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How To Create Nice Ad Agency Clients

Peter · March 2, 2015 · Leave a Comment

lion-taming-1-622x415My first client was General Mills (Total cereal and Yoplait). GM had been a client of my agency Dancer Fitzgerald Sample (the largest agency in New York at the time) for over thirty years and the relationship was deep and sweet. It was based on mutual respect and the goal of producing great creative to drive sales. It was a fabulous starter client, but I soon realized that all of the clients that I would work for in the next 25+ years were not going to be as professional. Most were, but not all.

My old agency Citrus once had a very profitable casino client who’s marketing director was soooo stressed out and f&cking mean that she had made an AE cry. After determining that this was not a win-win situation, we fired the client. A few years later we readmitted her and the casino to our account list. Time had passed and they needed our expertise and frankly, we liked their budgets. We also hired a brilliant ‘lion-tamer’ AE that actually wound up building a great relationship.

Then the client left and an even more major asshole became the marketing director. (What’s up with casino clients? I’ve heard casino client horror stories before.) The President of the casino thought that this guy ‘got it’ as he had run the floor of a major Las Vegas casino. Guess what… he didn’t have a clue and he was very insecure.

Things got so bad before we again parted ways, that I wrote the following white paper to:

1) Tell my clients that nice, professional clients actually get more time, personal attention and hard work from their agencies;

2) That being nice and decent and professional is a good thing and,

3) I had to blow off steam — nicely. I figured, why not turn this problem into a learning experience. Here’s the 2009 white paper based on my best ad agency client relationships during my 16 years at Saatchi & Saatchi and owning my own agency. Why not share it with your clients? Subtly.

“I Heart My Ad Agency. Or, How To Create Nice Clients.”

Building a Strong client-agency relationship for Better Work— and Better results. Lets start with a good quote.

“There are no bad advertising agencies, only bad agency-client relationships.”

Kenneth G. Romanzi, Domestic Chief Operating Officer, Ocean Spray Cranberries [Read more…] about How To Create Nice Ad Agency Clients

Freeze Your Ass Off While Pitching Ideas

Peter · February 26, 2015 · Leave a Comment

The Polar Bear Pitch Fest

The Finn’s have pitching figured out. And, as you know, are the best at freezing their asses off. Vodka anyone? Thanks to @Btubenetwork. 

Is It OK For Ad Agencies To Shout?

Peter · February 25, 2015 · Leave a Comment

Yes, it is OK for ad agencies to shout.

bobknightFirst, a story.

I received an email last week from a reader that told me that he thought that I was promoting my book on presenting and pitching too hard. I found this comment thought provoking for a few reasons.

I have, like most of you, been ‘selling’ something for years. I’ve sold creative, strategic thinking, internet startup ideas, ad agency services, an ad agency itself and two books. Selling comes naturally to me. Not hard selling. But, selling nonetheless.

Why shouldn’t I be promoting my book? It is after-all my book; a new business tool for me (I get new clients because they have read the book) and it is a great read, if I do say so myself. OK, I’ll let others talk about its value at the bottom of this post.

I wrote the book as a marketing tactic and ‘publishing event’. It delivers credibility and gives me an outbound marketing tool (I send it to the right people) and an inbound source of lots of content. It has 70,000 words that I can repurpose on this blog, as guest posts, on LinkedIn and on SlideShare.

The book forms the basis of one of my strongest recommendations to my ad agency clients: help your agency stand out by writing a book. [Read more…] about Is It OK For Ad Agencies To Shout?

The Worst Presentation Mistakes: Part One

Peter · February 19, 2015 · 1 Comment

Sixteen Ad Agency Search Consultants On “The Single Worst Presentation Mistakes”

MistakenHere is Part One of a list of sales presentation mistake insights from some of the most experienced people ever to sit on the buyer’s side of a B2B sales presentation table. This list, and the next three parts are from my book, “The Levitan Pitch. Buy This Book. Win More Pitches.”

This expert list is one of the last chapters in the book. I consider it a coda to my detailed advice on how to nail a presentation. In this case, I wanted to see what people who have listened to thousands of hours of sales presentations from what should be the best presenters in business (advertising agency executives) had to say about mistakes that occur all too often. The list, the agency search consultants observations and thoughts are both instructive and surprising to anyone delivering a business presentation. I think that the learning here is applicable to a very wide range of businesses… and individuals as we are ‘selling’ all day long.

Part 1

Just because I was in the mood to highlight even more agency mistakes, I asked sixteen of the world’s leading agency search consultants for their answers to the question, “What are the worst pitch mistakes agencies make?”

These opinions come from consultants that have sat through thousands of agency pitches. After reading their comments, imagine the eye rolling that they must do when many of us are presenting our truly brilliant ideas and work.

Again, my goal is to point out what not to do. Hidden between the lines of these answers is what to do to help you win.

Vasily Ananin: Agency Assessments International, Russia

Here are my thoughts on the topic of your question:
To present, the people in the pitch should have the best presentation skills throughout the agency.

Presenters should be able to answer any client questions without the help of colleagues.

If you want to win the pitch, it is better that the presentation is conducted by the GM of the advertising agency.

One of the biggest mistakes during the pitch is that the agency offers services that they can’t knowingly perform. I mean that the agency, during the tender, promises to customers something that they obviously can’t deliver (they are bluffing). This behavior has a very negative impact on the reputation of the agency.

Laura Bajkowski: Principle, Bajkowski+Partners, New York

[Read more…] about The Worst Presentation Mistakes: Part One

Happy Is In!

Peter · February 17, 2015 · Leave a Comment

Happy Sure Looks Like Its In!

pharrells-happy-videoI just had a nice United Airlines person help me out with a seat change for a flight from SFO to San Antonio. She said, “I just want you to be happy.” Sweet. Made me think of Pharrell Williams and his “Happy” video that has been viewed… get this: 580,977,836 times on Youtube.

More Happy!

After my happy United moment, I walked down the hall at the airport and saw a book display with these two books on the very top shelf. Guess they are selling. And, given the demographics at the airport — selling to the business market.

happySo, what’s going on? Is there a rush to Happy? Does ‘Happy” sell? Apparently.

Are any advertising, design, social, etc. agencies mining this trend?

Where to mine it?

In creative briefs.

Subtly in advertising.

Having smiles be an objective of social media campaigns.

In the mobile experience where the phone is sure near the smile muscles.

Thinking really hard about how to make your clients happy.

Keeping staff because they are happy.

OK, I’ll stop this.

 

 

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