Search Results for: business development

Is Your Advertising Agency Business Development Director Doomed?

June 29, 2020 By Peter Leave a Comment

Yes, Your Advertising Agency Business Development Director Might Be Doomed. A 2020 Update.

The interview below was done in 2014. It remains 100% right on.

Some updated thinking. I am asked on a high-frequency basis by agency management, that means CEO types, if their advertising agency should have a business development director. Because of this question, I thought I’d update this evergreen interview with Brooks Gilley who knows what’s up.

My current thinking based on talking with many agencies is that, at best, only 50% of advertising agency business development directors succeed. I am about to do some haranguing. Why?

As is pointed out below, most advertising agencies have a low to a non-competitive brand position. The degree of positioning sameness – “we are a digital agency” or “we are creative thinkers” – and messaging sameness – as in no soul or a distinctive opinion or having the goal of being unignorable – is crazy. How could even a competent business director sell the 50% of agencies that cannot define a strong sales proposition? Or not have a well-considered target market?
A huge chunk of agencies (it has been reported that up to 75% of agencies) do not have a master business development plan, think of it as a sales plan. How is this possible? And, worse, who is supposed to write the plan? I do not think that a business development director alone can write this plan. It should be an agency self-preservation and growth project.
Many advertising agency leaders have little experience in writing a sales manager compensation plan. Here is a compensation plan you can use.
Too many agency leaders hand off the role of business development to the director. I owned my own agency and I devoted at least half of my time to business development. And, I provided daily support and thinking and budget.

Give me a shout if you want to discuss your agency and its specifics.

Back To The Interview About The Doomed Business Development Director.

To quote the Beach Boys… Wouldn’t It Be Nice. Yes, wouldn’t it be nice to have a business development director that brought in more business for your advertising agency than you can handle? But is your business development director doomed from the start?

She or he could be if you do not have agency objectives, a competitive agency brand positioning, something to sell beyond, “Hey we are a full-service/digital/social media agency”. Or, not having a list of clients and categories you want to nail; an active up-to-date CRM system or you are now in a state of panic because you just lost your largest client.

I know that this is a tough job to fill and do. I managed my agency’s business development director at my own ad agency; for Saatchi & Saatchi Advertising in New York and London and as CEO at two Internet start-ups. I have hired ten business development directors over the past twenty years. Some worked out and some, well, not so well. Again, this is one of, if not the toughest, agency jobs to position for success.

But, don’t take my word for it. Before you read on for an expert interview, you might also want to go to my blog post on how to pay an agency business development director.

An Expert Interview With Brooks Gilley On How To Hire A Business Development Director.

Brooks Gilley is the Founder and CEO of Portland’s 52 Limited. 52 LTD is a 15-year-old creative resource company that connects world-class talent with leading brands, marketing departments, design firms, advertising and digital agencies.

In addition to running one of the west coast’s leading creative talent agencies, Brooks ran the Portland Advertising Federation and worked at advertising agencies.

Peter: According to the RSW/US 2014 RSW/US Agency-Marketer Business Report, the tenure of agency business development directors was two years or less. ADWEEK reports that people in this position at large agencies last less than one year. Is this surprising to you?

Brooks: It’s not surprising at all, largely for the fact that agencies I have worked with on business development director searches come to us in a moment of panic, and that’s usually where the ask starts. It’s a role that is needed now but was probably needed at least twelve months before new business gains became an issue. Additionally, it’s not necessarily a strategic role that is esteemed at and supported within a ‘creative’ organization. [Read more…] about Is Your Advertising Agency Business Development Director Doomed?

The Secrets of Advertising Agency Business Development

November 12, 2019 By Peter 1 Comment

The Not So Secrets of Advertising Agency Business Development

Do you think that advertising agency business development is hard? Try getting featured on Spotify or on stage at Coachella or Carnegie Hall.

OK, so how do you get to Carnegie Hall? Well, you know the answer: Practice, Practice, Practice.

That really means having objectives, strategies, executions, assigned roles, timetables and analysis. In other words, a plan.

Back to practice because business development is a skill set that gets better over time.

The 10,000-Hour Rule

Here is a definition from Wikipedia of the 10,00-Hour rule as discussed in Malcolm Gladwell’s book, Outliers.

A common theme that appears throughout Outliers is the “10,000-Hour Rule”, based on a study by Anders Ericsson. Gladwell claims that greatness requires enormous time, using the source of The Beatles’ musical talents and Gates’ computer savvy as examples.

The Beatles performed live in Hamburg, Germany over 1,200 times from 1960 to 1964, amassing more than 10,000 hours of playing time, therefore meeting the 10,000-Hour Rule. Gladwell asserts that all of the time The Beatles spent performing shaped their talent and quotes Beatles’ biographer Phillip Norman as saying, “So by the time they returned to England from Hamburg, Germany, ‘they sounded like no one else. It was the making of them.’

