Zappos’ Social Media People Are Way Cool & On Twitter 24/7

A couple of minutes after posting a mild complaint re: Zappos retargeted ads… Zappos social media folks were on it. Imagine… Now, I’m a customer for life.

We know this but, Zappos gets it. Are other companies this good?

Zappos Screen shot 2013-05-06 at 8.59.30 PM

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