you are living through.

Data rules marketing these days (good or bad) given where we are in 2019 marketing. But, these conversations also delivered agency warning signs – and an opportunity.

The opportunity? Agency CEO’s and managers better learn how to use and discuss marketing and advertising data analytics with their current and future clients. I mean, really be able to sound smart.

I’ll tell you how below. But first, some marketing data analysis related insights from people who talk with clients all day long.

1. The Association of National Advertisers

Michael Donahue of The Association of National Advertisers pointed out that every size agency must make the use of advertising data analytics an integral part of their work. Period.

2. Ad Age

Lindsey Slaby in my recent post, “Ad Age Small Agency Podcast”, said the following — followed by my thoughts:

Lindsey: So we need to have the people at the top of some of those agencies that understand what data and analytics really means. It’s not putting one person in a corner to go work on this. Right? So I think that consultancies have really learned, and they’ve always played a part in looking more at the business in terms of revenue and bottom-line profitability, and they get in there and they have access to that information, and now they’re simply saying, “Well, now that we know all this about your consumer, which is so important, and the data, and what they’re listening, and what they’re talking to, and what they want from us, we would like to connect that to the actual advertising and create a benefit station.” And that makes sense to me.

PL Thoughts: The main point here is that in many agencies, especially in ‘creative/full-service’ agencies, management and staff do not fully understand a client’s complicated/complex sales spectrum. Much of today’s sales process is rooted in understanding, processing and leveraging consumer and market data. Unfortunately, in many agencies, data management has been relegated to a back-room function. Because of this, we have a bunch of agency leadership that simply is not schooled in data management and therefore in understanding the entire sales funnel.

Consultancies get this and deliver on the deliverable that they, and their MBA-fueled staff, are schooled in sales-oriented, high ROI solutions.

Agencies that rest on the singular idea that they deliver cool creative and a barrage of content ideas is not a very strong, stand-alone concept.

The Solution: Go To Columbia, Wharton Or Columbia

I am sure that sitting in the corner office, or even out in the sea of open office desks is not where you will get an in-depth understanding of data analytics. I think that this is a subject for proactive agency management. I know that the new consultancies eating big agency lunches get this.

Here is a good idea… Three online schools offer courses in marketing analytics. YO CEO: Why not take one of these courses and you can then tell your clients, future clients, and staff, that you now seriously get marketing analytics.

Head over to edX and see what Columbia, Wharton and Berkeley offer.