Gates met the 10,000-Hour Rule when he gained access to a high school computer in 1968 at the age of 13, and spent 10,000 hours programming on it.

Is Your Advertising Agency Willing To Work (Hard) At Business Development?

If it isn’t, it will fail.

Try This Agency Road Map

Have a master business plan that is reviewed at least annually. The marketing environment, especially in advertising, is changing on a monthly basis. Know how you will make the big bucks and plan for it.
Have clear business development objectives. Not, “I want to work with Nike or Google.” Be real.
Have an in and outbound marketing plan. It must be an easy plan to follow and run – or you will join the 60% of advertising agencies that do not run their plan.
Your plan must be smart but not too complicated. Process rules here.
Be slavish to your agency’s brand positioning. Make it something clients want.
Have a business development leader that is 100% responsible for making sure the Biz Plan runs like clockwork. I suggest that for at least the first 6 months that it be the CEO or COO. She is a feet-to-the-fire person. If the top person isn’t committed to putting agency time and assets towards business development 24/7 – fuhgeddaboudit.
Biz Dev has to become part of agency culture. And, yes, it can be fun, too. Winning business because your plan is working is super fun.
Biz Dev must a job on your daily project list like every client job. You are your agency’s client. If you don’t support the program, then what you do for paying clients will not matter when you shut down.
If you have a dedicated (or part-time, for that matter) aim her or him at the sales target. Here is how to manage that process.
This is a pan-agency challenge. Distribute the workload to responsible people in the agency. Make it part of their compensation plan. If they don’t do their part – they are not rewarded for their client work. They are not going get a large bonus.
Be everywhere your future client looks for new agencies. This includes agency lists, directories, in web searches, award shows, etc. Where would you look for an advertising agency? Are you there?
Have a marketing calendar and be slavish to it.
And… Whatever you do, make sure it’s Unignorable. Boring sucks.

Go do it. From Mario Andretti: “If everything seems under control, you’re just not going fast enough.”

Don’t Go! Yet…

I have over 600 blog posts dedicated to you and your agency’s business development success. Check them out right here.

If you are in a hurry… email me – peter@peterlevitan.com

How To Outsource Linkedin Business Development

June 27, 2019 By Peter 1 Comment

Is It Time To Outsource Your Advertising Agency’s LinkedIn Marketing?

Advertising agencies often ask me if I can help them outsource their business development operations. This happens with such frequency that I thought I’d occasionally point to a quality third-party resource. Here is a company that can help you outsource your Linkedin marketing.

Lead Cookie & Linkedin Leads

I recently spoke with Isaac Marsh of Lead Cookie which bills itself on its website as…

Lead Cookie is a done-for-you LinkedIn Lead Generation service. We manage your profile for you and help you generate leads on LinkedIn.

We manage your Linkedin profile and start warm conversations between you and your ideal customers.

On average our customers book 3-8 qualified calls per month as a result of our service.

Simply put, Lead Cookie provides an outreach service that can manage your advertising agency’s LinkedIn marketing program. The service is designed to make new-targeted contacts for your agency that result in quality leads.

How It Works

A Lead Cookie strategist works with you to hone your positioning and messaging and helps you create customized messaging.

Lead Cookie manages your LinkedIn profile and sends out connection requests to your targeted prospective clients.

They manage the connection, make an intelligent introduction and ask to connect. This leads to asking for a meeting, and if necessary, will create a drip sales sequence to keep the conversation moving along.

Goal: hand off the connection, the new business lead, to the advertising agency.

For a more detailed explanation of Lead Cookie’s system, head over to its founder’s how-to market B2B business on Linkedin guide.

I recommend that you also explore Lead Cookie’s resources page (you will get much smarter about how to use LinkedIn as a prospecting tool even before you give Lead Cookie a call).

If you are wondering if I have a business relationship with Lead Cookie, I do not. But, I have a goal of helping agencies grow and find ways to manage the hard task of 24/7 business development.

Why Do This? Sorry, Your Advertising Agency Will Get Fired.

Many advertising agencies tell me that they are too busy to run a 24/7 business development program. Excuses include:

We are too busy with current clients

We really do not have a plan;

We are poor at execution

We just let our biz dev director go

It is very difficult to keep up with the ongoing changes in social media platforms

Sorry guys, there is absolutely no good reason, or excuse, for not to running an active business development program.

I wrote about the need for business development in this article: Your Advertising Agency Will get Fired.

Simply put, clients will walk out the back door. You need new ones to continuously run in the front door.

Outsourcing some of your biz dev work to a quality provider makes sense.

Find the right resource and give it a go. Why not start here: outsource Linkedin marketing.

