Category Archives: New Business

Interpersonal Chemistry and Body Language

Interpersonal Chemistry and Body Language and Sales Many pitches are won not because you are brilliant, but because the client simply likes you. I’ve sat on both sides of the advertising agency and client sales table and I can safely say, from my client side, that interpersonal chemistry is a critical factor in agency selection […]

The Biggest Content Marketing Secret

And Ladies and Gentlemen…. The Biggest Content Marketing Secret Ready, set, go. Shh… Here is the big content marketing secret to delivering brilliant insights, mucho content and a simple way of making you look real smart. Creating relevant content every week is a bitch for small and medium sized advertising, digital, PR and whateva agencies. The […]

The Secrets of Advertising Agency Business Development

The Not So Secrets of Advertising Agency Business Development You think that advertising agency business development is hard? Try getting on stage on Ed Sullivan or Carnegie Hall. OK, so how do you get to Carnegie Hall? Well, you know the answer: Practice,  Practice, Practice. The 10,000-Hour Rule Here is a definition from Wikipedia of the […]

Expedia And Sales Chutzpah

A Lesson From Expedia On Sales Chutzpah OK, we all have bad customer service experiences. I get it. But when the bad experiences go across four Expedia service phone conversations (that lasted about three plus hours over two days) and another six back and forth Twitter direct tweets and the customer who is spending over $5,000 on […]

The Cost Of Ad Agency Business Development

Ad Agency Business Development. What Does It Actually Cost? Simple answer? Ad agency business development costs… a lot. A more detailed answer follows. I recently spoke about ad agency business development (essentially the art of Account Based Marketing) at Hanapin Marketing’s PPC Hero conference in L.A. and did a day long ‘how to pitch’ workshop […]