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B2B Ghosting Is Bullshit

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B2B Ghosting Sucks.

Do you know what ghosting is? Here is a definition… From a Google search. I believe that the definition works for both interpersonal relationships, the current common usage, and B2B interactions.

The practice of ending a personal relationship with someone by suddenly and without explanation withdrawing from all communication.

Why mention ghosting in a B2B blog post about an advertising agency business relationship? Because B2B ghosting happens too often.

The B2B Black Hole Proposal AKA – You’ve Been Ghosted

You’ve probably been here. You send a prospect a proposal (they asked for it) or a recommendation to an advertising client (because you are smart and this is what they want from a good agency) and you do not hear back. No response. Nada. Like its starting to feel like never. And, sure you followed up. But, nada. Let’s call it ghosting.

And, worse, any way you think about it, it is simply rude.

This B2B ghosting definition occurred to me today for a couple of reasons.

  • First, I heard an episode about ghosting on This American Life. The episode is yet another good one from these stellar folks, listen to it.  Get A Spine.
  • Second, I have two proposals out to agencies without any feedback or response.
  • These proposals are sitting at two Brooklyn agencies and they have gone dark. Important: they asked for the proposals. I delivered. I have been doing this advertising agency proposal / big idea way too long to get upset. But, I do think that not responding is way too unprofessional.

This is a learning moment – a decent subject for a blog post.

Get Past Ghosting

Your mom did not bring you up to act like this. Rude is not cool.

So, y’all need to respond to proposals. Note, NOT doing so is bad Karma. You are, after all, an agency that wants your current and future clients to respond to YOU. Right?

Side note: I get a hundred plus visits to my website every day. Better yet, I get multiple quality leads from advertising agencies a month. These leads, after a conversation, often result in a proposal. Many of the proposals result in clients for my consultancy.

Hardly any end up as dark hole ghosts. Most agencies understand good Karma. And, they listened to their mom. Maybe they even listened to the Dali Lama. Apparently, this Karma stuff might not be an active ingredient at Brooklyn agencies.

OK, it’s a small sample.

LOL. I am over it. Writing is so cathartic.

 

 

 

 

How To Name Your Advertising Agency: Part One

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advertising nameA Strategic Guide To How To Find Your New Advertising Agency Name

This is Part One of a two-part series on how to name your advertising agency (or, most businesses for that matter).

Other than the gyrations that agencies constantly go through with how to position their agency (go here to see my advice on agency positioning); design and redesign their website… how they name themselves is one of their most important branding decisions.

I worked for three advertising agencies. Two were “founder” agencies: Dancer Fitzgerald Sample (remember “Where’s the beef?”) and Saatchi & Saatchi (which bought Dancer) and the other was my very own Portland agency and its “current usage” name: Citrus. Or, as one of our creative directors thought was critical to our success, citrus, with a lower case “c.’

A Question…

Do advertising names matter? Wow, this is a tough one to answer. As you will see from the different naming conventions listed below, how one chooses a name is a broad journey. However, just for the hell of it, here are some of the names for AdAge’s 2018 Small Agency Awards. Do any of these agency names instill immediate confidence? A must call reaction? Are memorable?

  • Butler, Shine, Stern & Partners
  • Mistress
  • Johnxhannes
  • The Chopping Block
  • Funworks
  • Oberland
  • Walrus (cool website)
  • Phenomenon
  • Brownstein Group
  • Steak
  • Yard
  • G&M Plumbing
  • Spawn ideas
  • Next/Now

My favorite (at least for this one second) is Next/Now. This name kind of meets a client pain point.

Part One: The Wonderful World of the Advertising Agency Name

I recently asked one of my advertising agency clients how they selected their name (note, it’s a word you use every day in your kitchen.) They said that they went through a fairly random process with the goal of finding a name that was easy to remember and not taken. Well, that’s one way to do it. Another is to apply process. [Read more…] about How To Name Your Advertising Agency: Part One

Google Will Screw Your Ad Agency

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Google is going to screw your ad agency.

Or, better said, they are going to mess with your organic listing. Which means, that your ad agency will be harder to find. And, therefore screwed.