Here Is A Self-Serving Message:

Speaking of outsourcing. Give me a shout and we can discuss your agency’s business development program. I’ll give you a smart idea in 15 minutes. I have worked with over one hundred agencies to help them grow and prosper and smile. Take me up on my Vito Corleone offer.

11 Must Have Ad Agency Business Development Tools

June 8, 2019 By Peter 10 Comments

11 Must-Have Ad Agency Business Development Tools (Updated From 2014).

NOTE: I first wrote this 11 Must-Have Ad Agency Business Development Tools blog post at the very end of 2014 and a few minutes ago the website checker app Checkbot pointed out that this post has a couple of dead links. (4.5 years later and it is interesting to see what tools have survivied). So, I thought that I’d repost and make things work. I suspect a reason for the broken links is that some of these tools are history. Here is what I found.

Back to 2014 – it is still worth the read… Blog post Consistency, actually the lack of it, is one of the most pressing issues that reduces the effectiveness of most advertising agency new business programs. So… Here are some ad agency business development tools that I recommend to keep your agency’s new business and content development program on track. (Tweet this.)

These tools (and there is a big world of tools out there these days) will help your efficiency and, more importantly, make you look like a subject matter expert because you are on that ball. Even better, as you use these tools for your own business development efforts, you will be gaining social media expertise that will dazzle your client prospects.

Clients (the ones you do not have yet) need your help according to this research from Ascend2.

Almost half of the clients surveyed have significant social media obstacles to overcome. You can help them by helping yourself.

This list of 11 tools is my first set of recommended online social media management tools. There will be more coming. [Read more…] about 11 Must Have Ad Agency Business Development Tools

Advertising Agency Business Development & Cold Calling

March 5, 2019 By Peter 2 Comments

Eeeew, Advertising Agency Cold Calling

One of my advertising agency business development clients asked me today if cold calling was better than doing nothing.

I responded that cold calling is so ineffectual that he might just want to do nothing. Of course, we had a more in-depth conversation about objectives, strategy and tactics — but his question points out that many agency people still employ cold calling. They must think it works.

Cold Facts About Cold Calling

I took these facts from the 2018 ZoomInfo blog about B2B cold calling:

63% of salespeople say cold calling is what they dislike most about their jobs
Cold calling is ineffective 90.9% of the time
Less than 2% of cold calls actually result in a meeting
Less than 1% of cold calls lead to a sale
In 2007 it took an average of 3.68 cold call attempts to reach a prospect. Today it takes 8 attempts

Don’t make cold calling an important element of your biz dev program. But, you know that.

Cold Information

One more serious point about make-believe B2B marketing. All you have to do to get Sales Qualified leads is to do content or inbound marketing.

As you traverse the world of business development thinkers, you will find people that tell you that inbound is the only way to go – even going so far as saying that if you are brilliant and narrowly focussed you will never have to pitch for business. Sorry, not true.

Today, as has been the case for years, you need to exercise all of your business development muscles and tactics to win.

Don’t make content marketing the only element of your biz dev program. But, you know that.

In and Out

Hey, I have no issue with inbound and social media marketing as I have built my global consultancy on inbound – I get it. My 650+ blog posts get Google, LinkedIn and Twitter action.

This has worked for me because when I get a call from my very (very!) narrow target audience of advertising, PR, and digital agencies, they most likely found me because I am on page one of most ad agency business development related searches. Now really, do you think your agency will be on page one for a search of PPC or PR or general, even local, agencies? Probably not. That’s why you also need to be very smart about outbound marketing. Or, as it is now called Account Based Marketing. Which simply means… find a set of companies that you want to work with and go after them with a very smart, well researched, insight-driven marketing program.

LOL. For years, we’ve called this ‘sales.’

As pointed out earlier, a ‘nerve-racking’ element of outbound marketing is the cold call. I prefer to call it / make it warm calling.

Just the mere mention of cold calling strikes fear in the hearts of the most accomplished advertising agency CEO’s and business development directors. Let’s face it, who really likes to pick up the phone to call a stranger and ask them for something… like their advertising or design account? Um, chances are rather good that it’s not you.

Because of this painful fact, we now have an entire industry of social media experts telling you that all you have to do today to win at business development is inbound marketing. You know, if you blog, Tweet, leverage Linkedin and Facebook, the business will just come knocking at your door.

Really? I don’t think so.

Please note, I am not telling you that a refined agency positioning plus the strategic use of social media coupled with targeted insight-driven content marketing won’t deliver incoming leads. I am just saying that inbound alone is a bit too passive for most aggressive (in a good way to be aggressive) sales programs.

I am sure you know what accounts that you’d like to work for and why they should think about you. OK? So, go get them. But, do not wait for the looong social media cycle to get them to find you. Will attracting the attention of the specific clients you want to work with take time? Yes. But I’d rather be intelligently pro-active than 24/7 passive. [Read more…] about Advertising Agency Business Development & Cold Calling