Many of the ad, digital, etc. agencies I talk with tell me that their SEO is not delivering the power that it once did. Between ads taking top positions, Google’s desire to answer your inquiry right on page one in a snippet (like Google’s answering what the tallest tree is in a two-sentence snippet so you do not even have to go to the expert tree website).

Google is changing, again.

I urge you to go to Neil Patel’s How Google’s New Layout Predicts the Future of SEO to read an in-depth review of what Google is doing/considering. Believe me, this is not good news for you or me since I get the majority of my leads from a Google search.

From Neil: The big trend is that the organic search results have been drastically pushed down below the fold. Roughly by 3.3X.

How does that look? Pretty bad folks. One example… who is ever going to see that blog that you spend hours crafting?

 

What To Do?

First of all, the benefits of a Google search will not go away. Sure your ad agency might be on page two or three but I am going to imagine that people will scroll down a bit more to see the organic lists. OK, maybe. What can your ad agency do? [Read more…] about Google Will Screw Your Ad Agency

Advertising and Ageism

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Advertising and Ageism = Insanity

I am going to discuss two forms of advertising and ageism. First, as it relates to agency staffing and second about the insanity of not marketing to the richest consumer market.

Start Here: There are few areas of the advertising industrial complex that baffles more than rampant ageism. Here is a World Health Organization definition of the master issue…

Ageism is the stereotyping and discrimination against individuals or groups on the basis of their age; ageism can take many forms, including prejudicial attitudes, discriminatory practices, or institutional policies and practices that perpetuate stereotypical beliefs.

I see two areas where ageism lives in advertising.

Oh, oh… before I start. I was going to use Jeff Goodby of Goodby, Silverstein & Partners (that’s him in the photo) as an example of an ‘older’ guy who still works in advertising. But, and I find this kinda humorous, it is virtually impossible to find out how old Jeff is. I suspect that he has erased age from his bio.

First: Ageism and Advertising Agency Staffing

There is no question that the advertising industry is about young people and the not over 45 employee. According to AdAge:

In 2017, the majority, or 63 percent, of workers in advertising, public relations and related services were under 45 years of age, according to the Bureau of Labor Statistics. The median age in the category was 39.2—roughly the same as a decade earlier. (By comparison, the median age in accounting, including tax prep, bookkeeping and payroll services, was 45.)

Though I find advertising agency employee-based ageism unnerving, I understand this bias from a business perspective. As an ex-agency owner, I know the need to keep staff costs down. In what is becoming a lower and lower margin industry, cost efficiency, especially when it relates to salaries and healthcare costs is critical. My over 50 employees cost a lot more than my under 40.

Another reason that agencies go “young” is that there is the perception that older workers do not “get” new digital marketing platforms. Really? Are we really thinking that one has to have been born after 1990 to understand how digital marketing works? I am twice the age of the average agency employee. Yet, I was one of the ‘inventors’ of digital news in 1995, launched the first natural language marketing interface in 2000 (think bots) and ran an Oregon agency that specialized in digital marketing. Do you think that I am the only older person that gets it? I mean frankly, how much of a fucking genius do you have to be to understand Instagram video?

I think that the idea that anyone over 45 does not get it is simply an excuse to keep costs down by reducing the number of more expensive employees.

Second: Ageism and Advertising’s Missing Demographic

Imagine a marketer waking up and not wanting to market to a huge segment of the population? Well, that is how advertising works today.

Despite being a massive market, only about 5% of U.S. advertising is even aimed at people over 50 according to Havas Group. There are many reasons for this. But I think that ageism plays a part (like you are 27 and like why would I want to spend my client’s budget on people like my parents?) I mean, they don’t use Snapchat. They don’t play Minecraft. They don’t binge drink.

When you staff up an agency with 27-year-olds, you are going to miss having a bunch of people with broader life experiences. The kind of life experience (and no, I am not suggesting that agencies need in-house 70-year-olds) that helps your agency sell more stuff.

Isn’t an advertising agency in the business of selling more stuff? To like, whomever?

Possibly, not selling more stuff is a reason that advertising agencies are not perceived as being essential as they used to be to driving client sales.

OK, time for my milk and cookies.

Want more? Read this from Fast Company: Why marketing to seniors is so terrible.

 

Where Do Advertising Agency Clients Search? Could Be Agency Spotter

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Where do advertising agency clients go to search for new agencies?

To answer this critical question, you have to think like a client. However, putting yourself in the shoes of a client looking for that new shiny advertising, digital, etc. agency is not easy. Some client prospects are sophisticated buyers, more are not. Some have selected agencies before. Most have not.

I’ve written at length about how prospective clients find advertising, digital and PR agencies. You can read a bit here… “Ten Ways To Advertise Your Advertising Agency”.

But let’s keep it simple. There are essentially two primary methods of being found that you can manage…

  1. You work to let prospective clients know that your agency exists (direct account-based marketing; advertising; press; awards shows, ah, yes, actively managing referrals, etc.)
  2. You are visible where and when the client is looking (Google position; inbound-directed content marketing; agency and agency key employee LinkedIn profiles; agency directories; ad club lists, etc..)

Sure, there is a bit of a Homer Simpson ‘doi’ factor here. But, believe me, many agencies do not take advantage of every awareness opportunity that avails. A side story. When I moved back from Saatchi London to run North American business development I asked a competitive NYC agency principle, his name was on the door, what worked. He said’ “I have no clue what is the most effective business development strategy, so we do everything.”

More history. Fifteen years ago, I found out that my Portland agency’s previous owner had placed ads for us in the Yellow Pages (!) by the agency getting a Yellow Pages driven-lead from the USA’s largest saltwater boat company – we won the account. Who could have predicted that the boat company’s CEO used the Yellow Pages to search for an agency? Learning  = be everywhere that makes sense. OK, I’d pass on today’s Yellow Pages (I think).

Agency Spotter

The agency search website Agency Spotter is a very active agency awareness resource.

Agency Spotter was launched in 2013 to help marketers find the right marketing communications agency. Believe me, in my role as an ad agency client, 1995 to 2002, finding the right agency and making this critical engagement decision was not easy. I had run business development at the world’s largest agency but even with that personal experience, it was a tough process for me to find and select the right agency.

Here’s Agency Spotter’s mantra.

Agency Spotter is reinventing how brands find and work with creative agencies, design firms and marketing service providers.

For every business, finding marketing agencies takes significant time and is full of risk. Agency Spotter’s aim is to help change that. Our digital platform makes it much faster and free to find great agencies and design firms that fit the needs of brands and provides more information to help them make confident decisions.

Whether you are a subject matter expert looking for a small niche agency to inject some innovation in a specific area of your business or you’re a marketing leader searching for a digital agency of record, Agency Spotter makes it easy for agencies and brands to find one another and work smarter together.

I recently had the opportunity to interview Agency Spotter’s founder and leader Brian Regienczuk about the service and its 2019 Marketing Trends Report. A survey of marketers.

The 2019 Marketing Trends Report

You can download the 2019 Marketing Trends Report here. There is some very good news.

  • 57% of CEO’s and 63% of CMO’s expect to increase their 2019 marketing budgets.
  • Marketers still dig advertising. “Advertising” is Agency Spotter’s most searched service.
  • Today’s pool of decision makers is much more diverse. I find it interesting that 42.2% are 25 to 34 in age. Clearly, a high concentration of digital natives.
  • If you are a woman-owned agency, you are in good shape. There were 74% more searches for ‘woman-owned’ agencies year over year.

OK, got to go here. There is some bad news for your advertising, digital and PR agency on Agency Spotter. You are in a highly competitive environment.

A search of the agencies listed on Agency Spotter turned up 2,302 advertising; 660 PR; 1,124 digital strategy and 696 social media agencies. And, there are even more sub-categories. This is bad news if your agency is not listed (a basic listing is free). As you might expect, if you pay more and you get more awareness goodies. [Read more…] about Where Do Advertising Agency Clients Search? Could Be Agency Spotter